Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 80 reviews.
O'Brien
Australia · Solo · March 2026
+Staff were amazing and the shuttle service to the resorts is super convenient. On the last day I went to hakuba 47 and the staff were nice enough to bring my luggage and shoes to the bust stop for me to leave in the afternoon.
Paul
Australia · Couple · March 2026
+Onsen. Breakfast
−Onsen not cleaned. Shower and toilets not cleaned
Jessica
Finland · Couple · March 2026
“An accommodation which is good value for money, and has a social atmosphere. The onsen is amazing after a long day in th”
+The accommodation offers free shuttles every morning and afternoon to the ski resort you pick, which is very nice and convenient. They also have an onsen, which was really nice and relaxing. The beds were also really comfortable. The staff also drove us as a taxi service in the evenings, if you wanted to go into town or for dinner.
−The accommodation is indeed a bit far away from restaurants and shops, but the walk is around 15 minutes to Happo-one or then they offer a taxi service for 2000 yen.
Thomas
United States · Solo · March 2026
“Super cool place away from the hustle and bustle of Hakuba”
+Super cool staff! Very clean,,
−Hit my head a lot..
Kelsey
United States · Couple · February 2026
“The Answer? More like the question or the problem.”
+The onsen was the best part of our stay here. The linens and pillows were good.
−We found a lot of bugs in our room. We ran through a whole container of tissues squishing all the bugs on the bed, floor, and walls. The property will give you a ride at 8:30am to the mountain and about 4pm back from the mountain at no cost, but otherwise they are not readily available to organise a ride for you (even a paid ride). So not a great option if you want to get on the mountain early. Ubers are also not easy to get at the location early and late in the day. The hostel also does not give you a ride back to the train or bus station, basically no rides between 9am-4:30pm. It was advertised that you can pay to get a ride places, but that was not the case. Probably better to have your own car here. Over the 5 days we stayed, it was not clear that the bathrooms were cleaned. There’s a really tiny fridge in the kitchen, but don’t expect to store much in there (the gap in between window panes in your room is better). The kitchen’s also pretty dirty. Generally, staff went below and within (not above and beyond). While the area is expensive to stay, I do not think this hostel provided good value for the cost. Two of us split a quad, but there’s no way 4 people could fit their lugga
Kevin
United States · Group of friends · February 2026
“I had a great time, the staff was wonderful and accommodating and they onsen was very nice after snowboarding”
+Beautiful, onsen on site, clean and easy to get too
−I liked it all
Jye
Australia · Group of friends · February 2026
+The rooms had plenty of space for the 4 of us, the free shuttle service to and from different resorts in Hakuba was super helpful.
−A fair walk from the main area of town if you wanted to go out for dinner or get some snacks. But that didnt ruin the trip because we already knew it would be 10-15 min walk before booking.
Corey
Canada · Couple · February 2026
“Good budget accommodation.”
+I liked that they provided a shuttle service to some the ski resorts in the morning, this was very convenient.
−If we wanted to go anywhere they charged 2000 yen for a shuttle. An uber for the same ride was 1000 yen. Also our room had3 beds but they charged for each guest up to 3 . This caught me off guard.
Mark
Australia · Group of friends · February 2026
“Very happy with our stay and would recommend.”
+Cooked breakfast was good and reasonably priced. Very happy staff were able drive us to restaurants and pick up at reasonable cost. Onsen was great. Rooms were clean and great shuttle to snow fields.
−We thought the rooms were quite small however they were comfortable. We thought there might have been a TV in lounge to access Netflix etc. We thought 10pm curfew was strange also.
Steven
Australia · Family · January 2026
“Great Hakuba experience”
+It was a beautiful place to stay and added to the ambiance of Hakuba, the hosts are really friendly and it had the essential needs for a family of four. Shuttle service form Bus station to resorts each day was amazing
−It’s out of town a bit, we mixed up walking and Ubers to go and get a dinner option at days end which wasn’t that easy, but we made the most of it and explored the town. The Answer does offer a shuttle into town for 2000 yen each way which wasn’t ideal for us but could be for others.