Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Pattinaya
Indonesia · Solo · October 2026
+Good service
−Nothing
mithun
Bangladesh · Solo · August 2026
+The location of this hotel is very convenient. Staff behaviour is much appreciated.
Arran
United Kingdom · Solo · August 2026
“Comfortable, great value for money, fantastic staff. The hotel has all you need as a solo traveller.”
+Fantastic staff, lovely clean and comfortable room. Great comfortable beds. I stayed for a relatively long time, as I kept extending. The hotel isn't perfect, but the staff always did their best to solve any issues quickly. Also fantastic value for money. I didn't like the breakfast personally, but the rest of the food from the menu and room service is very high quality and great value for money.
−The only issue I found with the hotel is it's quite noisy in the rooms. Some times of day are peaceful, but a lot of families and large groups use the hotel, for conferences etc. The rooms are positioned around common spaces like the pool, events area and these can be very noisy. There was also a lot of construction in the broader area, but that is a general Bali problem and not the hotel's fault. The downstairs area around reception is also a smoking area where smoking is allowed, so can often not smell very nice to a non smoker and is a bit 'old fashioned' in 2026 where people don't like second hand smoke, but not a major issue.
Kristen
Australia · Solo · August 2026
“Very average. Location is terrible.”
+Waterfall feature indoors was so peaceful and beautiful.
−Staff were a bit rude, especially the massage lady. Not many people speak English even tho it’s an international hotel which surprised me. So many items on the menu were unavailable. Breakfast was included but sorry if you’re serving international guests I don’t think Indian curry and fried rice are great options.
Trevor
United States · Couple · August 2026
“Incredibly smelly and grossly DIRTY, not messy, dirty.”
−As soon as we got to our floor it smelled musty and old. The walls were scuffed and the rug was gross. This was nothing compared to the room though. The smell only grew stronger as we walked in. The bathroom though was the true horror. There was a stain on the tile floor. How does that even happen?! And all of the faucets for the sink and tub were covered in scum - it was like they had never been cleaned once. The bed also was not that comfortable. We could have lived with that but there were multiple stains and holes in the duvet cover and sheets!
ketut
Indonesia · Group of friends · June 2026
+I recently stayed at Swiss-Belhotel Rainforest while attending the Bali Villa Connect event. Overall, the hotel has several positive aspects. The location was very convenient for my meeting venue, the staff were friendly, welcoming, and always willing to help. Despite being located near a main road, the room was surprisingly quiet at night, allowing us to enjoy a good quality sleep. In summary, the hotel provides comfortable accommodation, helpful staff, a strategic location, and a peaceful atmosphere for rest. With some improvements in room freshness and especially the quality and consistency of the food, I believe the guest experience could become much better. Thank you to the team for their hospitality, and I wish the hotel continued success.
−Upon entering the room, however, there was a noticeable musty smell. It may have been caused by limited ventilation or linen stored in a humid environment. It was not a major issue, but it did affect the first impression of the room. After a long day attending the event, my sister and I decided to have dinner at the hotel restaurant for convenience. Unfortunately, both the food and drinks took quite a long time to arrive, even though there were very few guests dining at the time. When the food finally arrived, the taste did not meet our expectations. Considering the reputation of the Swiss-Belhotel brand, I believe there is room for improvement in both food quality and kitchen efficiency. The breakfast buffet offered a good variety of choices, which was appreciated. However, similar to dinner, the overall taste of the dishes was somewhat disappointing from my personal perspective.
Rod111
South Korea · Solo · June 2026
“No need to stay here”
+Not much
−Very basic
Richard
United Kingdom · Couple · May 2026
“Potential”
+The rainforest theme is nice. Decent restaurant and small bistro which is sadly under utilised. Fitness room was small but better equipped than most. Breakfast had a few Western/European options which is a nice touch.
−In the two rooms that I experienced over a week there was a strong smell of damp that the aircon couldn't clear. With a little bit of TLC this hotel could be amazing. Needs a little refurbishment. 2 elevators with one out of order, quicker to use the stairs if you are feeling fit enough. One twin bed had broken legs which made it weird to sleep on.
Soecada
Indonesia · Solo · May 2026
“Fabulous stay”
+Everything was exceptional from the start to the end
−None
Ligia
China · Couple · August 2026
“Great”
+Obsługa
−Sonetu.ed the diod for breakfast was not Hood, esoecially breakfast boxes.judt sukces od bread and cakes