Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Lord
United States · Solo · October 2026
+Everything was working and fairly clean good location
−The couches need to be vacuumed out a lot of old food and cracks
Raffaele
France · Family · October 2026
+Great location, 10 minute walk from Shibuya crossing but down a quiet street. Clean and comfortable. Good value for money. Would definitely recommend staying here.
−It was a little complicated to get into the building. It took us 10 minutes to understand the instructions and get in.
Yee
Canada · Solo · August 2026
+Location, accommodation, amenities, price
−Not enough towels
Michael
United States · Solo · July 2026
“Overall quite good, but first impressions are important.”
+The location was very wonderful. Spacious for the price. Clean bathroom, shower, bedding, etc. Everything inside the unit functioned well.
−Two notable complaints: 1) the listing/photos should inform a prospective guest that this unit is directly above a bar that plays loud music quite late. 2) The check-in process was NOT smooth. Our phone had limited signal, so we struggled with uploading ID and completing the check-in online. We messaged and thankfully got a response… But the whole time, we were locked out of the front door of the building, in the hot heat, and in a cloud of cigarette smoke from the bar patrons. Frustrating. The message contained a link to a very large PDF file with the information we needed to access the unit. Because the street in front of the unit is surrounded by tall buildings, we didn’t have signal to download the PDF. The message itself should have contained the info we needed. Took a long time suffering in the heat, but we eventually gave up and messaged for the info that they should have provided in the first place.
Philip
United States · Family · July 2026
“Excellent location, support from staff might be hit or miss. This is not a hotel but more like AirBn”
+Location was fantastic. Very central and close to the Shibuya station yet the property was in a quiet alley and we were not disturbed during the night. The washer was modern and the shower/tub room was clean and functional.
−I contaced the staff using Line and Whataspp and they were only responsive on Whatsapp for 1 day when I reported the clothes dryer wasn't working properly. Successive minor requests like more bath towels were ignored.
Christopher
United Kingdom · Group of friends · June 2026
“Awful”
+Location was good
−This is not a hotel The procedure to get into the unstaffed building is a nightmare and the communication is beyond bad. Stupid rules written everywhere Dirty, unsafe lift and stair access The only response you will get is a rude one and booking.com did not back us up. I’ve read similar complaints about this place now The advertised price is then subject to a “tax and service charge” The whole set up is a scam Avoid completely After using booking.com at least 3/4 times a year for many many years this whole experience has now put me off and I will use any other service
Rie
Japan · Family · November 2026
“良かった”
+代々木公園から近い
−水回りがあまり綺麗ではなかった
Zohair
France · Group of friends · October 2026
“Établissement de mauvaise foie”
−Très mauvaise expérience. Le logement était très sale, le verrou de la salle de bain était cassé et le code d’accès ne fonctionnait pas. Une seule clé nous a été fournie pour 5 personnes. Le logement était annoncé pour 5 adultes, mais les lits de 120 cm étaient considérés comme des lits 2 places, alors qu’il était impossible d’y dormir à deux. Deux personnes ont donc dû réserver un autre hôtel à leurs frais. Malgré nos nombreuses demandes, aucune solution ni aucun geste n’a été proposé. Très décevant.
Ferran
Spain · Solo · August 2026
“Mejorarlo urgentemente”
+Lo grande que es
−La limpieza. Mucha suciedad, los extractores del baño saturados de suciedad junto los marcos de las puertas y las lamparas,la ventana de la ducha estava negra de suciedad incrustada Los utensilios de cocina necesitan una renovación y faltan cosas para llegar a un mínimo que esperas de un apartamento. Pd: la sarten hay que tirarla comes más teflón que comida cuando cocinas.
Javier
Spain · Solo · August 2026
+El apartamento es completo, amplio y muy céntrico, perfecta ubicación. .