Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 23 reviews.
SEDIFE
United States · Couple · September 2026
“Good location, close to main atractions and Santa Maria train station, property management was very nice.”
+The property is close to all attraction and train station.
Vania
United Kingdom · Group of friends · August 2026
+Excellent location and nice, super clean rooms
−Not very clear that it’s not a hotel
Vicki
Australia · Couple · August 2026
“Overall, it’s a nice little room with an excellent view.”
+The view from the balcony was extraordinary. The apartment is right on the square and easy walk to all the tourist areas that you would like to see in Florence.The bed was very comfortable and the air-conditioning was really good.
−If you have heavy luggage or you’re a little older or less physically fit do not stay here. It is very difficult to go up the stairs with luggage. The stairs take you to an elevator which is very tiny. oInly two very thin Paper cups were provided for coffee or tea and no milk. A pathetic excuse was provided saying that they don’t provide glass or porcelain cups because they break and it’s dangerous. In my opinion. It’s far more dangerous to drink a hot beverage in a very thin paper or plastic cup.
Victoria
United Kingdom · Family · June 2026
“Wonderful stay right in the heart of the city”
+The location was incredible. We were in room 3 with a perfect view of Palazzo Vecchio and the Piazza della Signora. The property was clean and stylish. Shower was small but perfect. AC ran like a dream. Code entry was helpful and we were able to check in a little earlier. There is a lift but a few steps to get to it. Helpful and communicative staff. Great value for money. I 100% recommend this accommodation and I would most definitely stay here again!
−Nothing! We asked for twin beds but arrived and it was a double. We didn’t complain as it was a very last minute booking. It didn’t affect us but if you want twin beds maybe message the host ahead of time, she’s extremely helpful. The window blocks out almost all noise but if you are a very light sleeper, bring ear plugs.
Nina
United Kingdom · Group of friends · September 2025
“Best; location in Florence”
+Best location in Florence, modern apartment in historic settings.
−Can be very noisy at night but is expected due to the central location. Unfortunately the lift starts from the first floor. Only one set of keys was provided by the agency making it extremely inconvenient for the four of us. The walls had some markings, ruining the appearance of an otherwise good apartment.
Sabrina
Egypt · Couple · October 2024
“The location is amazing! Central and close to everything. Very new, cozy, complete apartment!”
+The location is amazing! Central and close to everything.
Irma
United States · Family · September 2024
+Huge apartment, very lovely.
Sher
South Africa · Family · February 2023
“Exceptional”
Geoff
United States · Couple · October 2022
“Great location, but no staff, no phone contact and a difficult entry process.”
+The location is amazing! The place is reasonably well equipped. The bed was excellent.
−No staff and no way to contact. Listing says we will be met, but that does not happen. There was an email explaining the complex process for getting in. Unfortunately, I did not actually receive the email until the next day (they clearly sent it, I don’t know what took it so long) and the phone number in the listing was disconnected. I spent 2+ hours on the phone with Booking customer service trying to resolve this and finally Booking was able to forward the email and I figured out how to get in. Before we thought we would get in, I ended up renting for another room for that first night. No staff and no working phone number is an absolutely unacceptable combination for a unit that is at best complex to get into. Also, the listing is for a one bedroom but there are no walls or doors separating the bedroom, so it is clearly a studio apartment. If we had been sharing it (there is a fold out couch), we would have been VERY upset.
Ceylan
Türkiye · Couple · October 2022
“perfect location but need more attention!!”
+location is amazing!! At the hearth of Florence. Close to everwhere
−Room wasn’t clean enough. Towels were smelling bad and hairs were everywhere. Also cup and plates had dirt on it.