Sheraton Quito Hotel

Name: Sheraton Quito Hotel
Address: Av. Naciones Unidas, and Av. Republica de El Salvador, Quito, Pichincha, Quito, EC

9.1Excellent121 reviewsSee rooms

Hotel

Av. Naciones Unidas, and Av. Republica de El Salvador, Quito, Pichincha

Facilities at a glance

Free Wi-Fi
Parking
Airport shuttle
Sauna
Breakfast
Concierge

About this place

Luxurious Recreational Amenities Enjoy the health club, spa tub, and sauna for a relaxing stay. The hotel also offers complimentary Wi-Fi, concierge services, and wedding services. Gourmet Dining and Relaxation Indulge in local and international cuisine at Restaurante Cook's or opt for 24-hour room service. Unwind with a drink at the bar/lounge or grab a snack at the coffee shop. Convenient Location and Event Spaces Located in the heart of Quito, near attractions like Quicentro Shopping and Atahualpa Olympic Stadium, the hotel offers a spacious conference center and meeting rooms. Perfect for both leisure and business travelers. To book your luxurious stay at Sheraton Quito Hotel, visit our website or contact us directly.

Choose your room

Pick check-in and check-out to see live room prices.

11 room types

Choose your room
Room type	Guests	Show prices
Superior Room, 1 King Bed (High Floor) King bed	Sleeps 3	Show prices
Room, 2 Double Beds 2 × Double bed	Sleeps 5	Show prices
Superior Room, 2 Double Beds (High Floor) 2 × Double bed	Sleeps 5	Show prices
Club Suite, 1 Bedroom King bed, Sofa bed	Sleeps 4	Show prices
Room, 2 Double Beds, Mobility Accessible (Roll-In Shower) 2 × Double bed	Sleeps 5	Show prices
Room, 1 King Bed King bed	Sleeps 3	Show prices
Club Room, 1 King Bed 32 m²King bed	Sleeps 2	Show prices
Club Room, 2 Double Beds 32 m²2 × Double bed	Sleeps 2	Show prices
Classic Room, 1 King Bed 32 m²King bed	Sleeps 2	Show prices
Executive Suite, 1 Bedroom 48 m²Double bed	Sleeps 2	Show prices
Classic Double Room, 2 Double Beds 32 m²2 × Double bed	Sleeps 2	Show prices

What this place offers

Internet

Free Wi-Fi

Parking

Transport

Airport shuttle

Pool & wellness

Spa
Gym
Sauna

Food & drink

Restaurant
Bar
Breakfast

Services

24-hour front desk
Concierge

Accessibility

Accessible
Elevator

Outdoor

Garden
Terrace

General

Pets allowed

Location

Address
Av. Naciones Unidas, and Av. Republica de El Salvador, Quito, Pichincha, Ecuador
2.2 km from the center of Quito

Questions about this stay

Quick answers from the information this property gives us.

What are the check-in and check-out times?
Check-in from 15:00. Check-out by 12:00.
Is Wi-Fi included?
Yes, this property lists free Wi-Fi.
Is parking available?
Yes, this property lists parking. Check the room offer for any fee.
Can I add breakfast?
Breakfast is available with selected room offers.

Guest reviews

9.1121 reviews

Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 121 reviews.

johnmM7479QH
Group of friends · February 2026
2.0
“Frustrating lack of communication before during and after my stay.”
+It was clean. That is the best thing I can say. I stayed here because it was part of a tour we had booked through Road Scholar. Added two nights before our trip to see more of Quito. This turned me off Sheraton and the entire Bonvoy system. This hotel will not appear on the Bonvoy app and Bonvoy told me they know this and they don't seem to care. Communication with this hotel is impossible. I tried to get in touch with them before I got there and nothing worked. Food was not very good and they were unresponsive to questions while I was there. They checked me out after the first two nights and I could not get into my room. I never got a receipt and (once again) nothing worked to contact them. They even sent me a survey, which I responded to by asking for a receipt. Nothing. It's like the place does not exist. I therefore will never get credit for the points I should have earned. Considering cancelling my Bonvoy card and just staying away from the entire Marriot / Sheraton / Bonvoy system entirely. Frustrating.
bydesea79
Group of friends · October 2025
8.0
“Road Scholar visit”
+The rooms were very good, clean and comfortable. I was not happy with the meals. I was with Road Scholar so we had limited selection for meals. he first night I had the fish and it was over cooked and dry. I find this often and usually ask for it to be medium. The second night I had the filet and it was very tough. i had asked for it medium rare and it was well done. I realize that would probably have been different if It was not part of a mass serving.
Vavilov2015
Group of friends · October 2025
10.0
“Great start to a holiday in Ecuador”
+Stayed as part of an organised tour. It was about an hour from the airport and is situated very close to a luxury shopping centre and about 6 stops on the train to the old town. Rooms are spacious and welcoming, staff are extremely friendly and helpful, breakfast could fill you up for the day and the in house restaurant pretty good too. The bed was comfortable and if it weren't for the altitude headache acclimatisation, I'd have slept very well. The shower is luxurious with plenty of toiletries and thick towels provided. Coffee in the rooms is not great, but you can always go down to the bar and buy one, though it's not cheap. Two bottles of water are provided in the room.
Tammy L
October 2025
10.0
+Would be nice to have a refrigerator or at least access to an ice bucket and ice.
RAUL
September 2025
10.0
+This is my second stay at this hotel, and I am extremely satisfied with their service, the facilities, and the central location. Will definitely return here if visiting Quito again.
Rich
Group of friends · September 2025
10.0
+Nice rooms.
mike
September 2025
10.0
+Great staff, very helpful warm greeting
MBWorldTraveller
Solo · June 2025
10.0
“Wonderful stay as a Bonvoy Platinum elite”
+Had a wonderful stay at the Sheraton Quito as a Bonvoy Platinum elite. The building itself is not that impressive but it's the inside that counts. Location is very good with tons of restaurants at walking distance plus one block away from a shopping mall although a bit far from tourist landmarks so this is something to consider. Room was fine as expected from Sheraton in one of the Club floors with nice comfortable mattress and bedding. Loved the daily bottles of water, in-room coffee/tea maker, and the ability to open the window for fresh air. Wi-fi worked great and the room had several power/USB outlets near the bed. Nice touch to have complimentary water and juice plus banana bread in the hotel lobby. One disappointing thing was that there were no robes/slippers in the room. As Platinum, I was given access to the Sheraton Club lounge on the 10th floor, which was awesome with breakfast 6:30-10 AM and dinner 6-9 PM Monday-Friday; I didn't try the breakfast but tried dinner on two separate occasions, which were both great with beef, pork one day and fish, chicken another day, both days with different appetizers/soup/rice/veggies and delicious desserts. Lounge has limited service on
Connector31635629977
Couple · June 2025
10.0
“We would stay here again.”
+We really enjoyed our stay here. The hotel was very nice, but what really stood out to us was the staff. Very knowledgeable, friendly and helpful. They helped make our vacation special. The hotel is in a nice area. Very safe. A mall is a block away if you need some cool weather cloths. Good restaurants are a short walk or taxi ride away. Samos restaurant was a five minute taxi ride away. That ride cost $2!
Alma
Family · June 2025
10.0
+Very clean. Excellent personal and very helpful.

Good to know

Check-in & check-out
Check-in from 15:00 · check-out until 12:00
Pets
Pets are welcome

Facilities at a glance

About this place

Choose your room

11 room types

Superior Room, 1 King Bed (High Floor)

Room, 2 Double Beds

Superior Room, 2 Double Beds (High Floor)

Club Suite, 1 Bedroom

Room, 2 Double Beds, Mobility Accessible (Roll-In Shower)

Room, 1 King Bed

Club Room, 1 King Bed

Club Room, 2 Double Beds

Classic Room, 1 King Bed

Executive Suite, 1 Bedroom

Classic Double Room, 2 Double Beds

What this place offers

Internet

Parking

Transport

Pool & wellness

Food & drink

Services

Accessibility

Outdoor

General

Location

Address

Questions about this stay

What are the check-in and check-out times?

Is Wi-Fi included?

Is parking available?

Can I add breakfast?

Guest reviews

Good to know

Check-in & check-out

Pets

Guest reviews