Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 145 reviews.
Chloe
United Kingdom · Couple · October 2025
“Great modern hotel in centre of new forest with a good breakfast”
+Breakfast was lovely, facilities were all in great condition. Comfortable bed, nice shower, space in communal lounge to sit. Hot chocolate was amazing - chocolaty liquid sugar - so good. Also had nice strawberry, blueberry, granola and yoghurt for breakfast as well as toast, muffins, cereal and pastry. Right in the new forest, I could see wild horses out from the window all day, and some guests went cycling from the front of the hotel. Well positioned to access different parts of the new forest
−Walking into the village to eat from the hotel was not massively well lit up so felt a little unsafe, but we used a phone torch to fix it. Also, the entrance was beautifully lit up at night, which helped for the last stretch. Limited space to hang clothes, but we were only there for 2 nights, so it's not an issue. As other reviews say you could hear people on stairs but not too big an issue.
Amy
United Kingdom · Couple · October 2025
“Really nice. Good walks in the forest. Great location and good hotel.”
+Lovely location. Very easy digital check-in. Very nicely done-out townhouse. Everything very clean. Our room was Margaret’s Bottom and it was really nice - very comfy large bed. Everything you could want/need. Comfy sofa to lounge on. All very efficient. Decent breakfast, croissants, yoghurt, fruit, cereal. The downstairs lounge is very nice. All in all, a good stay. Thanks
−I would have given The Cloud top marks except for one thing (and for us, it was a big thing) the awful air freshener smell in the room. We searched but couldn’t find where it was coming from until the second night when we found this tiny deodoriser thing tucked away behind a leg of the sofa! It absolutely ruined the lovely room and so we sat downstairs in the lounge to get away from the smell. Didn’t sleep much the first night, although the bed was great… the smell seemed to get everywhere! Even opening the windows did little to remove the it. Once we found the deodoriser and put it out in the corridor, we could breathe in our room again! Please don’t use this stuff. It’s beyond ghastly. I cannot believe it’s necessary. Nothing at all wrong apart from that but it’s amazing how such a small thing can ruin an otherwise lovely experience.
Rob
United Kingdom · Family · October 2025
“A lovely property in a lovely location. Quiet and well thought out. We were blessed with the weather but nonetheless I w”
+Loved the interior design and location. Very calming relaxed atmosphere
−Nothing
Julia
United Kingdom · Couple · October 2025
“A relaxing, comfy stay at the B&B”
+Nice selection for breakfast, homely modern feel throughout and quiet social areas downstairs are a bonus.
−Some minor noise from corridor/stairs due to layout of the house when people were coming in to or leaving their rooms but not a big issue.
Darren
United Kingdom · Couple · October 2025
“Quiet, relaxing stay in Brockenhurst”
+Spotlessly clean, large bedroom and large bathroom (with quality toiletries). Very comfortable beds, whisper-quiet location. Friendly, welcoming staff, good choice of (continental) breakfast. Nice touch to have complimentary biscuits and Dairy Milk chocolate in the room. Huge amount of books and magazines to peruse in the shared lounge, lovely outside area to soak up the sunset. Lots of free parking.
−Hardly nothing to improve upon.... perhaps add more milk to the in-room supplies, or replenish the milk daily.
Elizabeth
United Kingdom · Family · September 2025
“Very good break with grown up children & their partners”
+Modern yet character. Particularly enjoyed the lounge/eating area. Rooms freshly decorated with luxury bathroom suites
−Nothing
Jamie
United Kingdom · Solo · September 2025
“Excellent”
+Great location, very clean and decorated to a high standard, had great views from my window of the New Forest
Howard
United Kingdom · Couple · September 2025
“Wonderful”
+Excellent value for money. Wonderful clean and tidy B&B.
Nigel
United Kingdom · Couple · September 2025
“Excellent bed and breakfast hotel”
+Lovely location, well looked after and great service. Lots of restaurants within easy walking distance.
−Replacing towels when staying multiple nights. Drinking glasses in room.
Vanessa
United Kingdom · Group of friends · September 2025
“Beautiful B&B in stunning location. Helpful and friendly staff - recommended!”
+Lovely B&B with a long history. Room great. Cuppa lounge fantastic. Super staff!
−Feather duvet: too heavy, hot and husband allergic to down. Only discovered late at bedtime, so too late to sort. Otherwise would have scored full marks!