Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Stuart
Australia · Couple · October 2026
“Terrible would never book again and advise others of same”
+Nothing
−Multiple attempts to contact property and refused to respond. Very poor accommodation and would advise others not to book here. I am not one to usually rate accommodation but this one due to how bad it was and not value for money thought I would share my experience. 1. Staff minimal English and difficult to understand our requests 2. Shower was sub par very limited pressure requested repair but told this was the Normal pressure. Shower only dripping not even a flow 3. Pool has algae in it and unable to swim in pool. 4. Transport back to port driver took us to private office to get a ticket to Gili T even after me asking where public ticket office was. This vendor offers ticket 3 times the public ticket office 5. Sent a scam request to pay money early due to Moto GP weekend including banking details to send money too. No apology or recognition of this scam 6. No fridge in room. 7. No safe in room. I would seriously think before booking this place. Multiple attempts to contact hotel to discuss but no response. Communication non existent. Stay clear of this place
Aigner
Austria · Solo · October 2026
+Nice Personal, very helpful and friendly. The Pool is really nice! Good AC unit.
−Sadly the bathroom was not very clean and the water pressure was very low. The bidet on the toilet barely worked and the water did not drain after a shower so the bathroom is always wet. Also the lock on the door was rusty and only worked when you really tried your best to align the lock. Also there are a lot of small holes in the wall or roof where a lot of mosquitos come in. During my one month stay on Lombok I never had as many mosquitos as here.
Brianna
Australia · Couple · October 2026
+The staff were really friendly and would help organise rides when needed.
−The room wasn't that clean. Sheets, under the bed and curtains were dirty or moldy. The bathroom has no separate shower and tiles for the floor so it gets very slippery. Our toilet also didn't work properly and just leaked. The towels were also old towels.
Shanon
Indonesia · Family · October 2026
−There are structural cracks all over the building. I booked 1 x king room and 1x double room, the price difference is IDR2000000 between the two. We were asked to pay in full on arrival but then were taken to 2x double rooms because they didn’t have a king available. But I booked it? I requested a refund for the difference and was told that the staff would speak to the owner and let me know. I asked again each morning. No answer. The owner just messaged me now saying no refund, he didn’t have a king room and it’s not his problem.
Mary
Australia · Couple · October 2026
+Great views and super helpful staff
−Very hard beds and limited water pressure , no spa & wellness centre.
Carolyn
Australia · Couple · October 2026
“Great location not worth the money”
+The view was amazing
−There was no water in the shower and the water that did come out was brown and smelt! The noise from the town funneled up making sleep impossible
Dean
United Kingdom · Couple · October 2026
“Disappointing”
+Staff were friendly and helpful
−Breakfast was ok but very limited choice. Shower didn't work. No TV or fridge. I had the feeling that the hotel was brand new and hadn't really been finished yet 100%. Wifi wasn't very good. The booking,com listing is not accurate - the restaurant provides a very limited breakfast choice but nothing else, the hotel is not beachfront, there is no minimarket on site and there is no spa/wellness centre
Leon
Germany · Group of friends · November 2026
“Hotel schön, Lage sehr ungünstig und laut”
+Die Zimmer sind wirklich schön und der Ausblick auch. Das Personal ist super freundlich.
−Das Hotel liegt an einer großen Hauptstraße, die man überqueren muss um in das Zentrum zu laufen. Dazu muss man auf dem Rückweg den Berg hochlaufen, was bei heißen Temperaturen sehr schnell unangenehm wird. Das Hotel befindet sich leider außerdem noch im Bau, weshalb sehr früh morgens bereits großer Lärm herrscht.
Roman
Germany · Solo · October 2026
“Leider wurde mir die Unterkunft am Anreisetag aufgrund eines systemfehlers und einer überbuchung storniert. Es wurde sic”
ahcene
France · Solo · October 2026
“Décevant et cher”
+Très difficile d'accès est en travaux
−Les travaux dans l'établissement