Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 191 reviews.
Pentagoet
Couple · April 2026
“Impeccable, Authentic Moroccan Escape with Personable Hospitality”
+Morocco has a certain magic to it, and Riad Kaiss by Anika has no shortage of this enchanting character. The riad arranged our pick-up from the Marrakech airport and a bellhop met us out on the street to show us the way through the winding streets. Down an unassuming alleyway, a door opened to the gorgeous world of Kaiss. Gorgeous tilework, burbling fountains, painted doors and ceilings, hidden passageways. We were greeted by the lovely Naoual who not only gave us some refreshing mint tea and cookies but proceeded to give us a very thorough map tour of the medina and to help us plan out our week. She was our go-to person for the week we stayed at Kaiss. We arrived early, so we were shown to our room after a brief wait. The room (number 6) was immaculate. Authentic and stunning Moroccan design details, fabulous views of the interior courtyard, excellent linens and comfortable beds (necessary after busy walking days), and wonderful bath amenities. Daily housekeeping ensures that the room stays fresh during the whole stay. Breakfasts were a great way to start the day with little tastes of Morocco,msemen, harira, fruit, fresh juices, eggs, and excellent coffee. Set in the courtyard wit
D5886LXtomb
Couple · March 2026
“Perfect Riad stay”
+I've been fortunate enough to stay at some of the best hotels around the world and I can honestly say that none of them are more charming and welcoming than Riad Kaiss. The perfect location, gorgeous antique fixtures and fittings, the best staff, a pool and a rooftop to watch the sunset over the medina, literally what more could you want. I hope this will not be my last stay.
kellygA7313AR
Family · March 2026
“Beautiful and relaxing experience in Marrakech”
+The team were so lovely and friendly. We really enjoyed our stay at the Riad and in Marrakech in general.
georgesX1911DN
Couple · March 2026
“The warmest, beautiful and unique stay in Marrakech”
+This was one of the best, if not the best places I’ve stayed at. The attention of detail by the staff and warmth is a testament to “l’accueil marocain”. The room was unique with a beautiful terrace, where the staff ensured you made the most of it by providing the inclusive breakfast there.
E1011DPalexc
Couple · March 2026
“Amazing stay!”
+Th service was incredible from the moment we arrived, the front desk service was super helpful throughout. We loved the little touches they offered for my birthday and also the lovely cake! The room itself was spacious and comfortable and the garden was so peaceful and tranquil. Little snacks they offered from 3pm onwards was again really nice to see. A few recommendations for future reference, breakfast was lovely, although it be nice to have a variety of different breakfast available so it’s not overly bready. The morning service could’ve been more attentive on the final day as it took 25 mins to have the coffee delivered and the lunch on the first day took around 30mins but they are small things that can be fixed quickly. We will be back with our kids next time as we thoroughly enjoyed our stay.
268billc
Couple · March 2026
“Tired hotel but warm and wonderful staff”
+POSITIVES: Charming historical Riad with beautiful courtyard. Well situated for tourist activities. Warm and friendly staff. Large rooms and comfortable beds. DISAPPOINTMENTS: Renovation being done on hotel including closure of pool - we were not advised of this prior to booking nor during check-in. Very poor quality bed linen and towels (after all it is billed as 5-star). Junk cluttered rooms make it difficult to move about. Poor maintenance of rooms - our room had a clogged bathroom sink and the water pressure was inconsistent in shower (leading to burst of alternating hot and cold streams of water). OVERALL DISAPPOINTING. For a place that bills itself on its website as 5 star / luxury hotel ownership needs to improve upon the maintenance, comfort and design aesthetic of the facility. In its current state it is nothing more than a decent 3-star hotel. If it were not for the warm and wonderful staff I would have rated this even more poorly.
Curiosity15617815583
Couple · February 2026
“Best service and location!”
+Outstanding service from a wonderfully friendly staff in the most beautiful and serene setting. Starting our day with a tremendous breakfast in the Riad courtyard each day and then enjoying a midday coffee on the rooftop cannot be beat. Just 5 minutes from the souks shopping and some of the best restaurants in Marrakech.
Culture14818959182
Couple · February 2026
“Riad the Right Way”
+Really enjoyable stay. Staff super attentive and accommodating. Location is great and walking distance to all the sites. Would definitely come back.
N3557OGmaryamm
Solo · February 2026
“10 star experience!!!”
+I can't recommend this place enough. Kate and her team made me feel so welcome and so safe. It was my first time traveling in Morocco all alone. They went out of their way to make the stay enjoyable for me. The wonderful staff even walked with me when I needed to go somewhere. Just the warmth and care shown, can’t thank them enough.
ReginaE50
Couple · February 2026
“Gigantic Maroccan Hospitality”
+In the heart of the souk, just off the bustle and noise of the Main Street. Easy access on foot from the drop off, a short walk to the main square, the Medina, is Riad Kaiss. A beautiful oasis, made special by the people there. Managed by Kate and Mustapha, checkin, and day to day facilitation with tours, advice, directions, and transport were expertly managed. Our room was on the top floor. Room 4. You could ask for a room lower down if you don’t do stairs . It was very comfortable and meticulously cleaned every day. Great shower but a very narrow toilet. Enough charger points above the bed, the WiFi was not stable but definitely useable for work matters. The room opened out to a terrace over looking the courtyard. The plants, the birds, the breeze added to the amazing experience. Above us was a rooftop view for sunsets and sunrises overlooking the other rooftops in the area. In the same level is the swimming pool. The breakfast were big. A plate of breads and pastries, a soup(the Moroccan, highly recommend), eggs in your preferred style. Personally loved the Moroccan tangine eggs. Fresh yoghurt and fruit. Here’s the extra mile and why I would highly highly recommend Riad Kaiss: t