Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 33 reviews.
Paula
United Kingdom · Couple · July 2026
“We had a wonderful stay at this hotel but improvements could be made around breakfast and being serve breakfast a”
+Beautifully furnished, exceptionally clean. Delicious food and friendly staff. It is easy to park at the property and is in a good location to explore the wine region of Piedmont.
−Only one thing really is the service. Breakfast is a bit disappointing; you have to choose your breakfast the night before from a printed sheet found in your bedroom. There is no buffet and it is the same choice every day. If you want something cooked from the list you pay quite a lot extra for it. The breakfast service is very slow and a bit hit or miss whether you receive what you have pre ordered. Sometimes you may wait 20 minutes before you receive anything, especially a coffee! The staff are very friendly and polite but even after dinner or if around the pool area you can wait along time to order anything, the bar staff do not come and ask you if you would like anything when you’re at the hotel, you often have to get up and look for someone to see if you can get served which is a little frustrating.
Bernard
United States · Solo · June 2026
“Great bed, great bathroom, luxe”
+Serenity and comfort.
−Maybe a tad over designed, but that’s just personal preference
Francesco
Italy · Couple · December 2025
“Amazing”
+Great amenities , breakfast and room
Victor
Germany · Couple · November 2025
+The hotel is a unique and precious spot perfectly located. The staff is incredibly nice and does everything and more to make the guests happy. We will definitely come back!!!
Nicole
Italy · Couple · October 2025
“Awesome”
+Everything
Lies
Belgium · Couple · September 2025
“Relaxing at its finest”
+The location (nice village), superb view, great pool, high windows, lovely staff, fresh breakfast, pet friendly and the restaurant is really world class (despite our difficult dietary requiremenrq, they managed to assemble a fully vegan menu on request on very short notice)
−There are only a very few things that could be improved, we think of: one access badge per person; refreshing towels after 3/4 days; a full fledgrd ehbo kit; you’re spoiled when you arrive but it would be nice if longer staying guests received something additional after a few nights (e.g. New Biscuits or nut paste)
Ignacio
France · Couple · September 2025
+Service was impeccable, specially from Analisa. She's one of the best assets for the property. Suites were wonderful. They treated our dogs amazingly as well. Oh, and breakfast was beyond words. We will be back for sure! Le Due Matote Relais is a hidden gem in the middle of Piedmont.
−Just as a personal preference, I'd prefer the pool to be a bit warmer and maybe having A/C and a TV, although I can understand perfectly the reasons why you didn't take this approach.
Elena
Italy · Couple · January 2026
“Un posto incantato d'inverno, che scoprirò volentieri anche nella bella stagione”
+L'accoglienza e la disponibilità del personale. La simpatia con cui è stato accolto il nostro cane. La Spa. Il luogo.
−Aggiungerei un tavolo o una scrivania nella stanza.
Edoardo
Italy · Couple · November 2025
“Bella struttura, migliorabile nei servizi offerti”
+Pulizia, cortesia, posizione
−Migliorabile la SPA che oltre a dover essere prenotata (2h max al giorno) altro non è che una capiente vasca idromassaggio al coperto con possibilità di prenotare massaggi (a pagamento) in una stanza adiacente. La sauna è esterna ed adiacente alla piscina, ma è piccolissima: non possono permanere contemporaneamente più di 4 persone e la temperatura non supera gli 80°C. Al prezzo/notte proposto, ci si aspetta una SPA degna di un Hotel 4 o 5 stelle almeno, di libero accesso e con servizi maggiori come una vera sauna finlandese, una doccia di ghiaccio, un bagno turco, un percorso Kneipp etc. Dover prenotare e scegliere l'orario di accesso ad una vasca idromassaggio (perché la SPA altro non è) 3-4 giorni prima del soggiorno via mail non mi era mai capitato. Potrebbe anche avere un senso per poter utilizzare la SPA in esclusiva, ma che sia almeno una vera SPA, né più e né meno quella che la stragrande maggioranza degli alberghi 4 o 5 stelle offrono, non una vasca idromassaggio.
Maria Sofia
Italy · Couple · November 2025
“Bellissimo soggiorno”
+Tutto, dalla spa privata, la colazione e il personale Bellissima stanza e anche spazi comuni
−Nulla