Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Yevheniia
Ukraine · Group of friends · August 2026
“Good, but improvements are needed”
+Location is great, with major tourist attractions nearby. The room was clean and comfortable, there were dental and hygiene kits present, along with slippers and sewing kit. Water bottles were also provided on every cleaning for each guest. Staff is polite and helpful.
−1. Password for hotel’s WiFi is guest passport number. I do not count this as a safe approach in the meaning of information security. Why not generate random password for a room/guest? I was using my own internet because of this This is my main concern 2. No usual coffee machine in the breakfast area - this is the first time for me noticing this in a hotel of this level. There were only 2 drip coffee makers, one with damaged spout, that was not replaced during my stay. The tea was okay 3. Juices (breakfast) were very artificial and did not taste good 4. Damaged floor in the breakfast (cracked glass) The same was spotted in the -1 floor in the lounge area nearby the ruins, but it was fenced.
973sanitas
Solo · July 2026
“Horrible Hotel - Worst Experience - Waste of Money”
+This is the worst hotel experience ever. First, the hotel is no where near a 4 star hotel, the bed felt horrible, the pillows are uncomfortable, and the breakfast is horrible. The powdery/watery carton eggs tasted awful and had a weird smell. You cannot get hot water or tea. The orange juice tasted like concentrate in a gallon jug. Not real juice. Very limited fresh hot food. You cannot even order fresh eggs/omelette. The staff members, with the exception of the bell man, were super rude and unprofessional. The cleaning lady rang my room door three times, telling me she wanted to clean my room. She walked in on me while I was in the shower and I told her to come back in 20 minutes. She rang my room bell twice after that to come in and clean. The next day, I asked for a late check-out and I was behind an hour after the the late check-out time, so the front desk manager instructed the cleaning lady to come and open my door, prop it open, and demand to clean immediately. I stood there in pants and a t-shirt, partially dressed. This hotel is a 2-star at best, horrible food, horrible staff, and expensive. Fortunately, this hotel's quality and service is not representative of Istanbul. D
262samiar
Family · March 2026
“Disappointing and heartless.”
+I had booked a stay here two months ago for my travel dates in March 2026. Due to the war/conflict my flight overseas was cancelled. Although both my airline ticket and hotel booking was listed as non-refundable, the airline was quick to offer me a refund or credit, keeping these unique circumstances in mind and protecting my safety. The Shining Star hotel however will not budge on their policy which is extremely disappointing. If I cannot travel with my airline to my destination to the dangerous situation (and I have provided them proof of my flight cancellation by the airline), how does the hotel expect me to stay there? Again I’d like to state I’ve been requesting a cancellation politely since a month before my booking dates so they had more than enough time to be accommodating to me and replace my booking with other guests who will actually use the rooms! I had booked 2 rooms for 3 nights since we had quite a large group that was traveling but the hotel made ZERO effort to remedy the situation despite my multiple kind attempts. All that was said in return was to contact my airline for reimbursement (which makes no sense- the airline did credit me back for the flight that had to
Jegor
Czechia · Solo · March 2026
“Overall fine, but some broken of hotel equipment worsen experience”
+Everything was clean, personnel was nice and helpful, modern facilities and rooms. View on Ayasofya is also a great bonus (not for all apartments, but was visible from mine)
−Although overall nice stay and modern facilities, some things were broken (e.g. glass panel on the floor in the lobby, where you see ancient ruins underneath - was not sure if it will not break anytime soon under the person standing/sitting on it in chair during breakfast), glass pots for coffee were all cracked, sink in apartment was modern but wobbly as glue degraded). Breakfasts are almost always the same, although there is something to choose from. Sometimes they add some variety but do not reflect it in the description - e.g. replaces spinach pies with cheese ones while tablet still says “Spinach pie”, which was unfortunate for me as for lactose intolerant person.
Tao
United States · Group of friends · January 2026
“Overall, it provides a nice resting place during our visit of Istanbul.”
+The breakfast variety is great. The location is excellent with all the restaurants and famous old town sites nearby!
−However, the coffee is bland. The bed is too soft for us.
marielle
France · Solo · October 2026
+J’avais réservé une chambre de 22metres carré et il a fallu se battre pour l’obtenir. Les gens qui travaillent pour l’hôtel sont dévoués et attentifs. On est réveillé le matin par la prière de la mosquée juste à côté.
Giuseppe
Italy · Family · June 2026
“Rilassante e suggestiva”
+Buona colazione. Posizione comoda, vicino a siti importanti. con il tram/ bus lì vicino si può andare facilmente in altre parti della città.
Andrea
Italy · Solo · June 2026
+Posizione ottima Camera molto bella
Alena Simandlová
Czechia · Solo · April 2026
+Malý, hezký, klidný hotel. Personal se vsim pomůže. Snídaně dostačující
Bauyrzhan
Kazakhstan · Couple · January 2026
+Все было рядом