Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 69 reviews.
malcolm
United Kingdom · Family · May 2026
“Perfect location to get best value from a Hakone Pass...and stay in unique comfort”
+Everything about this property was, frankly, perfect. Reached from Odawara Station on a 40-min bus journey but, then, on bus routes to easily explore the whole region....head to Gora Station to start with ropeways, cable cars, boats and buses...and maybe a view of Fuji. Warm welcome from staff. We were 4 of total 6 in-house guests on first night and had 4 staff looking after us. Included dinner and breakfasts were absolutely delicious. Rooms 101 & 102 were spacious with private hot spring bath...public onsen was superb.
−Everything was perfect
Mid Century Traveller
Australia · Couple · April 2026
“Japanese Onsen experience”
+We felt immediately at home and most welcome. The staff helped us understand the etiquette of staying in a Japanese Ryokan. The rooms were spacious, comfortable and had a lovely garden view.. The onsen was well appointed with lovely bathing products and facilities. Everything was spotlessly clean and well maintained. The breakfast was a traditional Japanese style and was delicious. The evening meals were fresh, beautifully presented and service was excellent. We had the most restful and enjoyable stay. A real highlight of Japan.
−Nothing
Ronnie
United States · Couple · April 2026
“I would stay here again.”
+Lovely little Ryokan. Food was fantastic! staff was wonderful!
−I would have liked more than a single very hot onsen (bath). My wife--shy--would have liked a room with a hot bath, but unfortunately they were sold out.
Ashley
United States · Couple · January 2026
+The room was absolutely amazing, especially as the room came with a private onsen which was gorgeous and very convenient especially if you have tattoos. The room was spacious and had a lovely view of the outdoor courtyard. The breakfast and dinner that were included in our stay was delicious and the staff were so accommodating. If you're looking to get away, this is a great location to do just that. There's a bus stop approximately 10 minutes away that makes going from one area to the next very straightforward.
−The location of the hotel is further away from some of the major shopping areas of Hakone and in a more residential part of the city. However, its a beautiful area with lovely views all around, small shops, and restaurants. If you're looking to stay close to Hakone train station you may want to for hotels in that area but overall transportation is very convenient and allows you to travel around rather easily.
kou
United States · Group of friends · November 2025
“private springs in large room”
+lovely stay and very kind staff. we had a special room that came with private bathing springs. It was very comfortable and we would stay here again.
−A little out of the way, tucked high up the mountain and surrounding local neighborhood.
karin
Israel · Group of friends · November 2025
+The stuff was super friendly and patient, explaining everything at checkout and during the stay. They have instructions for everything in english. The food was delicious(for people who're into japanese traditional food). Very intimate feeling since they don't have lots of rooms.
−Be aware shower is public(separated for men and women), no shower nor bath in the room.
Miho
Japan · Couple · April 2026
“コスパから見ると、満足なホテルでした。”
+食事が美味しかった。 スタッフが親切丁寧だった。
−ベッドが窓側にあり、寒かった。
Samuel
Switzerland · Couple · April 2026
“Sehr schönes kleines Ryokan mit hervorragender Küche.”
+Ein sehr schönes kleines Ryokan mit freundlichem und aufmerksamem Personal. Das inbegriffene Frühstück und Abendessen umfasste klassische japanische Speisen und schmeckte durch die frischen Zutaten und das viele Gemüse hervorragend. Wenn man mit dem Auto unterwegs ist, ist die Lage zudem sehr gut.
−Der einzige kleine Minuspunkt ist vielleicht das Onsen, das eher zweckmässig eingerichtet ist.
Davide Modesto
Italy · Solo · April 2026
“MAGICO”
+Struttura che ha soddisfatto abbondantemente le nostre aspettative. Camera spaziosa, luminosa e con vista su tanta verde, così come l"onsen privato. Cena a base di carne deliziosa. Colazione altrettanto buona ma molto differente dagli standard europei. Non è una critica ma una semplice constatazione. L'ho trovata comunque molto buona. Personale gentile e disponibile. 10/10
−Nulla. Ci ritornerei a occhi chiusi.
Myunghee
South Korea · Family · February 2026
+저녁식사, 아침식사의 질이 아주 좋았고 부모님들 또한 매우 만족하였습니다. 주변의 숙소에서 1박2일을 경험했었는데 오히려 이번 호텔이 너무 좋았음을 알았습니다. 직원들 또한 너무 친절해서 고마울 정도였습니다. 식당에서 마시는 캐나다 진저에일과 매실주를 섞어서 먹는 맛은 아주 일품이었습니다. 아침에도 캐나다 진저에일을 마시며 맛있는 아침식사를 먹었습니다. 방도 깨끗하고, 침구도 깨끗하였으며, 쇼파가 있어서 가족들과 모여서 담소도 나누는 정말 좋은 시간을 가지게 되었습니다. 이번 일본여행에서 제일 만족한 곳이 하코네 바로 이 호텔입니다.
−private 온천이 있을거라 생각했는데, 대중목욕탕만 있어서 약간은 실망하였습니다. 하지만, 대중목욕탕의 온천물이 너무 좋아서 피부가 호강하는 날이었습니다.