Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 75 reviews.
natashafY2373BY
Family · May 2026
“So many other lovely Riads”
+This riad was absolutely nothing like advertised and should not be listed as a four-star property. In my opinion, it would struggle to qualify as even one star. The entire place felt dirty, unsafe, and badly maintained. There were exposed plug sockets hanging off the walls, broken furniture in the bedroom, and the bathroom facilities were awful. We were given one towel that was dirty and ripped down the middle, the toilet seat was broken and didn’t stay attached properly, and the shower couldn’t even be mounted on the wall so had to be held by hand to wash. The pool was completely unusable due to dirt and bird droppings, and there was bird mess on the tables and chairs in the breakfast area where guests were expected to eat. The upstairs outdoor space looked more like a dumping ground for old furniture and possessions than a relaxing guest area, and all of the sunbeds were broken. The riad was also advertised as having a hammam and spa facilities, neither of which were actually available during our stay. We raised our concerns while we were there and were told we would be moved rooms, but this never happened and nothing was resolved. The only positive thing about this riad was Abdu
P3740TOmichellea
Couple · March 2026
“DO NOT VISIT- 0* rating”
+I have complained to love holidays this hotel was disgusting , paid for a room with a balcony, got a 10 x 10ft cell with no windows and refused to give me a different room. No bar, no spa. The pool was more like an atrium and was dirty and had a pipe from the ceiling dangerously dangling into it. Was not chancing the bed found a beautiful 3* hotel, and moved straight out
Jojow81
Couple · March 2026
“AVOID!!!”
+Absolutely disgusting, not 4 star at all. More like a 1 star if im being generous. Max 2 mins of luke warm water in the shower each morning. Filthy, stained, smelly bedding and towels. Pool unusable due to smelly dirty water. No sauna, no hammam, no spa. Building should be condemned. Wouldn't even let rats stay there!!! AVOID! surprised we didn't come home with multiple illnesses!!
Pioneer54925355862
Family · March 2026
“Honest review”
+Location was great right in the hustle and bustle of the city..walking distance to the markets...shops practically outside.. Atmosphere from Abdul was appalling...had to ask for toilet paper and when we asked for butter he was raging as he had to go out and buy some. Breakfast was ok. Bread jam cheese and tea or coffee... The rooms were ok enough to get a good night's sleep..roof terrace not clean broken loungers Entrance hall with pool well pictures from love holidays need to advertise correct photos. We had booked for 4 nights only stayed too as the atmosphere from Abdul was appalling...
helengP3838KH
Family · February 2026
“Disgusting one star hostel”
+Reported for fraud - love holidays for misrepresentation - Morrocco travel police - no spa , the pool was green and untouched - roof terrace and spa??? European cuisine ??? . No food choice , water to drink , rooms left unlocked , dark damp smelly not suitable for anyone - disgusting and dangerous - we were assaulted in the back alleys after being left by the transport company in the night to wander the alleys to find this place - no footpaths - no lighting - holes in the ground - the local market smells really bad , tries to be pleasant and cope but the place needs condemning and pleased we ate out and stayed out on trips - owner ignored us on the final day as I called out the fact we had bought two lots of toilet rolls and both went missing - disgusting and frightening place - - room had no window and all the photos on the sites are fake - smells like cat wee and really cold - not one nice thing to see here and I feel conned and ripped off - hardly any people and this their were traumatised by the blatant lies and missold hotel - my clothes smelled the floor was filthy and I felt dirty for the 3 nights we stayed - - never returning to Marrakesh Trips were amazing and saved the ho
bobrock1967
Couple · February 2026
“Flawed, but well located, suck it up moaners!”
+There have been a fair few negative reviews of the Hotel, and yes, they do need addressing, we had to ask for toilet paper even though it was obvious that we had, or were running out. The shower head fell off on first use, continually fell off and sprayed water everywhere, we had room 1 right next to the lobby/dining room, so was quite noisy at times, the room needs a good lick of paint and updating, the TV didn't work at all, though I doubt BBC World news would be available, the Pool is pretty pointless, the breakfast though basic was fine, nice tea, croissant, bread and Jams. The plus points are it's very well located in the bustling heart of the Town, it felt safe, well lit, only gangs of old ladies on the street corners, and the staff were very friendly, complaints about language barriers make me laugh, YOU'RE IN THEIR COUNTRY, LEARN FRENCH OR ARABIC!!! Overall yes it's got problems, but we spent 4 nights and weren't really bothered after the first. Also they were kind enough to print off our boarding pass for departure, apparently the Airport will rip you right off.
597amelied
Couple · February 2026
“Perfect”
+Icône de l'appli Gemini. Discutez avec Gemini dans une appli. Maintenant disponible sur Google Play. Conversation avec Gemini You said Rédigé moi un avis TripAdvisor pour riad mondalay en anglais Gemini said Here are a few options for your TripAdvisor review of Riad Mandalay, depending on what stood out most during your stay. Option 1: The "All-Rounder" (Great for general praise) Headline: A Hidden Gem in the Heart of Marrakech! We had an absolutely wonderful stay at Riad Mandalay. From the moment we stepped inside, we were struck by the peaceful atmosphere, which is a perfect contrast to the hustle and bustle of the nearby souks. The decor is stunning and authentic, and our room was spotless and very comfortable. A huge thank you to the staff who went above and beyond to make us feel welcome,their hospitality truly made the trip special. The breakfast on the rooftop terrace was the highlight of our mornings! Highly recommended for anyone looking for an authentic and relaxing Moroccan experience.
SamWeston31
Group of friends · January 2026
“Absolutely shocking and NOT a four star more like a one star”
+My friend and I booked to go to Marrakech as we’d been to Agadir last year. We decided to embrace the culture and chose to stay in a Riad. We opted for this place as Love Holidays describes it as 4 star. The photos on their website make it look fabulous and they describe the hammam and spa included. The rooms are shown as lovely with ornate bedroom furniture and bedding. We booked a half board package because we wasn’t sure about the locality of restaurants. When we arrived someone called Abdul met us on the street as the taxis didn’t fit up the front door. This is the same in most of the Riads in the old city. When we got inside we realised exactly how much Love Holidays have this place falsely advertised. There is no hammam and spa, let’s get that out of the way first. The beautiful rooftop with sun loungers is not beautiful at all. The loungers are all broken and it’s filthy up there. The rooms are nothing like those pictures on the website. We asked other guests if their rooms were nice like the pictures and they said no. The sheets on my bed were ripped and stained. There is no toilet paper supplied and the towels are disgusting. We had to go out and buy our own towels as ther
Jerriebeth
United Kingdom · Family · January 2026
+Location, cleanliness staff were also very lovely
AgentMartin
Couple · January 2026
“An accommodation that is basic and in need of upgrading to enable future guests to enjoy the benefits of its location.”
+I stayed at this hotel mid January 2026 with my wife for four days. The hotel is small, basic and inexpensive. Our room (6) had a double and two single beds and a bathroom. It was clean and tidy but very basic. The fittings in the bathroom were poor. A live mains plug socket near the sink was hanging slightly off the wall. The toilet was old and badly stained. The complimentary small soap (15mm x 5 mm) supplied in a packet was so hard and abrasive it wasn’t of use. Apart from three sachets of hair shampoo, no other toiletries were available. The shower was fairly unsafe in that the flooring of the shower was rounded (to allow the water to drain) and there were no hand rails to grip. Once the floor was wet, it became very slippery and made exiting the shower perilous particularly if a person was slightly unsteady on their feet. The other issue we had with the room was that it was cold. The blanket that was available seemed ‘grubby’ and I was reticent to use it. The only heat source was a noisy old air con unit that did little to heat the room. I did not ask for a heater and am doubtful as to whether there was one available. There was no water or glasses provided in the room. The Wi-