Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 36 reviews.
Guy
United Kingdom · Family · May 2026
“As always very pleasant”
Henrik
Denmark · Solo · November 2025
“Fantastic gem in Ban Lung, Ratanakiri”
+Fantastic gem in Ratanakiri. Greatest place that I stayed during my travels in Cambodia. Highly recommended. I am coming back. Beautiful bungalows set in a lovely garden. Great food and wonderful staff.
Guy
United Kingdom · Family · September 2025
“Loveley environment.”
+Good
Jonathan Paul
United States · Family · August 2025
“This was a horrible stay! Dirty bathrooms, mold ceilings, nasty towels, nasty pillows, poor WiFi, poor management, infla”
+Nothing at all!!
−Our one night stay at the Terres Rouges Lodge was a horrible experience and one we hope nobody else will ever have to experience. Stay away from this hotel!! The pictures are misleading and this hotel is mismanaged. Bed Bugs, Mold, Mildew, stay away!! For starters we were charged $61 USD each night for a falsely advertised hotel that should be ranked a 2 star definitely not a 4 star. This hotel is a dying business and they treat their customers disrespectfully. Our first room had a stench and an electrical problem so they moved us to another room. The second room was much worse! It came with two towels that smelled like mildew, distilled vinegar, and human waste. When we asked for new towels, they made it seem like it was okay and they would replace them but when we got to the checkout the next day, they charged us $12. They never told us there was a cost for towels. We had 2 adults and 2 children in our first room, yet we had two full body towels. The lite orange towels were the ones we received upon check that were low quality pool towels but the brown towels of better quality were the ones they gave us. Our room had mold, backed up sewage, and a mildew/ poop stench that was so b
Jonathan Paul
United States · Family · August 2025
“Moldy ceilings, bathrooms that smelled like urine, dirty pillows, no soap, dirty towels, mildew smell, brown sink water,”
+The attitudes of the staff were so unpleasant. It was mainly with the management.
−Our one night stay at the Terres Rouges Lodge was a horrible experience and one we hope nobody else will ever have to experience. Stay away from this hotel!! The pictures are misleading and this hotel is mismanaged. Bed Bugs, Mold, Mildew, stay away!! For starters we were charged $61 USD each night for a falsely advertised hotel that should be ranked a 2 star definitely not a 4 star. This hotel is a dying business and they treat their customers disrespectfully. Our first room had a stench and an electrical problem so they moved us to another room. The second room was much worse! It came with two towels that smelled like mildew, distilled vinegar, and human waste. When we asked for new towels, they made it seem like it was okay and they would replace them but when we got to the checkout the next day, they charged us $12. They never told us there was a cost for towels. We had 2 adults and 2 children in our first room, yet we had two full body towels. The lite orange towels were the ones we received upon check that were low quality pool towels but the brown towels of better quality were the ones they gave us. Our room had mold, backed up sewage, and a mildew/ poop stench that was so b
Monica
Indonesia · Family · May 2025
“Great location but poor amenities.”
+The location was quite central and in front of the lake and on a main road. However it was quiet and peaceful.
−The room was old and a bit dusty (and more dusty in certain areas, like the lamps and the headboard of the bed). The amenities were too old and lacking maintenance, like the shower head was clogged so it didn't spray water well. The pool was not maintained and out of service. The door lock was only the knob and nothing else. It's about time for an upgrade for everything.
+Atmosphere was nostalgic, locality great, service and general setup relaxing.
Dara
France · Group of friends · February 2025
“Superb”
Sethon
United States · Family · December 2024
“NOT RECOMMENDED!!!!”
+Breakfast is okay.
−The room is very pricy. They changed our room that we made reservations to different room without notifying us in advance. It was available while we booked. That room that they changed has broken door lock and dirty bathroom and bathtub isn’t working. I don’t know why they gave us that room. VERY DISAPPOINTED!!!! They kept us waiting until late night and decided to change us to another room. At least they should’ve provided us solution quickly.
Jonathan
France · Couple · November 2024
“It's a beautiful place but dilapidated, the price-quality ratio is not good.”
+the place is very beautiful, the gardens are lush. the pool is very large and the bedding was very firm, to our taste.
−the price is very high given the service offered. the room was very dark and damp (traces of mold and water damage?). we could not get wifi in the room. the soundproofing was non-existent. (we were under the pool table of the governor's suite, it's as if they were playing pool in our bed).