Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 69 reviews.
HelpfulAngel
Couple · July 2024
“Very average place”
+We didn't stay here just had food in their restaurant. Unfortunately there aren't too many options in Kirkwall, so we were lucky enough to get a table here. I wouldn't say it's the best restaurant. The service is not very friendly and the place itself lacks luster. We ordered their soup of the day and scampi and chips both of which were all right. I wouldn't recommend this place.
Roving58594300871
Couple · May 2024
“Got turned away from the restaurant”
+Restaurant looked lovely. Bar rowdy. Didn’t get to try the food as you turned us away for having dogs, despite having only three covers eating. We would have spend £60 or so, but we never got the chance. Oh well, enjoy the cruise liners instead. Such a shame really.
sheilaroussel
Group of friends · September 2023
“Not a great experience”
+The staff were very helpful and friendly. The breakfast was good value with a fair selection in the menu. The room was poor standard in general. However there was a kettle and tea and coffee provided. The bed was comfy but the furnishings were dated, the carpet was stained, the surrounding area of the bed I slept in was un clean. Once in bed it was impossible to see the TV because of the room layout. The curtains were hanging off the rails and could be fixed with just a few more hooks. The bathroom was in need of an upgrade. Clean towels were provided each day. It was a disappointing room
“Great location”
+Very close to ferry’s and bars and restaurants
SylviaS569
Couple · August 2023
“Grim introduction to Kirkwall”
+This hotel is a very shabby establishment badly in need of a complete makeover. The front door set the tone - dirty, scruffy and marked, This is basically a pub with 6 rooms to let. Our room had a good view over the harbour, but furnishings were old and chipped, not as clean as possible, tea making area with directly under the TV (health & safety issue) - we moved it. The shower was very small and rickety, and base was damaged. A lot of noise from the bar below, often till after midnight. If I had not paid in advance, I would not have stayed.
Barbara
Group of friends · August 2023
+Staff was very helpful and friendly. Facilities a bit long in the tooth
+Room was ok, but beds had very hard mattresses. Noise from extracts and chillers from kitchen kept us awake. Whole hotel could do with a re vamp
ArthurB_11
Solo · July 2023
“Not bad, but...”
+Good things. Breakfast £9.55. Worth it, if you have everything. Good beer in the bar. Not so good. Stop doing food after 8. Surely they know the last flight (if on time) arrives at 7.20? Lounge bar closes at 8. Main bar very noisy. Breakfast very good, but coffee not (Nescafe?). Can they not afford a filter machine?
+Friendly staff, especially in the restaurant which also had great meals. Room was a bit jaded, with view of a wall and low doorway into a tiny bathroom. Parking was a pain with time limits outside and the free space round the back not inspiring confidence about the security of our bikes.
anniebee-7779
Couple · May 2023
“Get the Steak and Orkney Ale pie! You won't regret it”
+We didn't stay here for the accommodation but had lunch today so I just have to rate the Steak and Orkney Ale pie and mash... Absolutely 10/10! And very friendly helpful bar/restaurant staff. The restaurant area is lovely and clean. Thanks so much