Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 17 reviews.
Verified traveler
July 2025
“Nyckelstrul och lyhört”
+Rummet var rent och sängen var bekväm. Det vara nära till centrum. Däremot det var hemskt att komma in i vårt rummet, intill omöjligt då den digitala nyckeln inte fungerade och när vi fick en nyckel var det fel med låset. Vi var rädda när vi skulle från rummet då vi inte visste hur länge det skulle ta för att komma in nästa gång. Rummet var även väldigt lyhört då vi hörde allt grannarna sa och gjorde.
“Horrible check-in and environment, but good room.”
+We didn't receive any notification about check-in the night before our arrival, and then for several hours they didn't answer the phone or the line was busy. Finally, we notified Hotels.com, who looked for the owner and within 1 hour they solved it so that we could check in via an external application. It's worth getting to the accommodation early in the evening, there are terrible figures in groups on the street. It's hard to sleep even with earplugs, there's a very busy street right under the window day and night. However, the accommodation was clean and of good quality, equipped with everything. Most attractions and public transport are very close.
+The biggest scammer in bergamo. The owner sent me a link to check in but it said "no reservation found". I texted owner, he didn't reply. I called, he didn't answer. We had to go to milan. The checkin closing time was 8pm. After countless times we called owner again at around 5pm, he picked up. We told him about the link and asked to fix it and if it is okay for us to came a little late. He agreed to it and said I'll check link. We were in peace that owner will fix the link and accommodate us when we reach the property. We reached at 9pm. I texted him, and guess what he said ? "I'm not coming now." We kept trying. My old mother had a knee problem, i sent him countless texts and called him many times. But he didn't accommodate us. The link to check in never worked. We spent night out in streets. Next morning we had to book another hotel and we never got our money back.
“Passable for one night”
+It was ok. A little dirty. Couldn't find bedding for pull out bed. Duvet had no cover on it. Only one pillow for my two children so I slept without a pillow. All other cushions and bedding were dirty and had stains. Shower looked too dirty to use. No hand wash or coffee but I guess was ok for one night. Would not stay there again
“Terrible stay”
+Forfærdelig oplevelse på Residence Bonomelli. Placering ift centrum egentligt glimrende, men området og fyldt med hjemløse og føles ikke specielt trygt at færdes i. Men det er hvad det er. Rengøringen på værelset var nærmest ikke synlig da vi ankom. Beskidt bad, toilet og gulv. Derudover kunne vi hurtigt se hvilken hårfarve den forhenværende gæst havde haft. Der lå lange hår i madrassen. Derudover virkede varmen på værelset ikke, og det var derfor usandsynligt koldt, og vi har begge hostet og snottet siden dag 2 af i alt 4 dage på værelset. Vil ikke anbefale dette til min værste fjende, og de bør virkelig genoverveje hvordan de driver deres værelser. ØV
Verified traveler
September 2024
“Dissatisfied- would not recommend”
+Dissapointing. First, with check in online having to pay €40 instead of the mentioned 25€, claiming it would be for cleaning costs. However, the place was really dirty when entering (see pictures). The place was in the basement. There’s also a bad smell. A small fridge was put on the ground but made so much noise that I couldn’t sleep. Not worth the money at all
+Good enough accommodation when you can find it and finally get into the building. Follow the check in details closely to ensure you pay and that allows the main door to open - no check-in staff available.
Juan Carlos
September 2024
“Fue poco, podria mejorar..”
+Es un subsuelo,(nunca me lo dijeron) que da a la calle, acceso por escsleras, poca luz, cama muy baja con colchon vencido, sin cubiertos, olor a sotano y a baño del triturador. Buena ubicacion, para pasear por la ciudad y acceso al tren, muchos comercios cerca, bien el agua caliente. Adecuado si el precio fuera un poco mas economico.
“AVOID!”
+Did not answer any of my calls when I arrived. Got to the apartment and found it was double booked. Would not return any calls or messages whilst I was there. Refused a refund through Hotels.con because the host would not approve it. No hotels available in the city & had to stay in a strangers house we met on the street!
+Qualche problemino che pero il gestore ha risolto velocemente Forse il prezzo un pò caro per la locazione