Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Misstq
Family · March 2026
“Lovely hotel but …..”
+Like the title says it’s a lovely hotel and we thought this was the hotel for us - clean, good amenities and well located for trolley stops which is important to us as we have no car. However, we are holiday makers wanting to do shopping and relaxing by the pool and that was fine at first, but after a few days being by the pool has become very difficult as the outside areas are just taken over by conference delegates. Guest tables, chairs and sunloungers are all taken away and there is nothing for any non corporate guests. Yesterday there were 7 sun loungers and a small area of terrace for non conference people- the day before the pool and outside areas were closed to guests- not good or thought through by management. So as much as we would love to return here we possibly won’t because we have been made to feel unwanted and inferior.
RachelS1079
Business trip · March 2026
“Will not stay again”
+The receptionist was unfriendly and unhelpful. Another staff member stood nearby without saying a word or offering any clarification. I arrived early and was placed on a wait list for a room. Even after 3 pm, I still never heard from them. Finally got into a room around 3:45. Several other guests were clearly frustrated as well. Since many of us were attending a conference, I expected the hotel to be better prepared. Additionally, the coffee bar service was extremely slow. They don't offer a shuttle or transport to Disney, but they do to Universal. The room was okay, the bathroom was dark, with limited light. Food options at the hotel were just okay. Only the staff who were friendly were those working in the luggage room.
A1435QOpaulm
Family · March 2026
“Parking scam”
+Was told at check-in self parking was $32/day. Checked out 3 days later and was charged $40/day for parking. The manager said their price went up and would not change it. Dishonest!
374lucetteb
Business trip · March 2026
“Very positive!!”
+I want to recognize an outstanding staff member, Frantzso Blanc, at the Rosen Center in Orlando, Florida. During the Share Fair event we hosted at the hotel, Frantzso went above and beyond to help us set up our booth. From the moment we arrived, he was incredibly helpful, professional, and attentive to our needs. Frantzso assisted with logistics, made sure we had everything positioned correctly, and checked in to ensure the setup went smoothly. His positive attitude and willingness to help made a big difference and took a lot of stress off our team during a busy event. Thanks to his support, our booth was ready on time and the event ran much more smoothly. Staff members like Frantzso truly make the experience at the Rosen Center exceptional. We are very grateful for his assistance and hope his efforts are recognized. Thank you, Frantzso, for your outstanding service!
815brendaw
Business trip · March 2026
“Way over priced for what you get.”
+Room was very small, considering the price. Air was very loud. Signage and directions for self parking was horrible. Parking cost was way too much. I paid a hundred dollars less my first night in Orlando just a few blocks away and had free parking, free appetizers, free breakfast, free drinks and a bigger room.
887lisam887
Group of friends · March 2026
“Best Hotel Experience you will ever have.”
+Wonderful hotel experience! A diamond gem of a place, the best service!! They really care about their guests needs. Smell's great, excellent restaurant Michelin star ( scallops outstanding) The pool was peaceful and serene with wait service for lunch or drinks. Did I mention the great smell? Earthy True Timeless Elegance ette.
bobrP1406UN
Business trip · February 2026
“Great place to stay/amenities - food and drinks were outrageous”
+Loved the hotel and how close it was to several restaurants and activities, but I found the restaurants and bars very expensive. I guess when you have a large conference like SHARE attending, they may increase the prices. At the lobby bar, a shot of Buffalo trace was 22.50 and they charged for the BLOCK OF ICE (3.00). To me that is ridiculous and really taking advantage of the customer. That is my only complaint. The staff and other amenities were top notch.
NiPat5
Business trip · January 2026
“Outdated and Noisy”
+Stayed here for one night for business. Check in was swift and was given an upgrade to a suite. Staff was truly nice at every level of the hotel. The room itself was a bit of a let down. The suite was huge with a full kitchen and living area but the bed was a Murphy bed that was low to the ground and a bit uncomfortable. There were also no convenient outlets near the bed to charge your devices. The bathroom was fine but the water pressure in the shower was low. The room itself was pretty clean. One big thing was I just couldn’t get the room temp to be comfortable. At 70 it was freezing in the bed. At 71 it was too hot. Never had that situation before but it made for a difficult night sleeping. The furnishings and feel are outdated. This property could use a refurb. Another issue was noise. There was loud noises coming from the hallway staring at 7am. They weren’t people but it sounded mechanical. All in all not a good night sleeping between the noise, Murphy bed and temp. The location is great for SeaWorld and convention center. The restaurant cafe for breakfast had a very sparse Buffett for $30. There is a McDonald’s and IHOP within walking distance if you are looking for an alter
patricksG385YK
Family · January 2026
“Room was terrible, customer service was even worse.”
+No idea how this place is almost 4 stars. Customer service is terrible. Alarm clock in room went off 3 times in the middle of the night. Pressure cleaning all hours of the morning. Maria at the front desk was absolutely no help. All that in a sub par room not worth the money. So if you like to be woken up in the middle of the night and then get no help from the front desk, overpriced food in the lobby.
611mak
Family · December 2025
“Poor customer service experience”
+Management support lacking. Error with reservation. Hotels. Com willing to refund or change reservation date with Rosen’s approval. Manager less than courteous and caring, and advised they would not assist and money spent on hotel stay was lost. Will NOT book with them again.