Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Brayden
Australia · Solo · September 2026
“Comfortable, friendly and would definitely stay here again.”
+Beautiful garden, friendly staff and cool coffee shop.
−The suites/villa type rooms are the older rooms. We ended up upgrading for the little bit extra cost for a room in the main hotel. They are more modern.
dubucbenjamin
Family · August 2026
“2 nights stay”
+Nice people but service is not so good at the reception (cab booking was complicated and if i hadn’t checked the cab booked by the hotel, it would have been to small for our family and lugages) and at the restaurant (long to serve). Thanks for the upgrate but équipment is quite old in the room, wifi is not working well So a Nice team but needed to me trained more to be sure they understand customers needs Thanks Benjamin
Catherine
South Korea · Solo · July 2026
+Good location, good pressure in the showers and large rooms. Well kept grounds.
−It is obviously going through some kind of refurb at the moment, but the whole hotel is tired and dated. The rooms are not clean. Ours had a mold stain on the celing I am guessing from a water leeak above. My friends sibk was cracked. The staff while well meaning, aren't actually that helpful, for example we rang to reception for some help with our WiFi, they said someone would come down and no-one did. There is no wifi in the rooms, just outside (specifically for the cottages). Maybe the refurbished hotel rooms are better but the cottages are not worth the money.
Adrien
France · Family · July 2026
+Beautiful hotel, nicely located away from the main city in a calm environment.
−Feels that the hotel needs a refresh, rooms where not really good. Restaurant was very expensive for the quality of food and breakfast was average.
calendry
Couple · June 2026
“Such a shame”
+This was by far the worst of the five hotels we stayed in on our recent trip to Sumatra despite being more expensive than most. What was so bad? Well it was the gap between what the hotel promised and what it delivered. Some nuance is important here, the hotel was undergoing refurbishment to a large number of rooms that means that the owners recognise the need to update, but the hotel was really tired and unforgivably dirty. Our walk to the room was right through where the work was being carried out and had building materials and mattresses stacked in the corridor. We asked to change our room as the first one was just sad which the reception staff did without extra charge. The new room looked like it was three quarters of the way through the upgrade and the bathroom was still dusty but it was a better room, so thank you to them for that. Further nuance, we don’t like big resort hotels generally, so when I say my heart sank when we went to lunch and there was a noisy band playing, maybe that says more about my tastes and shouldn’t be held against the hotel, but add in disinterested and slow service and mistakes with the food order and we had a second negative. The views from the ter
Rebecca
Malaysia · Couple · June 2026
“This is a 4 star hotel where I expected alot. There are still many things to improve. Overall it was okay”
+The room was huge with verandah which is great Breakfast also decent and delicious View was amazing with pools and the weather was nice
−Hair dryer with cold air No water heater even during the stated period of time Only one plug is usable where me and my friend had to share
Nur Shakina
Malaysia · Group of friends · June 2026
+The hotel grounds were very pleasant
−Room was old and musty, with odors in the room especially the bathroom. Only one power plug and it was in a very inconvenient location
Marek
Czechia · Solo · June 2026
+Perfect location and good garden.
−To sum it up: the hotel is really old and it shows. Someone here has already rated the breakfast as good. Well, I definitely wouldn't say that. For a 4-star hotel - a disaster!! Breakfast is from 7-10 am. By 8 am it's already 50% out of stock. They don't refill almost anything. But the staff is trying to do their best for the incompetent owners. But one note: the whiskey I had on the table disappeared from my room. That can't happen. Did they drink it or didn't want me to drink alcohol? That's none of their business. In addition, at around 7 am in the morning, a person was walking around the floor and communicating loudly via walkie-talkie. Bathroom: no shower gel, only two soaps. There was only one shampoo and one conditioner. Others have already mentioned that there is no AC. And the hotel is really noisy, I have to confirm that.
Dominique Julie
Netherlands · Couple · May 2026
“Big disappointment”
+N/A
−Before our stay we were ill, which meant we were unable to travel. We had a non-refundable room but still reached out immediately by email, through Booking and via the hotel portal, asking whether we could check in one day later. We received no response whatsoever. Upon arrival nothing could be done and we had lost one night. Unfortunate, but where is the hospitality to respond properly when guests reach out for help. The hotel is undergoing renovations, resulting in a lot of noise between 9am and 5pm, and dust blowing in when you leave the doors open. This should be communicated in advance. On top of that, hot water and internet were repeatedly cut off due to the renovations, forcing us to go to reception multiple times to ask whether these could please be restored. Unfriendly staff at the reception desk. Hospitality is hard to find in this hotel.
Padcha
Thailand · Group of friends · May 2026
“Very Poor Communication and Disappointing 4‑Star Experience”
+The view is good, and the swimming pool looks nice, although I didn’t have a chance to use it.
−I booked this hotel 5 months in advance and paid in full. Due to an airline flight reschedule (1 day), I requested to reschedule my stay. Unfortunately, the hotel never responded via Booking.com, even after the platform’s agents contacted them multiple times, and emails were also ignored. What I found quite surprising was that when I requested a bed change to twin beds via the platform, the hotel approved it immediately, yet they continued to ignore all messages related to the date change. The hotel only responded after I contacted them via WhatsApp, initially asking for almost double the price, even though the rate on Booking.com for the new date was unchanged. After nearly two weeks of back-and-forth, the change was finally approved at the original price. The stay itself was disappointing. This is rated as a 4 star hotel, but the room, bedsheets, and towels were very old, breakfast had many flies, and the public restroom was not clean. Overall, very poor communication and a stay far below expectations for the price and rating.