Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 114 reviews.
James
Australia · Group of friends · March 2026
“Average”
+Close to free bus, pickup from station
−Bathroom too small, breakfast was small and had to request items to be replenished
Stephanie
New Zealand · Family · February 2026
“Amazing Host!! Great place to stay with kids.”
+Apple was absolutely amazing, she went out of her way to make our family feel comfortable and at home. Apple is full of info with all the resorts around Hakuba. Breakfast was great and was different everyday. The common room was a great place to spend after being on the slopes and chat and meeting new people. Buses are super close to catch to the resorts and even better 7/11 is only 4 places down the road We will miss you apple, You and Mal will have to come to NZ soon. Thanks again for being a super host.
Marnie
Australia · Family · January 2026
“A friendly cosy pension in an excellent location.”
+The location is excellent, a close walk to some excellent restaurants, 7eleven and shuttle bus services- though we had a car for this trip. They have a drying room with washing machine and dryer which was handy. The staff were informative and friendly. They also accommodated extra bedding to help make the beds a bit softer and addressed any noise complaints promptly. Excellent luggage storage for your large bags during your stay. The included breakfast was a nice inclusion. The massage chair in the shared area really helped after a long day on the slopes as well.
−I don’t think I’d visit Hakuba in peak period again as all the negatives were contributed to the sheer number of people sharing the space. It’s dated but cosy. More coat hangers in the room and a better toaster at breakfast time would have been a nice to have.
Keane
Australia · Couple · January 2026
“Amazing staff”
+The service from staff, aswell as the location as close to a bus stop and it’s near a seven eleven which is hard to find in hakuba
−Nothing
leigh
Australia · Family · January 2026
“The Manager Apple is a fantastic hostess. She organised kids shoes left in error to be sent to tokyo”
+Breakfast very hearty Fantastic manager Miss Apple Very family supportive especially with 2 grandkids 5 & 7 Years
Philìp
Australia · Family · January 2026
+Small amd cosy lodge
Poilin
Australia · Group of friends · January 2026
“Lovely place to spend your ski time at Hakuba. Super friendly staff, great location, close to 7-eleven and bus stop.”
+Extremely kind and helpful staff. Apple, the lodge manager, was super helpful in advising on all things - like which resorts to ski at depending on weather, best local onsens and so much more! So close to the 7 eleven and the E2 bus route. Rooms were spacious. We were a family of 2 adults and 4 older teenage kids. Loads of room for everyone. Breakfast every morning was a hit too. We loved everything about it!
−Nothing. It was perfect for our large family.
Ruth
Australia · Family · January 2026
“As our kids would say it was amazing.”
+The host Apple and all the other staff were so nice and helpful. We would like to say a big thanks to them for making our first ski holiday with the kids so worth it. The room was nice and big there were 4 of us in the room and having the bathroom was great. Apple went out of her way to try and accommodate our son who is gluten/ celiac. The kids loved that it was so close to 7/11. It was just a small walk to all the buses we needed. It is such a warm and cozy house. We lived that we got to meet other people on our stay.
−There was nothing we did not like.
Smith
Australia · Group of friends · January 2026
“An okay stay. Was a bit far away from the main village but overall a pleasant experience.”
+It was a nice lodge. Bathrooms were very small for 4 of us.
−We expected to be picked up and dropped off by the lodge however we had to wait 30 minutes whilst we were struggling to get a Taxi before they offered to drop us off. The breakfasts’ in the morning are very minimal.
Benjamin
Canada · Couple · January 2026
“Great Guest house with daily breakfast and close to bus lines”
+We had an amazing stay at Seventh Heaven. The staff was all super helpful and kind, especially Apple with her extensive knowledge of the bus system and local restaurants. There is a great equipment drying room in the basement to make storage and drying out of equipment very easy. The breakfasts were great, with daily changes to keep things interesting. The location is great, with two main bus stops a few hundred metres away that go to Goryu, Hakuba 47, Happo One and Iwatake ski resorts and to major stops to change to other lines for all other areas in the valley. Its about a 15-20 minute walk into Echoland, a main area with lots of restaurants. There are still many other closer restaurants, and most importantly a Seven 11 just down the street. I would return and highly recommend.
−Busses were sometimes a bit late or quite full, earliest bus was around 8am which made first tracks unachievable.