The Concierge

8.3Very good50 reviewsSee rooms

Guest house

Facilities at a glance

Free Wi-Fi
Parking
Airport shuttle
Spa
Breakfast
Concierge

About this place

Garden Views and Modern Amenities Enjoy a serene stay with garden views and amenities like complimentary Wi-Fi and concierge services. Indulge in the restaurant or 2 coffee shops and relax at the bar/lounge. Quality and Services This guesthouse is Quality Graded by TGCSA, offering a business center, newspapers, and dry cleaning. Host events with conference facilities and a meeting room, and opt for the airport shuttle for convenience. Comfortable Accommodations Relax in one of the 12 air-conditioned rooms with private balconies, free Wi-Fi, and cable TV. The bathrooms feature showers and complimentary toiletries for a cozy stay. Book your upscale experience at The Concierge for a memorable Durban getaway.

Choose your unit

Pick check-in and check-out to see live room prices.

3 room types

Choose your room
Room type	Guests	Show prices
Deluxe Double Room, Bathtub, Courtyard Area 32 m²	Sleeps 2	Show prices
Deluxe Twin Room, Patio, Garden Area 32 m²	Sleeps 2	Show prices
Deluxe Double Room, 1 King Bed, Patio, Garden Area 32 m²	Sleeps 2	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Transport

Airport shuttle

Pool & wellness

Food & drink

Bar
Breakfast

Services

24-hour front desk
Concierge

Accessibility

Accessible

Outdoor

Garden

Location

Address
37-43 St Marys Avenue, Durban, 4001, South Africa
5.6 km from the center of Durban

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 14:00. Check-out by 11:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.
Can I add breakfast?
Breakfast is available with selected room offers.

Guest reviews

8.350 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 50 reviews.

Verified traveler
January 2022
8.0
+My stay has been excellent. I just wish they would make wifi and getting fixed quicker because I spent my whole stay without the wifi getting fixed. The staff are however super friendly, kind and extremely helpful
LMJ
November 2021
2.0
“Drunk guests ruin stay”
+It wasn't the greatest evening. We were woken at 3am by drunk guests fighting in the room next door to us. Not sure why the security guard on site didn't call security sooner because the ruckus continued for almost 90 minutes but he seemed powerless to intervene. I left numerous messages with the owner of the establishment who eventually called me at around 7am by which time I had already decided to leave the accommodation because we had been intimated by these drunk guests. We were supposed to stay another night but didn't want to chance it. I was traveling with women who didn't feel safe staying there longer after being verbally abused by the drunk guests who came in the early hours of the morning. The owner promised us a refund we will see what happens. Very very disappointed.
Verified traveler
September 2021
6.0
“Click-bait Photo's”
+The property and amenities has been visibly neglected. Not at all what I expected.
Verified traveler
June 2019
6.0
+I had to cancel bcoz of unforseen circumstances.
Olivia
June 2019
10.0
+Great rooms and good parking service. Need a car to get around but found a really nice place to eat close by recommended by the hotel. Rooms are well decorated and spacious. Hotel feels very safe
Verified traveler
Group of friends · March 2019
10.0
+Cute and funky . Great value. Super hosts too. Plus Freedom Cafe is excellent for breakfast and lunch.....sitting in a peaceful garden setting.
Noluthando
February 2019
10.0
“Beautiful rooms!”
+We had a great time here, the rooms are really beautiful and comfortable. The big bathtub and overheard shower were our personal favourites. The establishment could improve by adding more towels and bath/shower gel in the bathroom. The TV was also a bit old in our room and unclear. Other than that, it was great and will definitely be going back.
Jason
January 2019
10.0
“Great stay”
+Absolutely wonderful and helpful staff; great accommodations
Charlotte
May 2018
4.0
“Disappointed”
+We had stayed at the concierge quite a few times in the past, and always enjoyed it. Sadly, when we came this time we noticed a lot of changes. The room itself was not as well kept as before, and the entire vibe of the place had shifted. When we arrived I noticed an extractor fan in the room that we couldn’t manage to turn off ( and it was quite loud), when I went to mention this to the front desk they disregarded me and told me this was something that all hotels have. I understand that there can be extractor fans in bathrooms, but you can usually turn them off and they aren’t half as loud as this one was. We then went to go to bed that night, and our lights would not turn off. Something wrong with electrical. Thankfully they called an electrician who came around and fixed it that night, but then fixed the lights to now all go on and off with one switch. All in all, we were pretty disappointed with the changes at the concierge. They tried to repaint the rooms, but the paint job was done badly - and the room in general was just not as great as they used to be. Also, bummer about the freedom cafe, because the food has also gone downhill there. This is the first time I have ever given
Hanro
April 2018
10.0
“Happy Honeymooners”
+Great hotel, great staff and had a great experience!

Good to know

Check-in & check-out
Check-in from 14:00 · check-out until 11:00
Pets
Pets are not allowed

Facilities at a glance

About this place

Choose your unit

3 room types

Deluxe Double Room, Bathtub, Courtyard Area

Deluxe Twin Room, Patio, Garden Area

Deluxe Double Room, 1 King Bed, Patio, Garden Area

What this place offers

Internet

Parking

Transport

Pool & wellness

Food & drink

Services

Accessibility

Outdoor

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Can I add breakfast?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews