Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 38 reviews.
Jia-jhen
Taiwan · Group of friends · April 2026
+everything!
Kenny
United Kingdom · Family · March 2026
“A convenient ski base in Hakuba with great resort access and mostly helpful service”
+The location is very good for a ski trip, with easy access to several of Hakuba’s main resorts, including Happo‑One, Hakuba 47, Goryu and Iwatake, which made it a convenient base throughout our stay. We were very grateful for the staff's help when our flight was delayed. We arrived after reception had closed, but we were given clear and detailed instructions for late check‑in, which made the process easy and stress‑free. It was a thoughtful touch and much appreciated after a long journey. The room was warm, comfortable and practical for a ski stay, and overall the hotel worked well as a base after long days on the slopes. One useful thing for families to note is that the bathrooms don’t have heating, so they can feel quite cold in the mornings, especially noticeable when travelling with young children.
−We had no issue with the three‑day cleaning policy, which was clearly stated and reasonable. However, when cleaning didn’t take place, and we asked on the fourth day for the room to be serviced, the staff member we spoke to was quite dismissive. In the end, only the bins were emptied, and no proper cleaning was done. We were also told bins would be emptied daily, which unfortunately didn’t happen during our stay. This was disappointing and below the standard we expected from a hotel advertising itself as a luxury property.
Wayne
United Kingdom · Group of friends · March 2026
“Location good for Iwatake, Hire a car for easy travel to restaurants and other resorts nearby”
+The apartment was spacious clean with good heating and air conditioning, quiet location with good views, we were on the 3rd floor. Family of four adults and plenty of space inside the bedrooms and lounge. Good heated storage room for ski equipment Good location for Iwatake, 100m walk We stayed for one week, hired a car,
−Breakfast was disappointing, we skipped it after a few days because it just delayed us getting to the slopes. The front entrance and ski storage doorway were not cleared of ice by the staff making it difficult to use the stairs and open the door. I slipped and fell. Charges for parking outside were high when it’s free parking nearby. Few restaurants nearby, Over priced
James Brady
United States · Family · February 2026
“Excellent stay”
+Beautiful place, great hosts.
−It’s annoying to take a taxi into town for food, there is 2 options for food in this part of town.
Maria
Brazil · Family · February 2026
“Great stay. Staff very kind”
+I liked the breakfast and hospitality
−Only one bathroom
Lucas
United States · Group of friends · January 2026
“Excellent!”
+Modern, clean and very comfortable. The staff at the property were kind and extremely helpful.
Hasson
Indonesia · Family · January 2026
+Nice accomodation brand new
−No food available. No coffee or restaurant available
Jamie
United States · Family · January 2026
“Wonderful experience. Terrific staff, comfortable stay. Great location for skiing.”
+I loved the staff as they were incredibly helpful in booking taxi's. The room was terrific and spacious especially when coming with a family of 4 with two teens. It was nice that everyone could have their own bed. The bathroom was well stocked and the showers were hot. I really liked the breakfast options and the shabu shabu dinner was amazing. The hotel is close to the bus stop and the iwatake resort so getting around to the other ski resorts and skiing at Iwatake was easy to do. I liked that rhythm rentals will pick up and drop off at that location for rentals and will pick up the rentals from there when finished with them.
−It would have been great if there were shuttles in the evening to go to and from the Happo-one area or Echoland. We didn't have a car and taxi's are useful but difficult to schedule last min (you must know the times for pick up and drop off a couple hours ahead of time which makes spontaneity difficult). The drier didn't work well, I'm pretty sure the heating element was broken so we ended up drying the clothes in our room as after 4 cycles in the drier they were still damp. I was grateful that they had a coin operated washer and dryer though as many places do not. They also could provide you with coins if needed and detergent.
David
Australia · Family · April 2025
“Very good”
+Great location, Iwatake is a excellent ski mountain with breath taking views and good terrain for all abilities. Hotel was very close to ski lifts. Very comfortable rooms, loved the heated floors and sauna. There's very limited dinner options near hotel so a hire car to get around is a must as food options are too far to walk. Breakfast was ok, not great. Very friendly and helpfully staff. Defiantly recommend this hotel great for our family ski trip.
−Breakfast was average for the cost of the accommodation this could have been better. Restaurants are very hard to book no good booking systems or booked out way in advance, defiantly plan where you want to eat dinner. Hotel car parking fee feel this should be included in the price
Aaron
United States · Group of friends · March 2025
“Exceptional”
+Clean. Nice design. Private course meal for dinner was really good. Close to slopes.