Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Carol
United Kingdom · Couple · October 2026
+The staff were helpful upon checking in, but after that everything went wrong the communication between staff and myself and my sister wasn't great when we were able to find staff our complaints were not being addressed.
−There was a number of problems with this hotel or whatever you want to call it, no water available, we had to use an electric heater to try and warm the room, the TV remote did not work, the furniture is very much dated. The door handle came very loose in the bathroom I couldn't get washed because the cold water didn't not work the tap would not turn. I wish we hadn't arranged to stay here it was unpleasant, there were afew problems which were addressed to staff who work there they tried knocking on our door just after 22.00 pm there was no way the door was being opened they sent an email to let me know that they had tried gaining access I said yes but after 22.00 at night is not acceptable especially as we had been patient and waited for hours. We won't stop here again is all I will say.
Sophie
United Kingdom · Solo · October 2026
“Beautiful looking place but very deceiving”
+It was in a good location for the event I was attending at the Royal Highland Centre, the surroundings were beautiful and the room decor was pretty.
−Where to begin… I emailed ahead to say I’d be arriving late at night and received information on how to get into the property. I found the lock box with the room key in it, but couldn’t locate the guest entrance the email mentioned, as there was no sign showing this. I tried calling the number I was given in the email and it went straight to voicemail. There were people inside the inn who I assume were staff so I managed to get one of them to come and help, and he told me that the guest entrance was the fire door. Tried the key in the door and it wouldn’t turn all the way and I couldn’t pull the door open so my friend and I tried to get their attention again and they were quite clearly trying to ignore us, so I had to bang on the window for attention until a guy came out and opened the door for us - he managed to yank it open but bear in mind if those people hadn’t been in the inn we would have been stranded outside in the freezing colds wind and rain until someone came for the morning shift. The hall was warm, but my room was freezing. I tried turning the radiator up but it needs bleeding, and only heated to lukewarm temperature less than a quarter of the way up. The heaters provi
Karen
United Kingdom · Solo · October 2026
“Perfection”
+Staff were exceptional. Property and location were beautiful. Food was great. Plenty parking.
−Nothing.
Amanda
Canada · Couple · September 2026
“Great one night stay close to the airport”
+Room was quite small but very clean and comfortable. Location to the airport was great.
−Booked through Booking.com so breakfast wasn't included. Breakfast was expensive if you paid for it as an extra. Received an email advising that if we had booked direct with the hotel breakfast would have been included so call this number and we will help you. I called the number and the staff said there was nothing they could do. I didn't see the point of sending the email if nothing could be done. Found that quite annoying.
andrew
Italy · Couple · August 2026
“Will come again without question.”
+Everything we needed for a one night stay required for a very early morning flight. Restaurant first class. Manager and staff friendly, helpful and "on the ball".
−Single street light at bridge v. bright into the bedroom window.
Margaret
South Africa · Couple · August 2026
“Lovely”
+Staff were lovely and the food was delicious
Alain
France · Couple · October 2026
“Une arnaque”
+Le restaurant proposait de bons plats. Bravo au cuisinier Proche de l'aéroport
−J'avais réservé une chambre deluxe de 15 m2 et nous avons eu droit à une chambre de 8 ou 9 m2. Un lit de 140 et 50cm autour du lit qui ne permettait pas de mettre une valise (fermée) sans qu'elle gêne le passage. Avec une SDB munie d'une douche spacieuse et des moisissures. J'ai cherché les 4 étoiles de l'hôtel partout mais je n'ai rien trouvé...ah si le tarif de la chambre, 245 pounds sans les pdj. A fuir ...
Santiago
Brazil · Couple · September 2026
“Nem acompanha o valor pago pela hospedagem oferecida. Lindo vilarejo e ótima localização para quem precise ficar perto d”
+Achamos caro demais sendo que o quarto era pequeno, roupa de cama e travesseiros ruim, não achamos o quarto o o lugar muito limpo porém o que mais incomodou foi o barulho. Se sentia barulho de pessoas movimentando móveis até passada a meia noite e nós tínhamos q acordar às 4 da manhã! Conseguiríamos dormir pouco e pagamos o valor mais caro da nossa viajem toda! Ridículo o valor da hospedagem além do valor do jantar!
−A localização é ótima! Num vilarejo lindo do lado do rio! Linda caminhada pela beira do rio entre as árvores É bem conveniente para quem precisa viajar cedo proq esta do lado do aeroporto, a uns 7-10 minutos
Jutta
Finland · Solo · September 2026
+Kaunis huone ja tilava kylpyhuone. Kauniit näkymät joelle.
−Lentoni oli aikaisin eikä aamiaista ollut saatavilla.
Sofie
Belgium · Couple · August 2026
“Gewoon goed”
+Gezellige kamers, vriendelijk en behulpzaam personeel.
−Prijs-kwaliteit was de prijs te hoog. Ouderwetse badkamers.