Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 75 reviews.
“Not up to our expectations”
+We stayed in the apartment part of the hotel, which was a long walk from the hotel itself along long corridors. Reception was poor on arrival, no WiFi connection in the apartment only in the hotel bar. A bit sad and improved cleaning of patio would help
Verified traveler
September 2018
+It is right on the beach, great views of the ocean, Table Mountain, MyCity bus stop close by, good response to needs before arrival and during our stay
“Spacious self catering apartment with.great sea vi”
+We stayed in apartment 220 which had fantastic sea views from the lounge and the Double bedroom.
“Frustrating stay..”
+No Sunstays branding either inside or outside the hotel. This made finding the right building and receptionist very slow. They did mail me asking me to warn them of my arrival but I did not pick up that mail. The reception looks nothing like the photo on hotels.com The room are as advertised The pools were shut due to the water shortage The hotel facilities were not all available to us. We couldn't use the gym for example. I found this frustrating It is a big site. A map would have helped. Staff not particularly helpful. Underground parking good
“On the Beach in Cape Town”
+Hotel looks ordinary upon arrival and reception area is quite odd but the room was spacious and was right on the beach- I mean on th beach!
“Hotel right on the beech”
+This hotel had every thing bars resturrants near by golf club shopping mall bus to Cape Town city center and water front nice happy staff I will be back here again
Verified traveler
January 2018
+Good location, but condition of the apartment was not up to standard in this proce category; staff responded to complaints poorly. We were told that there were three pools, but they were difficult to find. When we finally reached the hotel, we were requested to pay a deposit of R200 for the towels, which we of course did not have with us (walking around in swimming outfit). The attitude of the receptionist did not show any customer friendlyness, and we finally gave up. I would not recommend this apartment.
Verified traveler
December 2017
“Fantastic views”
+Fantastic location - Our apartment was right on the beach with beautiful views of the mountains and ocean The apartment was close to the city, canal walk and other attractions, very well situated to explore Cape Town and surrounds The apartment was clean and well equipped and we had a very comfortable stay
“Location was great - right on the beach”
+dissapointed on the service level i received - as i paid for wifi but over the 3 nights stay - this was not working. i raised this each day with reception and it was it will be fixed, but at the end of the stay no joy. i raised this on departure and i was offered the contact details of the IT service provider - why ?? i wanted some compensation in cost as i had paid for wifi in the price of the stay.
“Great Location!!! Very beautiful”
+Awesome view of Table Mountain. Staff is amazing.