Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 32 reviews.
SamsTravelogy
Family · July 2025
“Mesmerizing”
+Location - The property is located within a picturesque forest, adjacent to a large lake, offering a truly enchanting setting. Pick Up - we requested pick-up and drop-off arrangements from our hotel in Astana, and we were highly impressed with the quality of the vehicles and the professionalism of the drivers. Welcome - upon arrival after a long journey from astana, we were greeted very well by the reception and also the guest relation manager. Room - we were upgraded to a lake view suite room was very spacious and very beautiful it had all the modern amenities, which made it very comfortable. Restaurants - we tried all their restaurants, and I would say that the food was really good special thanks to Chef Gopal & his team for making us feel at home with delicious indian, local & western dishes. Umaida, our server & the restaurant manager during breakfast, made sure we ate well. Activities - The range of potential activities is extensive, including favorites such as the Angry Birds game, walks along the wooden path near the lake, swimming in the pool, and enjoying a sheesha experience at the Skybar restaurant. We would like to extend our sincere appreciation for the exceptional hel
+Hotel location, facilities and range of activities are all amazing. Food quality is very good.
jenedc2016
Family · October 2024
“Very Nice Lakeside Resort Complex”
+We stayed three nights at the Rixos Borovoe. It is actually on Lake Shchuchinsk, which is next to Lake Borovoe and the Borovoe or Burabay National Park, in northern Kazakhstan. This is a major resort area north of Astana. Apparently, especially in warm weather, this area can get very crowed, and especially on weekends. However, we opted to visit during the middle of the week. Also, this resort is more expensive than most places in the area, so it which seems more quiet and away from the major crowds, which really seem to gather more around lake and town of Borovoe/Burabay, the main centre of activity. Overall, the Rixos resort is nice, stylish, modern, and clean. The rooms were very nice. We had rooms with a view of the lake. Bathrooms in the rooms were excellent, with nice showers and nice Turkish-style toilets (the kind with built-in bidet/water sprayer). The hotel public areas are very nice and attractive. There are nice restaurants and a nice bar/lounge. We ate twice at the Silk Way, a nice restaurant with a Silk Road them and a Russian and Central Asian focus in cuisine, and had excellent food and service. The bar is very nice and we had pretty good cocktails. There is also a
Guide636185
Solo · June 2024
“Shaky start, great finish”
+After my first night, there was a violent thunderstorm that resulted in my room being partially flooded, so I had to change rooms as repairs were going to last half a day. The room switch and subsequent communication between reception and their manager was below standards for a hotel of this standing. I had to go to reception to find out what was going to happen and when. The issue was eventually solved, but I wasted 40-60 minutes of my vacation time just waiting around for someone to communicate with me. My new room was identical to the first minus the view of the gorgeous sunset I had in the first room. As compensation for all the waiting, I was granted a free dinner in a location of my choice, but only after I mentioned that it would be good customer service practice for the hotel to make a gesture for the inconvenience encountered, and only after I declined the free dinner at the buffet (this hotel has an all inclusive rate which consists in having all meals at the buffet. If I had wanted to have meals at the buffet, I would have opted for this, but this is just not what I wanted to do.) The hotel is comfortable, clean, and my room was quiet. I had awesome food at 3 locations:
+Everything was perfect!
backpack124
Family · April 2024
“Hotel rixod borovoe”
+The rixos borovoe is on bank of lake schu.location amazing. Service superb. Staff so friendly though they do not understand your language. Food for vegetarians is sone problem.the guy at reception was so friendly. The roons are well maintained and well equipped
+Красивый и удобный номер. Холодная вода в бассейне, маленький детский бассейн.
“One of the best”
+I truly had an amazing time in the hotel - I didn't know about this chain of hotels till coming here to Kazakhstan but it's comparable to hotels you would find in the Philippines and Indonesia - one of the best I've ever been in.
JORGE
Group of friends · August 2023
+By far the best options in the area
Guide636185
Group of friends · July 2023
“Close to bliss in Burabai”
+The staff is awesome, super helpful and very pleasant. I would like to specially acknowledge Vladislas (at the Chalet), Temirlan and Balnur (at the Summer cafe), and Yerlan and Alexei at the front desk for their efforts in making my stay more pleasant. It is very much appreciated! The location of the hotel is optimal, with a sandy beach by Lake Shchuchie. It also has a nice spa, and some delicious food! I specifically requested a quiet room (if possible) and upon check-in was told I was given a very quiet room. That room ended up being above the terrace bar where there is live music from 7:00 PM to 11:00 PM some nights and the closest to the elevators which meant that I had all the "elevator traffic" walking by multiple times a day and night. That room also has the disadvantage of the cooking smells from the Olivio restaurant, especially in the mornings. For the record that is room 502 (I would avoid...) The 2nd night I was moved to another room that ended up being just on the other side of the terrace bar... Also because it was very windy, the cables that tether the canopy above the bar creaked all night (not the hotel's fault but very annoying.) I was told it is best to avoid upp