Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 28 reviews.
JESS
United States · Couple · July 2026
“Mountain side bliss”
+Breakfast was homestyle jamaican authentic flavors served with kindness and love.
John
United Kingdom · Solo · June 2026
−The place is somewhat going to seed - the main house was a mess / being used as storage. Everything was getting a bit old and tired.
Donald
United States · Couple · May 2026
“River deck no longer exists, no hot water in room, didnt staff booked masseuse”
+Monique, Marieka, and Hanif were very kind to us, as well as all the other staff supporting them. We did get time to relax and recharge, just not to the extent we wanted. Also, Hanif’s cooking was delicious and we enjoyed all our meals during our stay. The grounds look very pretty, and are well maintained. Our room was clean, and comfortable. They accommodated all of our requests during the stay.
−Most important: the river deck which is an absolute feature of the hotel was gone, sadly destroyed during Hurricane Melissa. This feature was the main reason we booked this hotel - we wanted to be near a pool of water in the mountains laying out in a chair. All of this was gone. While they did put two chairs on the jagged rocks where the deck used to be, you couldn’t lay out in comfort. This needs to be disclosed on the website and during booking. The couples massage we booked was also to be a main feature of our stay. 24 hours before we arrived, they emailed to ask if we could move our appointment up an hour. Sure, not a problem. But on the day of, they texted us 5 minutes before our couples massage to say our massages would be in series, not at the same time. They only had one masseuse on staff that day - who had specifically commuted in solely for us. We walked down to the spa to in our bathrobes to verify, and alas only one masseuse (also they appeared to only have one massage table…). I will say, they apologized, and when we declined massages in series since it meant lost time together, they fully refunded us quickly. The bathroom shower did not have functioning hot water, and
Yutiee
Nepal · Group of friends · May 2026
+Breakfast should have more options and a nice menu which I didn’t see.There was limited staff and had to wait for the chef in the morning for coffee and breakfast as well which i didn’t like.The only thing i liked the most was the river.
−The resort was nice but there was only one guest and there wasn’t alot for dinner.Was expecting a nice hospitality but reality was different.They said that they only opened the resort for us since it was under renovation but could have told us before if they were going through renovation.
Katherine
Peru · Solo · April 2026
+We like the bed and the gardens!
−There wasn't any hot water in the shower We didn't have many options on the menu for dinner, but what they offered was good!
Josje
Netherlands · Solo · April 2026
“The staff is so kind, thoughtful and helpful. The food is amazing. The nature is beautiful, the house I stayed at was be”
+The property feels like a dream. It’s surreal how beautiful everything and the nature and the views are.
−I loved everything.
Aaron
United States · Solo · January 2026
“Blissful”
+Staff were amazing- facilities fantastic, location incredible
Shania
United Kingdom · Group of friends · January 2026
“Thank you for hosting us. We had an amazing time and will definitely be planning to return 🙂”
+My family and I had a beautiful stay at Serendipity. The grounds are stunning, the rooms are comfortable and clean and the food was delicious. Jason, D’janae and chef Denise were all very accommodating and we had a great time chatting and getting to know them. I will definitely be returning.
−N/A
Paul
Cayman Islands · Couple · January 2026
“Nearly there”
+Serendipity was fantastic for the following reasons: Scenery and views were outstanding. The grounds were impeccably kept. The bed was so comfy and we had 3 nights of truly amazing sleep. Fresh towels and laundry service was perfect. The staff were great and extremely accommodating We received a new year brunch which was made up of delicious Jamaican food. We really appreciated that. The lunch and evening food was good, but expensive.
−The reasons why Serendipity just didn't hit the mark was because of attention to detail. On booking.com, it is advertised as 4 star/genius, but when you went you realised that the room we were staying in looked tired...needed tlc. A touch of paint, and a realistic view of what is online considering the price point. The public toilets soapwah dispenser was broken, 2hr wait for dinner, I had to ask to get a beer a few times and perhaps things which are exprcted in 4* are lacking. Serendipity could be amazing, it's just slightly not quite there.
au5tink
Switzerland · Couple · January 2026
“Enjoyed our stay despite a few quirks”
+Very peaceful environment, every single staff member was great, spa service was excellent, dinner was also great. The room rate itself was good value for price. Rooms and bed were very comfortable. Lots of positives overall, the "cons" below look like a much longer list only because they need more context to explain them.
−A few quirks with how the various room amenities were listed in booking.com. For example, things like slippers, robes, wardrobe, coffee and tea maker, mosquito nets were listed for the room we booked but not the room we ended up with. The office manager did her best to accommodate, but would suggest the property review the information they are listing to be more accurate. Also, the hotel lists free onsite parking no reservation required as an amenity, but the property only has two onsite places and had us park off property up the road. The dinners were great but extremely expensive (menu is listed on their website). Lunch was not so great (pizza, sandwich, salad) and also quite expensive. We had much higher hopes for the coffee being in the blue mountains but it was not properly prepared (I've lived in the blue mountains in the past and have a good sense of this). It also was not served both breakfasts. Spa service was excellent but the "complimentary wine" was very very low quality which didn't really match the price point.