Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 113 reviews.
O3583BZandreww
Family · March 2026
“Pleasant stay in this hotel”
+I stayed in the hotel for a few weeks. The room was spacious and clean. The bathroom was clean and towels etc were changed frequently by staff. Tv was a bit small but fine for my to little boys. Despite having a bar downstairs there was little disturbance from noisy hotel guests. The restaurant was not open during the most of our stay but there is an excellent hot snack shack opposite the hotel. The restaurant opened at the end of our stay and only had a sandwich so a rating cannot really be given.The hotel staff were excellent and attentive if I required anything. One member of staff went above and beyond with being helpful and my little boys were very happy. I will not post her name but she was a credit to the Shurland Hotel. Over all the hotel was fine.It is basic, fairly priced and great places to see nearby for visitors. I recommend this hotel and will if needed stay again
Watsonx2
Solo · March 2026
“Lovely staff bringing this hotel back to life”
+The ladies Storm and Sophie made me feel welcome instantly. Such friendly girls and the atmosphere was really good tonight. Drinks reasonably priced.. My room was clean and comfortable. Known this hotel for 10 years and this was the best I've seen it in years.
F1648SHchrisd
Couple · February 2026
“Good for the money”
+Parents stayed here the weekend when visiting. They said the hotel rooms were very dated but more than adequate, and good value for money. The breakfast was great and the lady in reception really helpful One night though they had an issue with booming music. When my dad went down to the bar to ask very politely if they could turn it down a bit, they were advised it was a Friday night and only 10.30.....there were 2 people in the bar and the barmaid in her dressing ground, classy! Couldn't have been any ruder, shame really
jackiel407
Couple · February 2026
“Don’t go there.”
+Some staff helpful, some not. Had problems with the car & couldn’t go out for food on the first night there & as they do not do evening meals until March, ended up going to cost cutters across the road for sandwiches ( which were very nice). Reception said could not make us a sandwich as no chef available. TV wouldn’t work, on 3rd night, 2 staff tried their best, even looked for a replacement TV, but no luck. No hot water on the morning we left for a shower. Reception just said sorry. Had room at front of building, traffic noise loud. Cleaner could use some training as could the decorator. One of the light switches next to bed didn’t work. Lino in bathroom split & lifting. Light above bathroom mirror not working. Area around handle in bath, broken & plastered over. Skirting boards & radiator in bathroom very dirty. Could go on, but……….. Very disappointed. Would not recommend to anyone or go back there.
michaelwI1952UQ
Business trip · January 2026
“Lovely jubbly”
+Great spa / hotel Friendly staff amd great bar :) would recommend. Looking forward to trying out the restaurant on my next visit. Would be fun to watch World Cup games there
susangV3927MG
Family · October 2025
“Terrible”
+This hotel is a shambles rude staff I wouldn’t even give a 1 star bathroom and shower was disguising under the bed looked liked it hadn’t been hoovered for a while.
+Room was clean but damp patches in the bathroom ceiling with holes in it was not pleasant wardrobe was peeling and taps made terrible noise when you turned it on sink was cracked
42alfredr
Family · September 2025
“Great stay on the island!”
+Had a nice stay at the Shurland. The room was simple but comfortable, and I slept well. Staff were really friendly and easy to chat with, which made a difference. We had dinner in the restaurant downstairs and the food was actually better than I expected. The bar was a good spot to relax in the evening too. Didn’t get to use the spa this time but it looked nice. All in all, a good stay and I’d happily come back if I’m in the area again.
“It’s okay for a night or a quick nap.”
+The staff were friendly and accommodating but the quality of the room wasn’t great at all, sadly. The bed was very old, mattress was very soft and you could feel the springs - I was very lucky not to put my back out on the two nights I stayed. The whole hotel needs a refresh. The bathroom was tired, the water system was struggling at times and making some very odd sounds. Carpet wasn’t cleaned and needed replacing. The continental breakfast wasn’t appealing so me and my wife decided to drive out and find a service station to have some breakfast 15 mins drive out.
T8648BQmarinac
Couple · August 2025
“Poor hotel”
+Very disappointing stay at this hotel. Firstly, the room was small and needed decorating. The bed was awful, it sank in the middle and there was 2 small pillows tucked into 1 pillowcase. As for breakfast, well this was literally non existent. There is no such thing as full English which is advertised even in your room information. The continental option was poor, consisting of cheap poor coffee and toast. We had a drink in the bar! The larger was warm and the person serving could not poor a decent pint. This hotel is on a bust road, so expect little sleep. All in all a very poor hotel