Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Jurgen
Japan · Family · March 2026
+Very friendly people. Rice balls is nice extra service. They sent stuff I forgot to my house for free.
−Internet in the rooms is weak
Merrell
United States · Family · March 2026
“Awesome place, awesome hosts!”
+The hosts were so kind and caring. The room was clean and the breakfasts were amazing. Would stay here again!
Jeffrey
Australia · Family · March 2026
“It was fantastic we'd stare here again for sure.”
+We loved our breakfasts and our hosts. Our room was lovely and quiet. The Onsen on location was a real treat. It was very close to the bus stop to get to the ski resort.
foo
Malaysia · Couple · March 2026
“I will come back again”
+Good size room, decently clean, comes with things you need
−In winter times you are sort of woken up at 6am due to the bright light from outside, if there’s an option to keep lights shining in would be better for my sleep.
Michael A
United Kingdom · Couple · March 2026
“Highly recommended authentic Japanese experience.”
+This is a Ryokan, so don’t expect chairs and tables in your room but do expect Tatami mats on the floor, with a futon to sleep on, covered by beautiful bedding. I was rather anxious about a futon on a solid floor but I should not have been. We got seven excellent nights sleep. Decor is basic and there is just a toilet and washbasin in the rooms. If you want a shower you go down to the basement and use the showers in the Japanese hot tub room. Toiletries in there were lovely quality. We had the breakfast every morning, which was excellent. Different every day, but always Japanese and beautifully presented. There was always toast and fruit available as well as Miso soup and steamed rice. We had the evening meal one night and that was also beautifully presented Japanese food and cost £15 per person! Really excellent! The high spot for us however was Mrs Shinazawa herself, a little Japanese lady who spoke little or no English but was simply lovely. Sweets on the shelf in the entrance hall, coffee as soon as we walked in, little extras such as a plate of tempura, rice balls offered every evening, as well as apples or oranges. She was great and we fell in love with her. Compared to other
−Nothing!
Karen
Australia · Couple · March 2026
+Staff were wonderful
−Thicker bed and extra pillows
Karen
Australia · Group of friends · March 2026
“Simple and traditional guesthouse with friendly staff.”
+Fantastic guest house only a short shuttle bus from the Nagasaka Gondola. The facilities are quite basic but comfortable. Breakfasts are delicious and staff are very generous and helpful. In amongst the brilliant chaos of the slopes, Shinazawa was a very beautiful reminder of Japanese traditions.
Gordon
Australia · Couple · March 2026
“Nozawaonsen was like a winter wonderland & Shinazawa onsen was hot”
sam
Australia · Couple · February 2026
“Fantastic”
+Amazing
−Nothing
Dinham
Australia · Solo · February 2026
+Shinazawa has a great location. We stayed in the winter and the ski shuttle bus to the main gondola was only 50m walk to the pick up stop. Also, it is only a 10-15min walk up to the town centre where there are restaurants, bars and cute little shops. The building was warm and very clean and well maintained. Breakfast was exceptionally generous and varied and when we booked dinner it was tasty with a traditional theme. The drying room was good and the ski room had a worktable. We enjoyed the onsen which was a pretty good size. There is also a coin operated washing machine available for use. We always found the owners and staff extremely helpful and courteous. A great stay and would be happy to come back again.
−We found the futons thin and firm but the owners helped us out by placing soft blankets under the sheets.