Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Crawfodm
United Kingdom · Couple · November 2026
“Well located,very close to Rialto vaporetto stop.Comfortable ,clean room and bed”
+Location was excellent Very good base for exploring Venice We were on the 4th floor so had a lovely wee terrace and a view across the roof tops The room was extremely quiet Did not hear a sound from the street which was so busy Staff were so lovely and helpful Happy to keep our luggage on day of departure
−A small fridge in the room would have been nice Staff were very quick to sort out the few minor issues we did have Room was small but the size is in the description It’s a very old Venetian hotel so to be expected 4th floor is a bit of a hike and no lift so best to check if you have mobility or health issues Terrace and quietness were a huge bonus after the hike
Jen
United Kingdom · Couple · November 2026
“A great place, conveniently located and very clean. However, too many stairs to reach our room and the shower ran hot an”
+Very close to all the sights, clean and comfortable.
−Lots of steep stairs to access our room on the fourth floor and a shower that ran hot and cold.
Amelia
United States · Couple · November 2026
+The location was really good. It is very close to the Rialto Bridge and the vaporetto water taxi.
−The room was okay, it very hot and stuffy. The bed was comfortable. Of note you have to pay for extra towels and hot water was limited. All common areas were highly fragrant.
Sione & Alisi
New Zealand · Family · November 2026
+Customer service was great very easy to talk to & sort all needs out. Loved Ness the receptionist ❤️ Bed was very comfy and great location.
agnieszka
Poland · Family · November 2026
−Unfortunately, our stay at the hotel was a very disappointing experience. The air conditioning in the room was not working properly. It was set to cooling mode (snowflake symbol), and it was blowing cold air at 21°C. When I reported the problem, a member of staff told me that it could not be fixed and that the room was not cold at all. It is difficult to agree with this assessment, especially considering that the temperature outside dropped to 8°C at night. Interestingly, the receptionist herself was wearing a jacket throughout the time. On top of that, the bathroom radiator was not working either. As a result, the towels remained wet for three days because there was no way to dry them. There was also an unpleasant musty smell in the room. The conditions in the room were far below the standard one would expect from a hotel. What was particularly disappointing, however, was the staff's dismissive attitude towards the problem and the complete lack of any effort to resolve the situation. This is certainly not the level of comfort or service guests should expect from a hotel.
Giorgi
Georgia · Family · October 2026
+We had a fantastic experience at this hotel. The location was excellent, making it very convenient to explore Venice. The rooms were spotless, and everything was exceptionally clean and well-maintained. The staff were incredibly friendly, welcoming, and always ready to help.
Brian
Ireland · Family · October 2026
“Great location and staff ideal for site seeing in Venice but them check out conditions are insane I’m sure it’s to do wi”
+The location and staff
−The outrageous check out conditions.
Adriano
Brazil · Group of friends · November 2026
“Não ligam o ar condicionado em alguns meses. Deveria ser avisado antes.”
+Excelente localização.
−não poder ligar o ar condicionado, apenas a ventilação, em um hotel e quarto claustrofóbico não agradou nem um pouco. O argumento é que existe uma lei que somente pode ligar o ar condicionado quando a temperatura externa é superior a 26 graus. O problema que dentro do quarto quadruplo com pouquissima ventilação a temperatura é bem superior. Sai do Rio de Janeiro para sentir muito calor em outubro em veneza. Isso deveria ser avisado na pagina do hotel. Muitas escadas, mas isso foi avisado.
Yaz_Turan
France · Family · November 2026
+Konumu güzeldi
−Asansor yok. Çok dar
Lorenzo
Italy · Couple · November 2026
“Da incubo. Stanza gelida, bagno sporco, nonostante le sollecitazione al numero whatsapp sono stato ignorato.”
+L’unica cosa a favore è in centro per chi volesse fare l’esperienza dell’overtourism da vicino. Per il resto tutto orrendo
−La struttura è scomoda, materasso pessimo e anche cuscini, il bagno era sporco e non funzionava il miscelatore acqua calda/fredda della doccia. Nella camera faceva freddissimo e c’era la pompa di calore rotta e nonostante vari solleciti sono stato praticamente ignorato.