Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 146 reviews.
Lorraine
Australia · Solo · August 2025
+The receptionist, Putra, was lovely & went out of his way. The guides, Augus & Primo, arranged via Smileys to go up volcano by motorcycle were local & genuine, a pleasure. The breakfast (& advertised bread) at home stay was fantastic!
−Room was clean & spacious but compared to others in this price bracket was not as modern and expensive.
Agnieszka Zieniewicz
Italy · Couple · August 2025
+Highly recommend! We stayed at Smiley's Homestay just one night and took a trip with Smiley to the vulcano and we truly regret we did not stay longer! The place is located centrally, next to down town, just a walking distance! The room was fully equipped with private bathroom. Smiley and his wife and friends are extremely nice and helpful. We felt very comfortable from the moment we stepped in, we had a great, really! great sunrise trip to the vulcano with further sightseeing afterwards! Smiley is a very knowledgeable and has a great expertise of the place so it's a pleasure to have him as a guide! Surly come back, and surly stay a bit longer next time!
−All was perfect!
Joshua
United Kingdom · Couple · August 2025
+Good location, helpful with booking a tour and transfer.
−Very noisy building work next to property, very noisy road. Away from main homestay. Tour seemed expensive for what it was. Room very basic. Bathroom pipes were loud and it flooded. Staff not the friendliest.
László
Hungary · Family · July 2025
“Exceptional”
+Cecilia is fantastic and very helpful.
Natalija
Slovenia · Family · July 2025
“Nice stay”
+The owner is super nice, she was giving good advices, and she can organise whatever you want. Breakfast was excellent. The trip organised to the vulcano was great for my boy. The room was very clean.
−It was a super basic room, with tiny toilet and a shower just above the toilet. It was also very loud with traffic from the road, and no view. But it was clean, so ok for 2 nights
Chantal
Luxembourg · Couple · July 2025
“Exceptional”
Rhika
Australia · Group of friends · June 2025
“Not very clean place, no toilet amenities, Taps were old and falling apart and no hot water to shower. Overall I will n”
+Location was good, near good warung and walking distance.
−There were no toiletries amenities given and worst of all no hot water to shower so end up not having to freshen up in early morning. Rooms were dusty as they were renovating and street quite noisy and having hard time to sleep.
Emma
Australia · Couple · June 2025
“Superb”
+Smiley and Secilia are very welcoming! The breakfast is amazing, we had something different every morning (we couldn’t choose) and it was all very good. They helped us with transportation to the airport and gave us very good tips to explore Berastagi and surroundings. We could rent a scooter as well.
Florent
France · Solo · June 2025
“Disappointing”
+Hot water.
−The room is in an other building, 50m away from the house, so like many others, it's not a "homestay". In front of the street and very noisy. No communication except the first message which list their services. No answer to questions, still waiting the wifi, if there is one. Overpriced services, 200K for scooter. Overpriced place in general. The owner didn't even show up, letting her kids doing the job. Just go to the place right in front of the house, it seems way better, and cheaper.
Anina
Switzerland · Couple · June 2025
“Exceptional”
+gracious and generous hosts, big room with comfy bed, the best breakfast ever (with fresh baked bread and cake, fresh fruits…), tours very well organized, our stay was great