Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Andy
United Kingdom · Solo · November 2026
“Although £53.00 per room seems cheap its not really worth more than £25 - stayed in better hostels.”
+not much
−dirty , access vis a spiral staircase from the back of the property
nweze
United Kingdom · Family · November 2026
“Nice place hopefully will visit again”
+The bedroom, and the reception given
−Nothing
Molly
United Kingdom · Solo · November 2026
+I left my iPad there and the staff were so helpful in getting it back to me
−Nothing
Inez
United Kingdom · Solo · October 2026
+The hotel was easy to fjnd from the station just a short walk about 5 mins. The room was spotless clean and the staff welcoming
DeeHiggs81
Ireland · Group of friends · October 2026
“Location suited our needs.”
+The location suited our needs, the room was of good size ,had what we needed. I would stay again. The sultan restaurant next door is really nice , guests of the hotel should get 10% discount.
−The breakfast is really inedible, the sausages were not sausages... booked & paid for it when we arrived & I wish I hadn't, tried to cancel for the 2nd morning & asked for a refund was told only way to refund is to hand over my bank details. Can't understand why it just couldn't be refunded back onto the card I paid with. I was the only one of 3 of us that tried to eat the breakfast both mornings & it cost me £60 total. If we stay again we will go to Thomas Waghorns which is 5 minutes away & full breakfast is less than £5.
Helen
United Kingdom · Solo · October 2026
“Ok”
+Bed linen and bathroom clean
−Stairs grotty. No information that you had to turn on hot water at switch outside bathroom. Bed not level.
Paul
United Kingdom · Solo · October 2026
+Honest, clean, quiet and well run hotel.
saulius
United Kingdom · Solo · October 2026
+Subject: Formal complaint - Request for full refund of £68 Dear Booking.com Customer Support, I paid £68 for a room at The Charles Hotel, including approximately £20 extra for an upgraded room. The room I received was extremely small, with barely enough space to walk around the double bed. More importantly, I expected a room with a bathtub based on the room description. However, the room only had a shower. When I raised this issue with the hotel staff, they informed me that the hotel does not have any rooms with bathtubs. I believe the room description was misleading and that the accommodation did not meet my reasonable expectations. I have photographs of the room and bathroom as evidence. I am requesting a full refund of £68 due to the discrepancy between the advertised accommodation and what was provided. Please investigate this complaint and confirm how it will be resolved. Kind regards
−this is double room?
Louise
United Kingdom · Couple · October 2026
“We ended up not staying there as no parking & lost our money”
+Nothing
−They claimed to have parking but when we arrived @ 19.30 the 7 bays were filled by people eating in the restaurant & we were told that the restaurant closes at 22.00 … so they expected us to park on the main high street which the guy on the phone said that he would not leave his car there
DAVE
United Kingdom · Solo · October 2026
“Fifty-fifty”
+The location near the centre is very convenient. I know the staff who are very friendly. The Sultan restaurant next door gives a 10 percent discount for hotel guests, a very good restaurant
−2/3 days without WiFi, so I used all my mobile data quickly, that was quite inconvenient. They do seem to have problems from time to time with the signal, and some TV channels.