Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
James
United States · Couple · September 2026
“The Best Hotel for the Naples Port & Historic Area”
+Probably the best hotel (5 stars) around the port and old town, in so far as much of Naples is torn up and going through a renovation. The location enables you to walk around the historical area. No need for a cab. The hotel is brand new and comes with the latest technology (which can be irritating at times). We are still on the fence as to whether all this state of the art technology works as it is intended. The beds and pillows are very comfortable. You can pair your smart phones with the TV to watch your own movies, etc. The restaurants at the hotel probably have the best food in the area. The breakfasts that come with your lodging are fantastic. We also dined three times at the rooftop restaurant (once for lunch and twice for dinner) and really enjoyed the casual servings offered there. It’s fun to watch the large ships come in and leave. There is also a pool up there and lounge areas. While we did not dine there outside of breakfast, there is a Michelin rated Alain Ducasse restaurant on the 9th floor that offers glorious views of Mt. Vesuvius and the port (similar to the rooftop restaurant one floor up). The staff is friendly and accommodating.
−The room, especially the bathroom, is small. There is little space for storing clothing or arranging your toiletries. We felt the wine menu was overpriced. 25 Euros for a glass of Chardonnay. Bottles of white wine ranged from 100 Euros to 300 Euros. That said, we are spoiled by our great Napa and Sonoma Chardonnays that are more reasonably priced back home. There is an interesting bar in the lobby. Unfortunately, it was never open during our three night stay to sample the drinks or the ambiance. There were some discretionary charges on my final bill (approximately 180 Euros). Not sure why they do that. I told them that I tipped generously during our stay (which I did) and had them remove 147 Euros from the final bill. BTW the only other time I have seen “discretionary” charges on a bill was recently at a resort in Cabo.
Louis
Australia · Couple · September 2026
“A great way to unwind from a long flight”
+I loved the area
−It was secure and calm
andrewtC4095LZ
Couple · August 2026
“4 Days in Naples”
+Me and my wife stayed here for 4 nights in August 2026. Reason- Wanted to visit Pompeii and have some R&R. Positives Excellent location with easy access to many of Naples' main attractions. The staff were friendly and helpful, the bed was Super comfortable, and the breakfast was very good. A particular highlight was the stunning view of Mount Vesuvius from the breakfast area. (Staff also brilliant at Breakfast). The hotel is conveniently located close to Municipio Metro Station, making it easy to travel to Pompeii and other destinations. It is also within walking distance of Piazza di Spagna, Via Toledo. The Alibus airport shuttle stop is nearby, and the ferry terminal is just outside the hotel, providing convenient access to Capri and Procida. We also appreciated being allowed an additional two hours for late check-out at no extra charge. Cons The prices for food and drinks within the hotel were excessively high. After our first day, we chose to purchase food and drinks elsewhere and spent the remainder of our holiday budget outside the hotel. Had the hotel offered more reasonable pricing, we would have been far more likely to dine and drink on-site, which could have resulted in a
Paweł
Poland · Family · August 2026
“Extra luxury hotel. Great view and facilities. Great breakfasts.”
+The quality. Breakfast ala carte was great. Super gym for sport people. Swimming pool on the roof exceptional.
−We had big problem with electricity. The lights was turning on for whole the night awakening us. The next day it was luckily solved. The big surprise was that to rooms for 4500€ was added without asking and permission 229€ to bill. Later when I started asking what is it about, appeared that it’s not obligatory and can be removed. But first the staff asked me to pay that amount on checkout bill with other positions. It was very not elegant. In my country that would be considered as theft attempt. Not acceptable in hotel this class and price imho.
Eoin
Ireland · Couple · August 2026
“Waste of money. Below average rooms. Crazy expensive prices. Lovely staff at reception.”
+Location is good.
−It’s a 3.5 star masquerading as a 5 star plus. Curtains are not black out. Rooms would be good for a 3 star and average for a 4 star. Photos on website look good because of the rooftop pool which has zero atmosphere and no guests.. a glass of bubbles is €50 .. as soon as you see the prices you run. For €900 per night we were completely ripped off.. Not even a complimentary drink, expensive minibar. I’ve stayed in places 2x the price which was better value. Avoid avoid avoid.
Vladimir
Israel · Couple · July 2026
“יוקרה ושירות מעולה”
+מלון ברמה מאוד גבוהה ספא ורמת השירות ממש ברמה גבוהה
Elisabeth
Switzerland · Couple · September 2026
“Great hotel”
+Super staff Very expensive but the only good safe hotel in Napoli A big thank you to Donia for her help
Alizée
France · Couple · August 2026
+Fantastique!
assurances
France · Family · August 2026
+L emplacement, la piscine, la vue, et le restaurant et le mersersonnel est tres serviable
−Nil
Eric
Belgium · Couple · August 2026
“Merveilleux”
+Tout était très bien !
−Les amis qui m’accompagnent !!! Mais rien à voir avec l’hôtel !