Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 32 reviews.
+Upon arrival I introduced myself and she commented’you booked through Expedia’, she then looked at my husband and said ‘and who are you? I felt she was looking down on him. We felt very insulted. The breakfast was at a cost as we booked with Expedia. The hostess was offering wine to other guests but didn’t offer it to us until I asked if it was for all guests. When we arrived we were not allowed in unless we took off our shoes, if you had socks on you were allowed to walk around, I had sandals on so I had to put on sandals supplied by the hotel while indoors, these sandals were also used by other people with no consideration to foot diseases. My husband is allergic to cats and dogs and no animals were allowed in the hotel but the owner had a cat and dog running lose and we were told by other guests that the dog would beg while they had breakfast and the cat would climb on you when sitting in the lounge. Very frustrating.We paid a $250.00 damage deposit which we haven’t received back yet and it’s been almost 10 days which I feel is unexceptable. Very disappointing!
+Quirky proprietress, especially at check-in, but after that lovely. The rooms were beautiful and were made up every day of our four-night stay. Breakfast was excellent, and the proprietress prepared it with care and flexibility for different dietary needs. Dog and cat co-hosts were adorable. Helpful tips on things to do and see were tailored to individual needs. All in all, this was a very enjoyable stay!
+The hotel is a great location, very clean with friendly staff.
+Location was very close to restaurants on Charlotte street. My room was very noisy with loud rtaffic outside. Was hot as a/c was not turned on nor instructions given for its operation. Host/owner was rude and did not seem to want the business. She mentioned it wasn't a hotel but was her home. They shouldn't be charging hotel prices for BandB room. I don't think manager should be client facing.
“Worst service I've ever experienced - felt unsafe”
+Do not stay here - Staff (Carmen) is rude and belligerent. We did not feel safe and kept a suitcase against the door - When we experienced issues with the door keypad and called for assistance, Carmen berated us over the phone. It took us about 15 min trying to get in before we managed it - She met us inside and and went over the rules. She asked me to pay a deposit and when I approached her she chastised me for wearing my shoes - When we asked where our room was she said the door labelled one,... we asked where room one was again and she yelled "the door with the 1 on it" and then stormed off. After searching around we found where the rooms were. We were extremely uncomfortable her during our stay. It was not enjoyable.
+Excellent breakfast with so many choices, so clean and comfortable rooms and bed, great location
+I hate giving anyone a negative review, but calling this a "hotel" is a misnomer, though it certainly looks like it from the street. The owner, who lives on site, seems to find interacting with guests an unbearable burden. There was no prospect of an early check-in time, no bag drop, no help with checking in. A sign on the front door gives her name and number to call for help. "I don't normally answer calls from guests," she said, when I called asking for help. "Read the instructions that were sent to you (by Expedia)," said the owner, when I finally got inside after waiting on the doorstep for more than two hours and asked for the location of my room. "I don't mind sharing my home with guests but you have to follow the instructions," she said. A sign inside the front door says guests are not allowed to wear their shoes in the "hotel" though slippers, apparently, are provided. In the end, I left, forfeiting my non-refundable deposit for the night as it was the most unwelcome experience I've ever had at a "hotel." I ended up having to book a second hotel for the same night, in effect paying twice for one night in Sydney, Nova Scotia. It's a beautiful, well-kept hotel more than a cen
+Wicked spot. Very cool
+I didn’t like there was no one greeting you as you come in to answer questions,I did follow directions that were written for everyone to read and had a question, so I called the number in which I didn’t receive an answer….lucky for me a guest staying there came in at the same time and could answer my question…the customer relations and arrogance of the owner was uncalled for when I did get speak to her and I wouldn’t recommend based solely on that experience….i did like the cleanliness of the inside of the premises but we did sit out on the patio with two benches that were very rickety and in the short time we were there seen two rats….my experience not great unfortunately …I read reviews prior to booking but gave it a benefit of doubt
+The property is beautiful and the promise of a boutique hotel was fully lived up to. Clean room, very elegant and charming with coffee and tea available was very nice. Access to the property was challenging with security codes being sent that weren’t working…staff responded quickly but were short and impatient with the issue of their system not working. It would have been nice to know that no staff would be on site BEFORE booking this hotel. Expedia should include this info in the listing Also perhaps letting people know there are 3 floors and no elevators so carrying luggage up 2 flights of stairs could be challenging for some customers.