Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 60 reviews.
Abdallah
Lebanon · Family · July 2025
+Location and rooms.
−No elevator. The App of Sonder was not working properly. We had to call to get room access codes.
Guest reviews
China · Family · July 2025
“Overall not a bad place for short stays, but be prepared no one can help resolve problems if there’s one happening.”
+Location is good, flat is well furnished and well equipped with basic amenities.
−No staffs on site and thus unable to get any communication or supports when there’s a problem. The chat on the app is unresponsive! Also it’s next to a hospital so some ambulance noises during the night are unavoidable.
Arda
Canada · Family · June 2025
“Exceptional”
Laura
United States · Family · June 2025
“Superb”
Tiffany
Canada · Family · June 2025
“Great home base in the heart of the city.”
+Really great living room/kitchen space with everything you need. Clean and comfortable bedrooms and bathroom. Great view of the city from the large living room windows. Very easy to access the unit, connect to WiFi, etc. Fantastic location in easy walking to so many of Toronto's great neighbourhoods - Queen West, College St, Chinatown, Kensington Market, Eaton's Center, etc.
−The Hasty Market downstairs looks a little worse for wear, but that's the only negative I can think of.
Sterling
United States · Family · May 2025
“Very good”
Alison
United Kingdom · Couple · February 2025
“Great base for exploring downtown Toronto - gems of interest on every block!”
+Great one bed apartment, immaculately clean, everything you need for little bit longer stay, cooking and clothes washing facilities. Smooth contactless arrival and departure system. Ideal location downtown, easy walk to Museums and Galleries, Restaurants, Bars, Queen St West, Shopping, Historic areas and Subway. Quiet sleep too, as our apartment was onto a small side street rather than the main road. Loved that there were extra supplies of coffee, washing bits, fresh towels etc available if you needed them. Just made things easy and stress free.
−Not much to improve. A few hooks; on backs of doors or hall wall would be really good for coats and towels when wet. We weren’t keen on the plastic sheet under bedding as hot/uncomfortable. Nor the heating system which was fan based and would come on loudly. We could have turned it off I guess, but then it was -18 outside!
Jason
Family · January 2025
+Extremely Excellent. This was my second time to stay at Sonder Elm, Toronto. The configuration here is just like that of a home, with everything needed for family life, so you can move in right away. The transportation is of very convenience, with buses and subways within easy reach.
Chi
United Kingdom · Family · January 2025
“We loved the apartment!”
+Clean, spacious enough for 2 adults and 2 teenagers, and the location was perfect for our stay in Toronto and close enough to downtown without too much time wasted travelling. All amenities that we needed were provided, and even access to extra items which we had ran out of (coffee, bin liners, clothes washing capsules etc). The location was not too noisy for us considering its nproximity to the centre, beds were comfortable and everything was all in order, support was quick to respond when we had queries
−It’s lacking dedicated parking but there are plenty of affordable and safe multi story parking lots no
Hetaf
Saudi Arabia · Couple · December 2024
“Exceptional”
+The stay was outstanding! The hotel was exceptionally clean and fully equipped with everything we needed, including towels, tissue paper, and coffee.
−None