Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 11 reviews.
Jelena
Bulgaria · Family · November 2025
+Very clean, new, nice rooms and furniture. Very warm and very spacious. Location is great- in the middle of the plateau. Staff was really nice too.
−Breakfast is very small.
Chanania
Israel · Solo · November 2025
“Lucky to find this place”
+All was perfect, I love the place Highly recommended All new and clean Great quite location Great host So yes will definitely go back
−All was super
Michal
Poland · Couple · November 2025
+The staff were incredibly kind and welcoming, the rooms were spotless and comfortable, and our stay was truly enjoyable. We’re very happy and would definitely come back
David
Belgium · Solo · November 2024
“My stay was extremely disappointing. I didn’t get the castle view I booked, the room wasn’t cleaned for two days, and th”
+The place was in the mountains in the forest, the kitchen is very good.
−My experience at this property was highly disappointing, and I feel compelled to highlight several serious issues to help others make informed decisions. 1. Room Reservation Issue: My reservation was for a room with a castle view, but the room I was given did not have the promised view. It appeared that the room may have been used prior to my check-in, as one of the towels was damp. 2. Cleanliness & Maintenance: The room was not cleaned at all during the first two days of my stay. I had to request someone to come and clean it, which should be a standard service without needing to ask. Additionally, there were bugs in the room, which was unacceptable. 3. Staff Professionalism: While the staff were kind, they were far from professional. As the only guest during my stay, I often felt uncomfortable with the staff watching me as I walked through the property. Their behavior felt intrusive rather than welcoming. 4. Breakfast Experience: My reservation included breakfast, but no one asked for my preferences. I was served bread with ham, tomatoes, and cucumbers. As a Muslim, I do not eat pork, which made the meal unsuitable. Furthermore, I was charged extra for coffee and a soft drink, whi
Emil
Türkiye · Couple · November 2025
+Orman içinde saklı kalmış Şumen merkeze yakın konumda yeni hizmete girmiş bir tesis. Calışanlar çok ilgiliydi
−Hotele son giriş önceki yol biraz bozuktu
---Svetlana---
Russia · Family · January 2025
“Новый отель с отличным рестораном в красивом месте.”
+Отель новый, в нашем номере даже новой мебелью еще пахло. Наш номер (студио) был очень просторным. Было очень чисто, кровать и диван были удобными. Вид из окна был на крепостную стену и ели. Сервис очень понравился. Персонал был обходительным, услужливым, очень помогал, когда нам это было необходимо. Очень понравился ресторан при отеле. Вкусно и уютно. Неплохая территория, красивые места (отель находится в окружении леса). Рядом немало достопримечательностей. Обязательно приедем еще! Рекомендуем
−На мой взгляд, номера в отеле не предусмотрены для размещения в зимний период. Наш номер был очень просторным и обогревался одним лишь кондиционером, иного способа отопления не было. Ванная комната была ледяной, заходить в нее было весьма неприятно (я не говорю уже о том, чтобы принимать душ). Спать пришлось с включенным кондиционером. Для меня это неприемлемо. Мы, конечно, наверное, избалованы "зимними" (горнолыжными) отелями с обогревателями/батареями, когда даже приходится окошко приоткрывать (так тепло), здесь лично мне в плане тепла было некомфортно(( Для остальных сезонов, наверняка, размещение в отеле подойдет больше. Но зимой около отеля/в окрестностях так красиво, особенно, когда выпадает снег (как было в нашем случае). Мне кажется, собственнику отеля/администрации стоит предусмотреть что-то дополнительно для отопления номеров (включая ванные комнаты) зимой.
Malin
Türkiye · Family · October 2024
+Tesis çok temiz ve yenilenmis durumda, ormanın icinde bol oksijen almak için iyi bir ortam. Calisanlar oldukça ilgiliydi.
−Tesis ormanın içinde olduğu için böcekler var, odanızın içinde böcek olup olmadigini kontrol etmenizde fayda var. Odanın klimasinda sorun olduğu için odamızı değiştirip yeni bir oda temin ettiler.