Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 50 reviews.
+Near to the airport. Easy transportation. Clean room.
FriscaS
Group of friends · June 2019
+Coco is located at main road. Easy to find the hotel Friendly staff. Breakfast is good , worth for stay.
+Good over all compired with 2 star hotel, reasnobl services and aminities with the cost of hotel. Thanks
Verified traveler
January 2019
+I chose Coco De Heaven on Jan 17 & 18, There is CCTV & Parking available inside the fence. On 18 Jan after 10 am, I came back to hotel after breakfast, I left my phone on my moped's pocket for less than 30 seconds. I came back to pick it up in less than a minute. My cell phone was stolen. I requested front desk for CCTV coverage and I was told CCTV is not working. I went through my room and requested room service, I never received room service. Staff regularly relocate the bikes and mopeds to make more parking space. There was no public present in the parking lot when I came. Ninja 250 belonging to staff who was going home was parked beside my moped. Person who took my cell phone removed the SIM Card & as result I could not locate. Police mentioned since there was no CCTV working, which is rare for a good hotel, It would be hard to locate the phone. I requested to talk to manager, but supervisor states he is on vacation. There was no responsibility and no search conducted. I offered a large reward to staff if they can provide my cell phone. I believe the individual who has my cell phone knew who I was and works within the premise. As a traveller, I would reccommend to be careful at
Verified traveler
January 2019
+I chose Coco De Heaven on Jan 17 & 18, because rooms & swimming pool are clean. There is CCTV & Parking available inside the fence. On 18 Jan after 10 am, I came back to hotel after breakfast, I left my phone on my moped's pocket for less than 30 seconds. I came back to pick it up in less than a minute. My cell phone was stolen. I requested front desk for CCTV coverage and I was told CCTV is not working. I went through my room and requested room service, I never received room service. Staff regularly relocate the bikes and mopeds to make more parking space. There was no public present in the parking lot when I came. Ninja 250 belonging to staff who was going home was parked beside my moped. Person who took my cell phone removed the SIM Card & as result I could not locate. Police mentioned since there was no CCTV working, which is rare for a good hotel, It would be hard to locate the phone. I requested to talk to manager, but supervisor states he is on vacation. There was no responsibility and no search conducted. I offered a large reward to staff if they can provide my cell phone. I believe the individual who has my cell phone knew who I was and works within the premise. As a trave
“Satisfied a little bit”
+I stayed there for 3 nights. When I arrived, it was quicked check-in, the guy at the reception was nice and accommodating. The housekeeping are not friendly and approachable. But the lady who took the guy at the reception was very nice. She taught me to download GoJek apps so that I can book car, and when the driver sent me messages in their language, the lady help me to reply. The location was far from everything like the malls, food chains, etc. They have free breakfast but only 1 menu everyday and they don't have free coffee and milk at the room, they only provide sugar and tea and they don't have free shampoo and soap inside the bathroom. They have nice swimming pool. The only thing I don't like much was the guests are smoking at the lobby and the smoke gives me cough.
+Animal poo on floor. Animals i n room. A/c did not work No hot water
Verified traveler
October 2018
“Cheap Hotel close to airport”
+You get what you pay for...although staff were helpful. We were only here a few hours waiting for flight home. Budget room, no soap, no toilet paper, stained towels, poor AC, no window, tiny room, no cable TV (indonesian only), noisy street and no restaurants nearby. The pool was nice and clean and is close to the airport.
“Not happy at all with the hotel”
+It totally different then what I expected from rating and reviews about it. Did not provide a vegetarian option for breakfast had to buy outside all the time. Service was disappointing. Room was terrible specially bathroom. Shower head was broken, shower curtain was disgusting.
Verified traveler
August 2018
+Shower broken and cold Room tiny Staff disorganised