Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 70 reviews.
+Absolutely wonderful property, dining, and swimming.
carleenslimmas
United Kingdom · Solo · May 2025
“Exceptional Hotel/Exceptional Staff/I want to come back to Sunset Beach Hotel....”
+Where do I begin! Upon arriving at the Sunset Beach Hotel, I was greeted politely by Alpha, who kindly checked me in and showed me to my room. I found him to be very helpful and supportive throughout my stay. My room was fantastic, very clean, the bed was comfortable, the shower was hot, and I was provided with enough towels. The currency exchanger, Omar, and the shop guy, Mohammed, provided excellent customer service and conversations. I learned so much about Gambia in a short amount of time, and never felt rushed to stop conversing with them. The food and non-alcoholic beverages was fantastic (I don't drink alcohol so very happy with Wonja ,baobab, and the sunset cocktail), different variety daily, very clean, and the service was 10/10. I am unsure of all the staff names because all of them were exceptional, very accommodating, and welcoming: Mariama, Sonny, and the tall chefs who made the best scrambled eggs. I ate outside the hotel and developed a bad stomach pain, and treatment from the UK was not working, and I was unable to eat. I spoke to Ibrahim, who suggested Baobab and made me some. I went back to my room and slept, and when I woke up, I was able to do cartwheels, lol (w
junesY4691LV
Couple · April 2025
“Bad first impression/ poor accommodation. Staff & people friendly.”
+We booked a junior suite & on arrival we were taken to our room. It was smelly, dark, tatty & small- def not a suite. The door wouldn’t open/close properly. We refused to stay in it. Reception staff didn’t care. There was no one to help us. After a while the man on reception told us we could look at a ‘delux’ room & if we liked it we would have to pay an extra £600!! This room was nice but to be honest not ‘delux’ - it was a standard anyone should expect. That said we felt we had no other option so paid the extra money. We did manage to relax & enjoy our holiday- hotel staff were lovely but sometimes not enough attention to customers in the bar/restaurant area. Not enough seating in the restaurant when busy & nowhere to sit whilst waiting for a table. Food was acceptable. We would go back to The Gambia but def wouldn’t stay in this hotel again.
MickPortsmouth
Solo · April 2025
“An oasis in a sea of chaos!”
+Nice, basic hotel. Good food and pleasent staff. Could do with dedicated outside smoking areas as I hate eating next to smokers. Evening entertainment good but too loud and stops conversation. Gardens and pool kept really well. Daytime music is often of a strange choice and could be lower volume and more chilled. Bar staff could do with putting their mobiles down and dealing with customers. The beach is wasted, no sun loungers or parasols. Weather in April was perfect. Overall,I had a lovely stay.
Imvegetarian202
Group of friends · April 2025
“Get Away to The Gambia”
+Myself and a family member went. The staff are very helpful and would go out of their way to make sure we had what we wanted, just had to ask and it was granted. Modu the reception Management Staff was exceptional, can't say the same for some of the other reception staff though. Securtlity, Bar and Restaurant staff were fantastic even the Room Cleaners. Fact is I really enjoyed my time and would consider there again. Thank you for hosting us.
U114YEtracyw
United Kingdom · Couple · April 2025
“A lovely holiday”
+What a lovely hotel. We booked last minute and didn't pay a fortune for our first AL holiday. Having never been AL before we didn't know what to expect but it was fabulous. Stayed in a bungalow so did miss having a balcony but tbh we spent most of the time around the pool and restaurant. The room was clean and comfortable. Cleaned everyday. The staff we so helpful and attentive. The food was varied, plentiful. and hot and catered for all tastes. The drinks were fine and no sooner were you getting to the bottom of your glass when hey presto another one appeared. The entertainment was entertaining! We enjoyed it so much we booked to go back next year.
henleyg
United Kingdom · Family · April 2025
“POOR QUALITY FOOD OVERPRICED”
+Worst overpriced hotel poor customer service extremely poor quality food payed D2500 and starving still as food was reheated rock hard staff rude and useless 😑 would not go there again and would advise anyone to think twice as food is poor standard
Rubber_Duckie89
United Kingdom · Family · April 2025
“Small and friendly”
+We stayed for 11 nights in March on All Inclusive. We booked via TUI and were in the bungalows. These are showing a bit of wear but were kept clean and the beds were comfortable. In the bathrooms there was soap and two small bottles of shower gel/shampoo. There was tea and coffee and a kettle provided. The pool area was quite small but the attendants were super helpful and always found beds for us. The pool was quite cold but we got used to it. The entertainment team were not very pushy which could be good but that sometimes meant not all the activities ended up happening. The food and drinks were mostly good, not exceptional. The hot food was varied , but could be hotter. Towards the end of the holiday the gin and wine they used seemed to change and it wasn't quite as nice. We didn't find access to the beach much of an issue but we had red flags a lot of the days we were there. Highly recommend taking a canoe tour down the river with Lamin (Gambia/Senegal Birding). A few points against TUI (which I haven't included in my score for the hotel): If you want to book excursions locally they do not accept MasterCard. We were told that there was a shower room for our late flight home but
TrevorOxford
United Kingdom · Couple · April 2025
“An experience not to be missed”
+This hotel only has 3 stars and that is probably the correct grade for it, however the staff make up for any short cummings to ensure your stay is the best it could be, special thanks to Sana our bar and restraunte waiter, nothing was to much trouble for him. First of all we were told by our doctors what vaccinations we needed, only one was available on the NHS we had to pay for yellow fever and malaria tablets, total cost over £200 for my wife and I. We were told that due to our age (over 60) yellow fever was not advisable due to possible side effects, but we could not get into Gambia without a certificate, so we both had the vaccination. At no point were we told you could get an age related exemption certificate for free and as it turned out we did not even need the certificate to get into Gambia. (if you intend to travel to Senegal to go on safari you will need the yellow fever certificate to get into Senegal). The Malaria tablets were also unnessary as it was the dry season (October - April) and the insects that spread malaria are not active, they become active in the wet season only (May to September) Our accommodation was a bungalow, a novel change, it was very clean but was
colina908
United Kingdom · Family · March 2025
“Perfect for some winter sunshine.”
+We really enjoyed the hotel. If you are looking for 5 star luxury then this is not the place for you. That said we could not recommend the Sunset Beach enough. We had a 10 day family stay. It is better than the 3 T's Tui give too. The room we had was very clean and comfortable. The sound of the waves from the beach was so relaxing. The pool area was great, no problem with getting sunbeds or sunshades. The pool guys always got what you needed at any time of the day and spotlessly clean. The cleanliness was reflected all over the complex, the staff worked so hard to ensure this was maintained al all times. The restaurant was light and well laid out with a sea view, the food was excellent, tasty, varied and lots to choose from. We did have to wait for a dinner table on a couple of occasions due to the larger tables being taken by couples using them, but we had another drink while we waited. We found that the stream issue was never a problem for us. The beach was fine and we had a great time helping the local fisherman land their nets. We would also recommend Aladdin's juice bar. a perfect juice smoothy for £2. The bird feeding close by was also brilliant and the canoe trip along creek