Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 65 reviews.
Jessica
Family · October 2025
+No hot water facilities, have then lied to Expedia and said there were in the morning. One room reasonably clean, the other filthy, with left over crockery from another guest. Both bathrooms in a state of disrepair. A shame because it’s the only hotel in the village, and I have previously stayed and it’s been dated but clean.
+Advertised as with parking, there's no parking available at the hotel, so had to drive around and find a side street. Room was just filthy. I was travelling for a sporting event so wanted to do some stretching in the evening, floor was so dirty I didn't want to sit down on it. Even going to the bathroom a few steps from the bed, I felt like putting shoes on. Carpet hadn't seen a hoover in ages. Bathroom floor had hair and dust on it, including a dirty toilet tissue. They had left me a couple of rolls of toilet paper with a couple of sheets each, when I asked for more, they had none so had to take it from another room. There was mould in the shower. Bits of ceiling were hanging off. Curtain was half attached to the rail and not wide enough for the window. There's a streetlight right outside the room so it was bright in the room all night because of this. Also not sure what's in the building next door but I felt a bit exposed. Was hoping to have a coffee in the morning and had a porridge pot with me but decided not to, there was so much dust on the lid of the kettle, not sure how safe it would be. There were random stains on doors, headboard on the bed. TV remote was sticky. I just c
“Unacceptable”
+Unfortunately this lovely building has been neglected and is not fit for guests. Our first impressions were the heavily stained carpets leading up to our room, we were greeted by a filthy door which was covered in hand prints etc which could have easily been cleaned. We spent the first hour wiping down Light switches and plug sockets to remove dirty finger prints and wiping coffee stains off walls .. surprisingly the bed and bedding was clean and comfortable. We had a full on few days arranged so the only time we had at the hotel was to sleep- fortunately for us. We were given one toilet roll for our 4 day stay, we requested more and were told ‘out of stock’ and was handed a roll of kitchen paper. We spent every evening listening to screaming and shouting from the bar downstairs. We were woken one evening by someone hammering on the bar door after hours,demanding a drink, she was then let in by the barman who subsequently argued with her for the next hour. This is a real shame as Henfield is a beautiful place and this place could be made so much better by a little bit of effort and thought.
“Ok”
+Friendly staff and sort of decent condition , however it was a very tiny room with curtains that didn’t quite cover the entire window,and once suitcase was on the floor and opened up,there was no space left to even open the room door ,also entry to hotel at night around midnight was difficult and had to call the hotel which wasn’t great as it was late and just wanted in rather than standing in the street trying to gain entry when it was dark and also very tired
+Fantastic, loved my stay here. Absolutely would stay again.
+Poor excuse for a hotel.....its basically and indian restaurant with a few rooms above it. Carpets are disgusting, customer service is pretty much non existant.
+When we arrived for check in at 2pm the rooms were not ready. It took 30 mins for one to be ready and 45 mins for the second. Room 3 had duck tape holding the wall together, a hole in the ceiling and a bed that went down hill. Room two the bed was so close to the bathroom door that during the night my husband feel over trying to get in there due to the step and trying to open the door that he slipped and ended up grabbing the mirror to steady himself which ended up smashing. On check out at 9 am there was no staff around so we had to leave the keys on the bar.
Jamie
Family · August 2025
+We had a nice pleasant stay. The twin room was very spacious and well circulated. The check-in process was very easy and the man helping us was very nice and offered to carry bags. We had some problems with the TV and shower but these were quickly rectified by the kind man.
+Good location, accessible for transport and quiet area!
+I was nervous to stay here, given previous poor reviews but actually I think they were far too harsh. This is an old, period property with wooden beamed ceilings and wonky walls! So it’s not modern and would benefit from new carpets etc. But it’s clean and quiet and perfectly adequate for the price. I would stay again if in the area.