Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Zachery
Australia · Couple · October 2026
“Best spot in Firenze”
+Fantastic location! With a great view, the room was big and the service was exceptional from start to finish.
Dwayne
United States · Couple · October 2026
“False advertising”
−This is NOT a hotel, so don't book it if that's what you're looking for. We came here for our honeymoon, paid for a room with a view and came to find it covered in scaffolding. We had planned on using our patio as part of our photoshoot, and had to cancel that. The staff flat out told me they didn't know about the scaffolding, then proceeded to tell me it had been up since March. So why wouldn't the property contact their guests to let them know the view they're paying for would be under construction?? I booked this back in February and would've had more time to find a different property that offered a view that wasn't obstructed. They're also advertising a suit press, which is the other reason I booked and they don't offer that either. The shower didn't drain, and we were standing ankle deep in water. We booked a different place and moved. The property is refusing a refund even though their listing is misleading and incorrect. It's clear this place does not care about customer service at all. There are WAY better properties in Florence, I highly suggest you look elsewhere.
Gregory
United States · Couple · October 2026
“We will definitely recommend to our friends and family and we will stay there again our next trip to Florence.”
+Premier location, friendly host with clear check in and check out instructions, most comfortable bed we had in Italy and cleanliness.
Jessica
Canada · Couple · October 2026
“Amazing location, clean and modern room”
+Amazing location - right beside the Piazza del Duomo and a block from Piazza della Repubblica - abut a 10 minute walk to most of the sites of the city. Otherwise a modern, clean, well appointed space. It's on the fourth floor, but there's an elevator.
−No breakfast, but we knew that going in, and there are lots of cafes nearby. Not really any other downsides
Claire
New Zealand · Group of friends · October 2026
“Great location really helpful friendly staff.”
+The lococation was fantastic. It was handy to everything easy walking to main attractions. The reception staff were really helpful and suggested great places to eat thanks Daniele.
−My only complaint was that our room was not cleaned the day before we left.
Jay
United States · Couple · October 2026
+Locstion
Andrew
United States · Couple · October 2026
“I enjoyed my stay there and would recommend to others.”
+The location was very good. The room seemed updated and the air conditioning was wonderful.
−The shower was very small for the room size.
Karen
United Kingdom · Couple · September 2026
“Fantastic location in the centre”
+Fantastic location a few steps from the Pizza del Duomo. Really comfortable bed. Staff friendly
sandra
United States · Couple · September 2026
“Great stay, would highly recommend”
+Very centrally located. Close to everything. Room was clean and comfortable.
Monica
United States · Couple · September 2026
+The location is great. Staff is friendly.
−If you plan on arriving early and leave your bags to venture out, think twice - it's not a hotel. No one is available until after 2pm and we had to pay to leave our bags (after I asked someone where) until we're able to check in. If this works for you, great. The rooms could use an upgrade, especially the bathroom. My room certainly did not look like any of those photos. You can barely move in the shower and water spills out (think of an RV plastic shower). The elevator is typical of those in Europe where two people barely fit and must be able to close all doors or you won't go (hope you have small bags). Think of an old one where you close iron gates...that's the elevator situation. It's either that or stairs to the 4th flr. The person we checked in with was very friendly. It was very hot but there's an AC unit, thankfully. Just giving an honest, informative review of our stay for the cost to anyone considering this as their overnight stay. Overall just ok. I prob will not book again.