Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Tammy
United States · Couple · October 2026
“Loved it and would go again.”
+The view was amazing!! Staff checked in often.
−The electricity randomly turning off and on.
claracE3411HI
Family · July 2026
“Horrible experience before I even 😪 was able to make the trip”
+Actually, we planned a trip. Due to medical reasons I could not walk and have to have total knee replacement surgery , we had to cancel. This trip was on our bucket list. Very sad i had to cancel because my injury got worse.. We wanted to be able to walk and sight see. First I called the hotel I spoke to Ms Linda (very short but polite conversation) I stated I needed to cancel 😞 due to my injury.. She said no problem you are within the cancellation period for a FULL REFUND. but I needed to cancel through Expedia the third party. I said thank you so much call ended. So I called Expedia...spoke with a impatient , distespectful David, after a HOUR and 1/2 of a unnecessarily long call. First I said you know what instead of canceling let's move the dates to October after my surgery, and change my flights..That conversation is for Expedia review. He told me my flight would increase to $200ish more.. i said ok.then 2 mins later it increased. to approximately $400ish more.. I said why?. and then the hotel reservation would increase by about $2000.00, for same room. I stated just cancel i will redo reservation later he then stated if I cancel my reservation i would have to pay $960ish for
430joannp
Family · July 2026
“Best Stay on St. Thomas!”
+Our family just returned from our stay at Secret Harbour and I can not say enough great things about this resort. First of all, the beach is beautiful and the snorkeling fantastic! The water is very calm and clear, and perfect for children of all ages. One very important note..there isn't any Sargassum at Secret Harbour! Every other beach resort which we visited had Sargassum piling up on the beach, which emits foul odors once it begins breaking down. Check in was quick, our condo was clean and well equipped, and the staff were very nice and helpful. We look forward to returning!
debrasR3831CW
Couple · July 2026
“Rest and Relaxation at The Sugar Mill”
+We had a wonderful stay at the Sugar Mill Hotel!! Our room was beautiful, CLEAN and well appointed, with a spectacular view. Laura, who took care of our room was a delight, and kept us stocked with coffee, beer, wine, and the room sparkled every time we came back! The bed was super comfortable! We can not say enough about the delicious meals we enjoyed at both Tramonti and the Sugar Mill Restaurant. Service was INCREDIBLE! Thank you to Jeanea, Jean, Marilyn and Shantal for taking such good care of us for 7 days! I had two treatments at the spa. A massage and a scrub. I cannot say enough about Marjorie and her sweet spa services. She is not only a delight, but a lovely person. During our stay, the staff and family/ friends of the owners Dennis and Mary celebrated Dennis' birthday. Andrea knew that my husband and I were at the Sugar Mill to get some rest from our hectic life and was concerned that the party would be too loud for us (it was not) however, Andrea made arrangements for us to stay in another room for the night, if we wanted to get away from the dance party. Her true concern for our happiness was very apparent and appreciative. By the way, we were also invited to join the
Cyril
United States · Couple · July 2026
“Nice beach, horrible hotel reception and beach towel staff.”
+Nice beach
−Rude staff, disorganized dive shop, rude towel guy. Do not recommend
Cyril
United States · Couple · July 2026
“Over rated, overpriced and completely awful front desk staff.”
+Nice beach, solid beach bar
−The rooms are dated for the price, the staff aside a few people trying to hold it together were rude, difficult and disrespectful. For a pool key mix up I was called stupid and and idiotic for misplacing a pool plastic card multiple times. (Trevor)
Karey
United States · Group of friends · July 2026
“Secluded beach, wonderful, clean resort, wonderful staff close to red Hook”
+Right on the most beautiful beach with a restaurant right there and I really cool bar on the property
−Nothing
V5693GClauran
Family · July 2026
“Bad last impression”
+Overall the experience was pleasant. The rooms were clean and spacious and the views, beach, and snorkeling were outstanding. However, while most of the staff were friendly, some could not be bothered and were very dismissive - or even outright rude. In particular, on the last day of our stay the staff could NOT be rid of us fast enough. Knocking on our doors an hour before check-out asking when we were leaving, and then several times after that even after we told them it would be closer to the check-out time. If you want guests out earlier, then make your check-out time earlier. Left a bad impression at the end of our stay unfortunately.
Crazycatlady923
Couple · July 2026
“Amazing beach”
+Beach was amazing. So if you’re coming for a feast beach this is it. Shallow water with tons of wildlife. Snorkel off the shore. Sting rays. Fish. Perfect really. It’s a secluded bay so there really wasn’t much sargassum. Room was really big ! Bathroom was huge. All tile so nice and cool. We also had a handicapped accessible room and they let us park right in front of the door which really helped us a lot. It was a little bit of an incline up and down the ADA ramps but not too bad. Might be harder if you actually had a manual chair. The restaurant was decent. Overpriced but of course. Maybe some more gluten free options would be nice. The only two things I could see Improve would be some servers from the bar for drinks and some way to keep guests only on one side or at least enforce the no smoking. The cruise ship passengers were annoying and always smoked. If they had to stay on one side that would be better but idk if they can enforce that. At least enforce the no smoking. Lastly the lady who checked us in was terrible and rude. She seemed offended by our presence. No idea why you’d hire someone like that as a front desk person. Also there was no ice. I mean is this Europe ??? Ho
Wanderer588223
Couple · July 2026
“Great location and beach, but serious security concerns”
+We stayed at the Secret Harbour Beach Resort in St. Thomas and the location was fantastic , beautiful views, easy access to a wonderful beach, and the property itself is stunning. Most of the staff were friendly and helpful. Unfortunately, we experienced significant security issues that ruined our peace of mind. The sliding balcony door in our room never locked despite multiple requests to maintenance, which went unaddressed. Even more concerning, someone accessed our hotel safe and stole over $100 in cash from my wallet while the rest of the contents were left untouched. When we reported the theft, security responded in an aggressive and dismissive manner, and management never followed up despite promising to investigate (including checking the safe’s access logs). While the property has strong potential, the lack of follow-through on basic security and poor handling of our complaint means I cannot recommend this hotel and would not stay here again.