Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 20 reviews.
Verified traveler
March 2020
“Very clean rooms and comfy bed”
+The hotel rooms were really clean and warm. We had to wait for the barman to finish his cigarette before we were able to order a drink at the bar, the waitress at breakfast was tidying away the breakfast buffet items around us as we were eating so it made us feel a little rushed and the breakfast table was sticky with crumbs from a previous sitting. The receptionist tried to charge for a drink on checking out which was not ours and didn't even apologise. The room was prepaid for over the web on a work credit card. The receipts we collected upon check out, had card details on that were not relevant to the company credit card and both card numbers on the two room receipts were different. I could not fault the cleanliness at all and it certainly had character but in my opinion and having worked in hospitality for many years myself, the staff need to training.
“Cottage experience”
+Had a very spacious and beautiful little garden cottage, staff could not do enough for us.
“Great hotel with pleasant atmosphere”
+Great hotel with pleasant atmosphere, excellent service and a very friendly staff The dinner food at the hotel's restaurant is excellent and inexpensive The only drawback: there is no air conditioning in the rooms
“A quaint and quirky hotel set in an ideal location”
+This hotel is ideally situated in the middle of Ruddington. Food wasn't available on the first evening, but plenty of pubs serving food and restaurants, all within a very short walking distance. The staff that we did see were all very friendly and polite. Our room was cosy and well appointed. Breakfast was a little disorganised and we had quite a wait for our hot food. Good cold selection. The outside areas are well maintained and very colourful with plants. A lovely weekend spent here with friends.
Verified traveler
April 2019
+Several buildings with rooms made for an unusual layout and a ground-floor room for us. Unfortunately, there was a fair amount of noise from a neighbour (upstairs I think) - as a converted cottage, there was presumably less noise-deadening material in between the floors. Bathroom was a little "tired" but everything worked. Good location in the middle of the village.
“Weekend get away”
+The staff were brilliant throughout the stay. I he room was a little outdated but the bed was comfy. Breakfast was good although it lacked the options of other hotels we’ve stayed in. We ate st the hotel on the first night and I was surprised how quiet the restaurant was after eating a fantastic, reasonably priced meal. As an overview, this could be a lovely place to stay if a little money was spent on the rooms. The staff and the food were superb and make the place what it is...
Verified traveler
December 2018
+Underwhelming... Bathroom radiator didn't work (this is December!) No bathmat in bathroom No coat hangers Terrible condensation on bedroom window, which had caused paint to peel down to bare wood of window frame Two picture hooks in wall, but no pictures... Bathroom electric shower had very weak water flow Otherwise, bed was comfortable
“Room for improvement ...”
+Upon arrival, junior suite heating not working. Moved to double room first floor which more comfortable and warm. Only dined in hotel at breakfast time. Very disappointed by limited range, presentation and quality of food served. I must say, the staff were courteous and friendly at all times. Overall, it was apparent that the hotel required more attention to detail in interior paintwork with plaster crumbling on some walls, perhaps damp. Despite the excellent location to visit family locally, would struggle to rebook there unless changes made.
Verified traveler
November 2018
+Really cosy room and comfy bed!
Verified traveler
October 2018
“Cozy home from home”
+I have stayed here before and the staff are as always friendly and helpful. There was a wedding party on this occasion so i suspect long hours however I was checked in promptly and the room was nice and toasty on a cold night. The room was a little in need of a refresh and the new management have plans for this but it did not detract from my stay.