Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 23 reviews.
Samar55555555
Côte d’Ivoire · Couple · June 2024
“DONT EVER TRY”
+VERY BAD SERVICE AND TOTALLY UNPROFESSIONAL STAFF FOOD IS TERRIBLE UNCOMFORMTABLE PLACE DIRTY ROOMS WE ORDERED BREAKFAST NO MILK WITH COFFEE COLD EGGS NO ONE LISTEN TO OUR COMPLAINTS I DONT KNOW THAT THE PLACE LOOKS TO OLD AND OVER USED LACK OF TRAINING
825agneso
Family · September 2023
“Great improvement from last visit of 2021”
+The beautiful place has done a 360 turnaround with its customer service. The staff were warm and pleasant, went above and beyond to make my stay very memorable, the food was delicious and the amenities were very satisfactory. The room was clean and with much improved maintenance from my last stay. Will be returning to the same hotel anytime I touch down in Abuja. Highly recommended
chijiokeo307
Nigeria · Group of friends · December 2022
“Like an elderly gentleman”
+Had the pleasure of visiting this hotel for a reunion with friends. First off, the parking space is huge and can accommodate as many cars as guests(slight exaggeration). I think accessibility to the place is easy using google map. Security is also available. For facilities, the hotel has enough. It has 3 halls for occasions, a lounge that is tastefully furnished, a gym, swimming pool with outside bar and Wi-Fi is available. The rooms are tastefully decorated though becoming worse for wear. The staff is friendly and very helpful. Shout out to Michael the manager. Their restaurant also belts out both local and continental dishes. In all, a good place to stay in abuja
MRSlowLoris
Kenya · Business trip · July 2022
“Bad service, Bad food, Bad internet”
+Avoid this hotel. The hotel has terrible service and the food is bad, both breakfast and dinner. You want eggs for breakfast, pay extra, you want milk, sorry only powder. Hotel rooms have phones but they dont work, internet is mostly not working or slow. The hotel is 8 years old yet feels old and poorly maintained. I would not stay again
ovou2021
Business trip · December 2021
“The most disappointing experience, "avoid if you can”
+Rooms are dirty, hot water is a luxury there, and water in general a scarce commodity. After booking and paying in advance, my guests were turned back at night, their rooms reallocated. Horrible meals
olufunsoo2020
Australia · March 2020
“Holiday”
+yeah..... sandralia hotel, is one of the hotels that I have been longing to spend my holiday, and I thank God I made it to the place, surely I enjoy my stay in the hotel, I like the kind of music been a play on the walkway, their gym nice and their pool is big enough for anyone to swim.
MichelleStac
Business trip · December 2019
“Don’t bother”
+No Hot water, Ac not functioning optimally, the curtains look so old, no bathroom floor towel available, breakfast not tasty or diverse. The rooms are below standard for such a big place! I will not be back!
Verified traveler
November 2019
+The air conditioning wasn't working and the maintenance kept insisting it was ok. WIFI was epilept Service was very slow but staff were quite pleasant.
sf2126
Business trip · June 2019
“To be avoided”
+Despite the first positive impression of an interesting Rococo-style hotel with spacious rooms, my advise is to avoid the place. On the first night, during an electrical outage, the generator stopped working for two hours, making it impossible to stay in the rooms because of the unbearable heat. Internet worked two days out of six. I did not have hot water for two days, and one day there was no water pressure making it almost impossible to shower. The restaurant food was excessively expensive. Service was poor (staff seemed nice, just not trained/unable to manage the situation). The place needs serious maintenance. I did not give one star only because the manager made a few efforts to fix some problems and offer compensation after insisting for days.
introvertedh
Business trip · May 2019
“Appalling Service”
+By far one of the worst hotels I've had to stay in and have an event in. The hotel has been managed poorly. The hotel staff are rude and actually smell. The elevator is basically a death trap. The guests we logged had to take cold showers during the rainy season and there was no apology issued. The food was manageable but it could be better. During our meeting, we kept being interrupted by the group in the hall beside us that was having a midday religious session and upon our request for them to please reduce their voices, we were called Demons. Even after speaking to hotel management, nothing was done.