Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 136 reviews.
Saed
Kuwait · Family · October 2026
“Great stay!”
+Location and the staff
−Helpful stuff, thanks for Rezo!
Lee Koon
Singapore · Solo · October 2026
−I stayed in Room 14 from 26-27 Sep and did not stay for the night of 27-28 Sep because it was impossible to get proper rest. The room was on Level 1, right by the street, with virtually no soundproofing. I could hear people talking outside, cars and motorcycles revving their engines late into the night, and the neighbouring guests room 131 repeatedly opening and slamming the door. I approached reception multiple times to complain about the noise and informed the staff that I would not be staying for the following night as it was impossible to rest. The property verbally agreed to refund the unused night. However, it has since denied that I made any noise complaints and refused to honour the verbal refund agreement. I urge the property to review its own CCTV footage, if available, which may help corroborate my account of the repeated interactions with reception. I would not recommend this property, especially to anyone who values a quiet room and a good night's sleep.
Serhii
Netherlands · Family · October 2026
+A Great Hotel in an Excellent Location! The hotel’s biggest advantage is its fantastic location. The cable car leading up to the park is just steps away, as are the main street, plenty of excellent restaurants and bars, and a metro station. The Old Town is also within walking distance, making it an ideal base for exploring Tbilisi. The staff deserve special praise: everyone was incredibly friendly, welcoming, and attentive. They responded to any requests exceptionally quickly, making our stay comfortable and enjoyable. The hotel is a little dated and has a few minor imperfections, but the rooms have everything you need for a comfortable stay. Housekeeping was excellent, and the rooms were always spotlessly clean. Breakfast was simple, without a huge variety of options, but everything was tasty and perfectly adequate to start the day. The only minor downside was that the beds and mattresses were a little worn and could use an upgrade. However, this did not spoil our overall experience. Overall, we were very happy with our stay! This is a great choice for anyone who values a convenient location, cleanliness, and genuinely welcoming staff. We would happily consider staying here again
ÖZGÜR GÜÇLÜ
Montenegro · Solo · October 2026
+The hotel’s location is excellent, close to Rustaveli Street, the metro station, and other convenient places. The breakfast is adequate, but the room furniture is old and the cleanliness is average. One major downside is the housekeeping staff. They start vacuuming around 8:00 a.m. and talk loudly, making it difficult to sleep in. The hotel also provides a welcome gift, a bottle of wine, which is a nice gesture. Unfortunately, I had a disappointing experience at the end of my stay. I had bought a small, inexpensive but beautiful traditional souvenir from Tbilisi. It was in my suitcase, which I had left open in the room, but when I checked my luggage, the souvenir was missing. I am not accusing anyone, but the situation was disappointing. I contacted the hotel at the end of my trip, and they told me they would investigate and get back to me. However, I never received any further communication from them. Overall, the location is a strong advantage, but the hotel needs to improve its room maintenance, housekeeping practices, and customer service.
Lizzie
United Arab Emirates · Solo · August 2026
+They went out of their way to make our children comfortable, made extra fancy pancakes. The room was cleaned everyday, they were really accommodating.
ALLA
France · Couple · October 2026
“Chambre au calme en plein centre ville.”
+L' hôtel est bien situé, dans une impasse très calme mais à 2 pas d' une grande avenue avec des magasins et des restaurants.( L' avenue est actuellement en travaux.) Le métro est également à 2 min à pied, mais nous ne l' avons pas beaucoup utilisé, car le taxi est très pratique et très accessible. Le personnel est très gentil et serviable. La chambre est fonctionnelle et confortable, avec un petit frigo, un placard de rangement assez grand pour mettre nos affaires (nous sommes restés une semaine dans cet hôtel). Le lit est confortable et les serviettes et produits de toilette sont fournis en quantité suffisante. La salle du petit déjeuner donne sur une petite cour intérieure on peut prendre le petit déjeuner dehors quand le temps le permet. Je recommande.
−Mon fils (15 ans) aurait aimé avoir plus de pâtisseries ou de brioches sucrées pour le petit déjeuner. Il y a beaucoup de salé au petit déjeuner ( chaud et froid ) mais on n'a pas trop l'habitude.
אלה
Israel · Family · October 2026
+מיקום המלון נוח,קרוב למטרו,תחנה אחת מכיכר החירות. הצוות מסביר פנים. בעיקר תודות לליקה שהכינה ארוחות בוקר טעימות ומזינות. התייחסה באופן אישי לכולם. נהנינו בעיקר מהיחס שלה אלינו.
−המלון צריך רענון. הדוש במקלחת ישן ולא זורם טוב. המזרון בחלק מהחדרים היה טוב ובחדר שלנו הספציפי היה ממש לא נוח. בהחלט צריך רענון. באחד החדרים שלנו היו מים ממש יוצאים מחוץ למקלחון.
Illia
Ukraine · Couple · September 2026
“FINANCIAL FRAUD AND SCAM! FILTHY INFESTED ROOM! DO NOT BOOK!”
−This property is a complete financial scam. Upon arrival, the staff aggressively lied to me multiple times, claiming that their card terminal via Booking.com was disabled and demanding that I pay on-site in cash or via a physical card. Before paying, I went to inspect the room, and it was absolutely horrific. It did not match the photos at all: the room was extremely filthy, covered in thick layers of dust, and completely infested with spiders and heavy cobwebs. It was a severe health hazard. I refused to check in due to the unsanitary conditions and left immediately. However, as soon as I left, the hotel fraudulently used my credit card details from the Extranet to process an unauthorized charge behind my back. The original contract price on Booking was 1,199.64 GEL, but they dishonestly overcharged my card for 1,999.64 GEL, stealing an extra 800 GEL without any justification! They then falsely marked my reservation as a "no-show" to steal my money and avoid paying commission to Booking.com. This place is run by aggressive fraudsters. I have already filed a formal fraud dispute with my bank. Booking.com must ban this property immediately!
Bénédicte
Belgium · Solo · September 2026
+Le personnel, la propreté. Bon petit déjeuner varié avec une agréable petite cours pour y déjeuner.
Karen
France · Solo · September 2026
+Propre Vraiment très bien situé et dans une rue calme