Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 40 reviews.
gmaano
Australia · Business trip · March 2024
“Overpriced, dont be fooled by pictures”
+Very embarassing hotel to host our International guests from USA providing service to the community of GenSan! The hotel pictures are deceiving - the hotel and the rooms are not that spacious nor elegant as the picture make you believe! It is overpriced for its quality - was a rip off. We stayed there as part of the Medical Mission team from USA/Australia/Singapore/Vietnam - it was embarassing to say the least, as there was no hot water - that is if there is even water flowing from the shower, wifi was weak.
“Other hotels in the area are better and less money”
+No ice, and no refrigerator. NO ice container. Our first room had a black floor. Cannot see the dirt, changed rooms. In sufficient hot water. Don;t recommend this hotel.
Stay35783271390
Business trip · July 2022
“Services need improvement”
+Pros: Conveniently located near the malls, restaurants, banks, and other shops. Just within the compound, you’ll find a convenience store, spa, salon, bank, and the hotel’s restaurant. Room amenities are basic- clean bed and pillows, hot and cold shower, etc. Towels are also clean. Cons: No provision of hair dryer, Wifi is not working!!! (which, for me is big deal because mobile signal is also poor in my room) Drain at the shower is terrible (this is the most problematic. I have to clean up the drain, I know, gross! I paid here to sleep but there I was, cleaning the drain at early morning!!!) Did I get the value for what I paid for? No. Hoping that the management will address these issues.
Verified traveler
March 2021
+nEAR SHOPPING MALLS AND OFFICES. All I need is within the vicinity of the hotel. I feel safe and secured in this hotel.
miocal
Family · February 2021
“Not for a business trip”
+Hotel is clean. Frontdesk and food service ok. Housekeeping service, fair. They don't smile! There times that it would take you forever to wait for your requests. Some restrooms can't accomodate big people. Their toilet bowl is so close to the sink. Some bidets are not working well. Wifi, mobile data, phone/network signals are very poor. This is not a proper place to stay on a business trip since communication here is so poor.
albertbriones
Philippines · March 2020
“1st Taste of Gensan”
+A job that brings you around great places in PH is something that I love most. Being a newbie in town, I never thought that Gensan has something great to offer. I will be proud to get back to this hotel again on my next trip to Gensan.
368kissa
Business trip · March 2020
“Average Price Average Hotel”
+I booked a king suite with them and when it came time to go I was informed that the king suite was no longer available! With a "no refund" policy in place, they took my money for a room the didn't even have! So they were willing to pay for my stay at a couple of nearby hotels instead. Both were worse dumps than this one. In their behalf, they were willing to work with me and we settled on a future stay at their hotel in a king suite. The room was not very big for a "king" suite. TV reception was poor and the Wifi was abysmal. They don't have their own restaurant, instead using the one downstairs located in the little mini mall where they are located. It didn't offer much but it was OK for a quick bite before leaving for the airport. There is a bigger mall across the street, however half of that mall is closed due to a fire resulting from a previous earthquake. There is a 24hr convenience store located in their mini mall for snacks and drinks. I would have expected more for the money, but then this is the Philippines and anyone who has ever read Dickens could learn a "great" deal about "expectations". Ha! (sorry, couldn't resist)
Verified traveler
Family · March 2020
+Free breakfast was very good and tasty. Staff is very friendly and helpful.
+So terrible the room is smell gas or floor wax and it’s my migraine attack!
“Very simple & basic”
+Very basic accommodation, i was expecting more from the price point paid (59$) Room space -ok TV - ok, not a great picture Internet- so-so- very intermittent. Breakfast- very, very disappointing for inclusion at 59$- really was very bad quality Staff- young but all very nice, helpful & smiling Overall- probably more business trip only- would not stay again