Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Chris
United States · Couple · October 2026
“The mansion is a beautiful and special gem in San Francisco”
+The Mansion is absolutely gorgeous restoration. Built in 1881, survived the 1906 earthquake and fire.
−Nothing
Zoe
Switzerland · Couple · August 2026
“Not worth the money”
+The staff was very nice and helpful and the bed was comfortable
−The King Room was super small, we could barely fit our luggage in there and had to step over it all the time and to open it was almost impossible. It‘s unfortunately pretty loud because the window isn‘t isolated so you can hear the street and everything. There is almost no breakfast to speak of, I would definitely recommend going someplace else to eat
linda
Australia · Couple · August 2026
“Staff were friendly and did their best but the accommodation was very average and definitely not value for money. Would”
+Location and the bed was very comfortable.
−Property was very tired and smelt very musty. Hated being in the attic room which was very crammed. Hardly any room to open suitcases or move around in. Air conditioning was ineffective and we couldn’t open a window for fresh air. Breakfast was very average and unappealing. The lift did not work on check out (we were placed on the third floor attic room which we did not choose) and there was no staff to assist with luggage. Glad we did not stay for more than 2 nights!
ZeeZee666
Couple · July 2026
“San Francisco’s Gilded Age”
+If you enjoyed the Gilded Age and wondered what it would be like to live in a turn of the century (1900s) mansion, this place may be for you. It is not a traditional 5 star property with a pool or on site restaurant but it is a unique experience. This is a 12 or so room house. Some rooms are a lot better than others because some rooms (the higher floors) were for staff not the family. So keep that in mind. The location is good but not in the middle of tourist areas. The service is evolving. Staff is nice but more like the staff of a home than a hotel. For example, the included breakfast is made to order not on a buffet. Skip the coffee, but do enjoy a drink in the parlor. This would be a great place to reserve with a group of friends. Parking is limited but we were able to park out front after hours.
Nicole
United States · Solo · July 2026
+It has a lot of potential. Very cool layout. Just needs some updating of furniture add to the workout room and offer better coffee. Breakfast said included but was some yoplait yogurt containers and minimal cut up fruit. Four other breakfast options available on menu to order. The staff was very nice. Nice that they have parking available behind the property for a price.
−It felt very empty. And not many other hotel guests.
Clement
United States · Solo · May 2026
“Rare old world charm in San Francisco.”
+Old world charm in the heart of the city. It's not your typical impersonal large hotel or a trendy hipster boutique hotel and tricked out room decor and amenities. The place harkens back to a time when traveling is private, intimate and personal experience. The hotel is a spacious former private mansion converted into small inn. It has all the amenities of a large hotel but in an intimate setting. Located in a part of the city that's walking distance to Japantown.
−This is a personal preference about lighting in general. It seems like the lights in my room is outfitted with 3000K LED lights. Warmer 2700k LED lights seem more in keeping with what I'm used to. 300K lights is too bright and they belong in public space... not in bedrooms.
765gregoryf
Couple · April 2026
“No integrity”
+With only two weeks to go until our trip was scheduled, I received notice that the hotel was unilaterally cancelling my reservation. No explanation was given even though I asked for one. The person calling apologized but the apology was perfunctory. He offered no serious help in arranging for other accommodations nor any form of compensation. The Mansion is a nice property (I’ve stayed there before), charges premium rates but clearly, they offer Holiday Inn level service (and that’s not fair to Holiday Inn). Needless to say, I will not be staying there again.
Ellen
United States · Solo · January 2026
“A 1 night work trip, felt safe, quiet , comfortable , and luxurious. Staff was friendly and helpful, good breakfast.”
+It felt like a beautiful old mansion, and like a home, it was comfortable and quiet, clean, and nice Molten brown products.
−Nothing
Andrew
United States · Couple · January 2026
+Service was excellent
Diego
United States · Couple · January 2026
“Beautiful, romantic, safe, peaceful.”
+The room itself, the location, the atmosphere, literally everything about this hotel was beautiful and amazing. Far exceeded my expectations, everything was gorgeous Bathtub was spacious, bed was super comfortable, everything provided was stunning. Staff were super helpful and kind. 12/10 will recommend everytime.
−Parking was a little tight, BUT the fact it was gated and private (given the nature of the city) was fantastic and gave us peace of mind which greatly outweighed the snug parking. Don't let this turn you away from this place, it was so worth it.