Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 24 reviews.
Nicholas
United Kingdom · Couple · October 2026
+Perfect location, nicely decorated and very helpful host. Highly recommend
Kirsten
Australia · Group of friends · October 2026
+Everything was fantastic. The check in process was easy. The house was clean & felt like home. Would stay again.
−There could have been a couple more things in the kitchen like a vegetable peeler & a glass dish for the oven. Not really an issue but would have been nice to have.
Stephen
United Kingdom · Couple · October 2026
“Needs some simple upgrades to make it a liveable space but great location.”
+Location is excellent Nice sized flat for a couple + 1 Towels provided were clean and plentiful + shampoo Modern bathroom and kitchen
−The freezer needs a proper defrost (see picture). You can’t even close the freezer door properly. Get a self-defrosting fridge/freezer or maintain it. Had to throw away ice cream bought in the expectation that a working freezer was available. Towels show bleach marks (see pictures) and a little small. WiFi didn’t work. The router was tucked under the bedside table in a basket and power cycling it failed to work. I did get an indication of another WiFi logon but never got that in time (booking.com email does even let me see the full message so hard to pinpoint why this wasn’t provided in time so not able to try out). Very stuffy and hot even in early October. Needs fan or air con. Double bed is on the small size maybe the sofa in the bedroom could go and a larger bed fitted? Instant coffee and Lemon green tea bags provided but a bit on the basic side. Milk or milk power would have been nice to have. I guess the liquid ice cream came in handy there. Good if some soap or body wash for the shower was provided besides the shampoo.
Ryan
United States · Solo · June 2026
“Don't stay here.”
+Location was good...
−Owner will treat you like pawns he can just move around from unit to unit when one unit has a maintenance problem. His cleaning guy barged in at 6:45 AM on your half-naked wife, without knocking, and will want you to move to another unit (actually happened) in the middle of a stay. At that point we had enough and got out, we actually sought other accommodations for our final two nights in London... When you complain to the owner, he'll say you're overreacting, and refuse to give you any financial consideration. Don't stay here.
Sally
New Zealand · Solo · May 2026
“Perfect Location in Westminster”
+Excellent location; very spacious 2 bedroom apartment. I loved the fact we could walk 2 minutes to the Strand, very close to West End shows - we just walked. Close to tube station. Walk to Trafalgar Square. Apartment is large, beds comfortable, handy having large fridge with freezer underneath and washing machine. Owner very accommodating too!
−Nothing. There are things that aren't perfect (freezer needed defrosting, shower hose loose,) but to us they were minor. I'd definitely stay there again.
Prudence
United Kingdom · Family · May 2026
“I wouldn't book there again.”
+no, I did'nt get to stay there. They had some problem. I can't remember what it was. Maybe a gas leak. So they cancelled the booking, but only cancelled it on booking.com despite the fact that they would've had access to my email address and telephone number. The first I knew that the booking was cancelled, was when I arrived at the venue and my pin number which had been given to me Via Booking did not work, and I rang the venue. At which point I had to look for accommodation in London at the 11th hour, which as you can imagine was extortionate. Not only that I was simply told that the booking had been cancelled and I've been reimbursed, that reimbursement did not reach my account till a week and a half later which I was told was down to booking.com however in the interim I had to pay for another hotel which I hadn't budgeted for.
−I think the true test of any business or service is how they react when things go wrong. And these guys did not do all they could or even half of it to remedy the situation. When clearly what went wrong was all on their side and no one else's.
Kerry
United Kingdom · Group of friends · February 2026
“Fab location, lovely apartment, great week exploring London.”
+Location was fab, 3 min walk to Embankment and Charring Cross Underground stations and walking distance to Leicester Square, Covent Garden and London Eye!
−Second bedroom was quite cold so you need to leave the door open to heat it up. Also, there is no TV in the living room, only in bedrooms with a couple of channels only, this didn’t bother us but may others.
Anna
Poland · Group of friends · September 2026
“Warto wrócić ❤️”
+Bardzo dziękujemy za wspaniały pobyt! Nasza podróż zaczęła się dość niefortunnie, ale przyjazd do Waszego pięknego apartamentu wszystko zmienił na lepsze. Szczególnie doceniliśmy wodę i piwo, które dla nas zostawiliście, ponieważ dotarliśmy na miejsce późną nocą. Wynajęliśmy apartament z jedną sypialnią usytuowań na ostatnim piętrze, ale można do niego dotrzeć windą. Apartament jest przestronny (były trzy dorosłe osoby) i nieskazitelnie bardzo czysty, przytulny i pełen uroku. Pościel i ręczniki bardzo czyste, dostępne wszystkie kosmetyki. W pełni wyposażona kuchnia, niczego nie brakowało. W apartamencie bardzo cicho, nawet w weekendowe noce. Czuliśmy się bardzo mile widziani i otoczeni troską. Pobyt był dla nas prawdziwą przyjemnością. Dziękujemy za Waszą wspaniałą gościnność! ❤️
−Nic
Fernando
Argentina · Couple · June 2026
“Muy conveniente apartamento cerca de todo”
+Muy buena ubicación, amplio y luminoso
Angelique
France · Solo · May 2026
+appartement très spacieux, non seulement très bien équipé mais en plus meublé avec gout. Le propriétaire très dispo et flexible, et enfin la personne chargée du ménage aussi agréable que professionnelle