Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 107 reviews.
PRAVEEN
United Arab Emirates · Family · September 2026
+The location was absolutely stunning, and both the surroundings and the property itself were superb. The staff were equally impressive warm, welcoming, and attentive throughout our stay. However, one area that could be improved is the food selection and variety. Considering the overall standard of the property, we felt the dining spread could have been more extensive and better suited to guests with different tastes and preferences. In particular, having a wider and more balanced selection of both vegetarian and non-vegetarian options would have made a significant difference. Considering the concept was a set menu.
−The F&B experience was perhaps the one aspect of the property that fell slightly short of our expectations. Considering the number of rooms and the diverse profile of guests the property caters to, we felt there could have been a wider variety of food and beverage options available. A simple pre arrival survey to understand guests’ dietary preferences, preferred cuisines, and beverage choices could be a great initiative. This would allow the culinary team to better anticipate guest expectations and curate menus that offer a more balanced and enjoyable selection. The property itself offers a wonderful overall experience, and with a little more focus on the variety and flexibility of the F&B offering, it could make the stay considerably more complete and memorable. Another point I would like to highlight relates to the porcelain dispensers used for the shower gel and shampoo. While they certainly complement the aesthetics of the bathroom, I feel the choice of material could be reconsidered from both a safety and practical perspective. In a wet shower environment, these dispensers can quite easily become slippery and fall, potentially breaking and creating a safety hazard due to the s
Chandreyee
India · Solo · August 2026
“Amazing experience”
+Location, view, service, food
−Wooden flooring needs slightly better upkeep
Mohammed
India · Family · August 2026
“It’s very good”
+Good
−Food
Ullas
United Arab Emirates · Family · July 2026
“Beautiful property with mesmerizing view of the waterfall. But the staff service was below par. Not naming anyone here!!”
+The location
−The service was sub standard.
Ashwin
United Kingdom · Couple · July 2026
+We stayed in the tree house and it was an incredibel experience - a bit scary at night, not for the faint heart. The staff there truly made the stay special - not to mention the breathtaking views!!
Mathur
India · Family · June 2026
“Not value for Money, maintenance not upto date, not clean. Would not recommend for location only.”
+The location of the property is excellent and all rooms are waterfall facing. The housekeeping and restaurant staff is very courteous and serve food with utmost love and care.The lunch was a typical south Indian thali served on a banana leaf , dinner had fresh non veg and sea food speciality. Breakfast was decent.
−However the rooms are old. I stayed in the suite and the flooring was broken and old. It had a jacuzzi but only 2 nozzles on one side of the jacuzzi were functional. Property was not clean. There were ants and insects all over. Dining tables were full of ants which were moving on to our food plates and cutlery also. Dinner time was kept dark with just candle light so it was more sacry as we were not able to see these ants and insects. None of the Internet service providers are effective in Athirapillay. And inspite this basic facilities like wifi was not there in the resort. Guests didnt had access to internet connectivity. Internet was only available at reception area. Rooms wifi was not working and the resort was not able to rectify wifi issue. The resort is too expensive and does not give value for money at all. We paid almost 70K for 2 rooms but the resort was not even providing basic amenities. The manager Sobin was very strict in maintaining the check out time even though we had compromised our stay in all other above specified points. He even charged us for two small coffee ordered for our guest , although the waivers of such petty expenses would have covered for some of the
Ritu
India · Group of friends · June 2026
“Relaxing and peaceful.”
+Great location of the resort. Amidst nature. Peaceful, barring a few noisy group that came in on Saturday.
−The walk up to the Spa was painful. There should be a better pathway to walk.
John
India · Solo · June 2026
“Exceptional views of the falls.. questionable value for money especially in summertime.”
+The view and the staff were very courteous
−The price was a bit in the higher side
Claire
United Kingdom · Couple · March 2026
“Amazing view, friendly staff and great food. Treehouse could be better maintained”
+The staff were really friendly, and the food was amazing. The view of the waterfalls was also incredible.
−We stayed in the treehouse which was not in as good condition as I expected given the high cost we paid to stay there. For example the chair covers and the curtains were stained - the chair covers could do with replacing for example. The mosquito net seemed quite stained too but we didn’t need it so we removed it from the bed. The treehouse could also be better maintained generally, at one point what looked like a rat ran through which wasn’t very pleasant - the hotel should make sure any gaps are covered in the structure where possible so this doesn’t happen.
Rebecca
Australia · Group of friends · January 2026
“Great location, great decor and design, beautiful pool - at a price!”
+Fabulous location and great decor. Probably the most stylish hotel we’ve stayed at yet in India - a great mix of timber, tiles, artwork, fabrics and comfy furnishings in the rooms. The pool area and views are absolutely fabulous. Comfy bed and great lighting throughout the resort and rooms.
−Sadly the dining experience was well below par with any other dining we’ve had in India - be it roadside or a 5 star resort. We headed to dinner at 7.45 and were told we’d be served a set menu - which came out in a very steady rush, was all cold food and no spice or flavour. We were given water and when we asked for a non alcoholic drinks menu were not given one. We asked for soda water and were told they’d run out. For the equivalent of aud$500 a night for a room, it just felt like there wasn’t great value for money there. A good dining experience would make this a great stay.