Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 166 reviews.
EliseH855
Couple · May 2026
“Newly remodeled hotel, well located, with a few issues”
+There are a lot of advantages to this hotel. It is only a 2-3 minute walk from the train station (although “transfer” on their electric vehicle from the train station is included in the room price). The train station is “right in town,” which means all the shops and restaurants were also very, very close to the hotel. Additionally, the hotel was recently renovated; both the public spaces. (lobby, restaurants, bar, gym), are very stylish and current. We had a Junior Suite and requested a full view of the Matterhorn. Very happy with our room 641. Lovely balcony with view of Matterhorn. Minuses: whomever designed the remodel did not consult a “lighting” professional. The public spaces (stairwell to the elevators and the stairwells themselves), are very dimly lit. I’m 65 with 20-20 vision and it’s dark! Same with the room (we had a Junior Suite)…the lighting was inadequate. In order to “see clearly” in the living room and bedroom area you need to turn on the 1-floor lamp adjacent to the sofa. Also, the air conditioning controls are limited and they may need calibration. While there is a thermostat control in the room, the minimum temperature allowed is 20-degrees C (68-degrees F). We v
SajidWanderlust
Couple · April 2026
“Amazing stay in Zermatt”
+Schweizerhoff is very convenient for skiing. Gornergrat railway is 5 minutes walk and Sunnega and Matterhorn glacier express are a quick taxi ride away (I am not a fan of walking in ski boots!). Absolutely wonderful service. Great breakfast (thank you Laura) and restaurant. Ski lockers with boot heaters are a nice touch. Will stay again as soon as we can!
“The location and quality of this hotel is superb!”
+We stayed for 5 days. Initially we looked for another place and got finally to this one which was the best we could do. The location is one step away from the three starting points.
634ashleab
Family · March 2026
“Wonderful Stay!”
+Our family of four recently completed our third stay at this wonderful hotel, and once again, it exceeded all of our expectations. Returning here year after year has truly become a tradition for us, and each visit somehow feels even more special than the last. What sets this hotel apart is the incredible staff, who consistently go above and beyond to make our stay comfortable and stress-free. This year, in particular, we experienced unexpected travel disruptions due to a delayed flight, and the team handled the situation with genuine care and professionalism. We would especially like to recognize Zoe at the front desk. She went out of her way to assist us with adjusting our travel plans, ensuring everything was clearly communicated and organized. Her kindness and willingness to translate everything into Italian for us made a potentially stressful situation feel seamless and manageable. Her dedication truly made a lasting impression on our family. The hotel continues to provide a warm, welcoming environment that makes traveling with children easy and enjoyable. It’s rare to find a place that combines comfort, consistency, and such personalized service. We are already looking forward
“No notes - faultless”
+Superb location, service, food and decor. A very cool contemporary hotel where you feel special and valued.
U2880BQkarenh
Family · March 2026
“Great location & amenities!”
+Amazing rooms - and a wonderful location! Great place to relax at the end of a long day! Especially with the spa & indoor pool.
pruec2026
Couple · January 2026
“Great experience”
+Location was fabulous, ambience was great and staff were amazing, super friendly and very helpful. The restaurant had a great DJ, lovely food and the design was superb. The only small negative was the location of the couch in the Attic suite. The TV was on a wall behind the couch so it was impossible to sit on the couch to watch TV. It also wasn’t overly comfortable with no cushions etc. But just a minor negative with all the positives well and truely out weighing this. We would definitely stay again.
Fearless09594597042
Couple · January 2026
“Amazing Hotel”
+The service, the ambience, the food, the rooms; one of our favorite places in all of our two week visit to Switzerland. The staff is amazing, special note to Dominik who persevered in retrieving my lost wallet which was waiting for me when I returned home to California. We couldn’t have chosen a better place to stay in Zermatt.
“Beautiful Hotel and Service”
+We had an exceptional stay at Hotel Schweizerhof Zermatt. The room views were absolutely stunning, overlooking the snowy mountains and a beautiful ice-skating rink, truly magical, especially in winter. The restaurants were outstanding, and the general areas, décor, and furnishings throughout the hotel were elegant, warm, and impeccably maintained. Every space felt thoughtfully designed and welcoming. The service was exceptional from start to finish, but a very special touch was the surprise personal birthday card and balloons left in my son’s room to celebrate his 16th birthday. It was such a thoughtful gesture and made our stay even more memorable. We couldn’t have asked for a better experience and would highly recommend this hotel to anyone visiting Zermatt.
“Family ski trip over christmas”
+Hotel is luxuriously kitted out and in good location, but the traditional Swiss hospitality is lacking. Staff are clueless and borderline rude. The only comfortable place to sit and relax in the lobby is the cigar smoking room. Will not recommend unless you like being surrounded by yellow fume or having to squeeze between table or dining guests to your poorly lit room.