Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Johnston
United Kingdom · Couple · October 2026
“Not amazing”
+Cool concept but slightly odd layout. Traditional elements and brick walls were well preserved. Was in a brilliant location, loads to do and nice cafes. Walkable to most places, and close proximity to the metro. There is a bag storage facility a few doors down that you can pay to store your bag in (roughly €11 for a medium locker), which is great if you have time to kill after checking out. Has got so much potential.
−Not very clean. Was a toothpick left on a shelf in the toilet. Yellow stains on walls that looked like drip marks. The shower is behind the bed, which seems to be causing damp as we found MUSHROOMS growing from the wooden headboard :/ Was incredibly warm (not necessarily owner’s fault) but did not feel comfortable sleeping with windows open as they opened onto a small shared area with another room / property. No Daylight in the room, which was not an issue for us as it was just somewhere to sleep. The door needed to be slammed shut in order for it to actually close. After returning from a long day and knowing the towels were being replaced, we found that the door had not been shut properly leaving anyone to walk in.
Deborah
United Kingdom · Couple · October 2026
“Lovely place to stay when visiting Bilbao”
+really fun, clean and practical.
Susan
Spain · Couple · September 2026
“Superb location but not very helpful or sympathetic staff.”
+Superb location for exploring. Comfortable bed.
−We arrived 2 hours before our arrival time. We were soaking wet from the rain on that day. Although the room we were told was actually ready, we were denied access unless we paid an extra 25€. We asked could we just drop our bags off and change out of our wet clothes. But they still insisted on payment. As we had already had paid a premium, out of principle we sat and waited in our wet clothing! Also we had to remake the entire bed in the middle of the night. The housekeeper had put the protective mattress cover on with the plastic side up! We were sweating buckets and discovered this at 3 in the morning. So broken sleep and the denied access would put me off coming back or recommending the property sadly.
Steven
United States · Couple · September 2026
+Fabulous location. Clean and modern rooms. Unfortunately our room was at the back with no windows or natural lighting .
Baccaglio
Italy · Couple · November 2026
+Posizione
Maria Candelaria
Spain · Couple · November 2026
“Mejorable”
+Bien ubicada, limpia
−Habían ratones /ratas salían de debajo del piso de un orificio por donde salían unos cables
Fábrica
Spain · Solo · November 2026
“bien”
+la cama era comoda, la tele muy buena, y la ducha muy buena.
−No había desayuno incluido, la explicación para entrar es confusa, no te dicen que hay unas escaleras y allí puedes encontrar las habitaciones, no hay agua dentro de la habitación , de resto todo bien
Alessandro
Italy · Couple · October 2026
+Ottima posizione delle camere nella zona vecchia vicina al mercato, tram, bar e servizi vari. Buona la pulizia della stanza Silenziosa
−La struttura non prevede la presenza dello staff e tutto viene gestito via web o whatsapp La stanza non ha alcun armadio Letto per due un po' piccolo
Karla
Spain · Solo · October 2026
“Cómodo, limpio y económico.”
+La limpieza y la atención en. Todo momento a cualquier duda
−Que no acepten mascotas y que el acensor no funcionaba. Y tuve que subir y bajar por las escaleras una maleta muy pesada
María
Spain · Couple · October 2026
“Práctico pero para 1 o 2 noches”
+La ubicación y la limpieza
−Hacía frío y el climatizador no funcionaba bien, La iluminación en el baño muy escasa, no había espejo solo uno pequeño en el lavabo , había cafetera pero ni cápsulas ni agua, el único mobiliario que había era 1 banqueta y una mesa,