Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
David
United Kingdom · Solo · October 2026
“Pleas be aware do not book this property as the host is a scammer you book and pay then she cancels room last minute and”
+Scammers
−Dump
acidagreement
United Kingdom · Solo · October 2026
+I did not even get the chance of staying at their precious hotel they rang to cancel cps of an issue,didnt even refund my money,they should expect this criticism.
−N/a
Anas
United Kingdom · Couple · September 2026
“Absolutely terrible!”
+Absolutely nothing to like here. Didn’t even get the chance to go to the property as had cancelled🤦🏼♀️These scammers are not it hhh
−Booked a night stay for 1 night, the owner had called me and cancelled and told me to request a refund online. When i had requested a refund, the refund was not being approved by the owner. Called so many times and put the phone down multiple times. When somebody did answer the phone, they answered very rudely and not professional what so ever!!! Also blocked my number and all other numbers i had used to try and contact her! Not happy at all! Scammers!! Don’t Trust this place! Dirty scammers! Went to the property also and had claimed that there is no bookings there and there are ‚renovations’ ! Scammers!!! Don’t trust this place!!
steve
United Kingdom · Solo · September 2026
+Nothing absolutely nothing at all!
−Everything. Firstly was booked to a property in Gillingham and contacted one hour before arrival that venue had been changed soon arrival was asked for £30 instantly refundable deposit sent to Thier bank account on check out before I'd be given every to the property. Then to find my room was a single when I'd paid for double and when compared to the room id paid for in the original property they'd put me in a cheaper room. The kitchen was absolutely disgusting old dishes mould and all sorts packed into the oven making it unusable at all not even a bin in the kitchen ju. Bathroom was also in need of a deep clean I'd suggest fire! Shower head had clearly never been cleaned so all blocked so had to clean this myself in order to have a shower. I've tried multiple times to call text and contact the owners on here and being completely ignored to receive my refund. DO NOT BOOK HERE OR THIER PROPERTY IN CHATHAM AT ALL COSTS. And to the owners of this property and the one In Chatham you're absolute scum lowest of the low and ill be getting my money off you some way or another may only be £30 but it's the principle of it. Robbing disgusting pond scum!
bukky
United Kingdom · Solo · August 2026
+Booking Number: 6441442291 and 5603691692) Greetings I already submitted a formal complaint regarding these two attached confirmed bookings made through Booking.com. My first booking was cancelled due to a reported leak, but I was not informed until I had already travelled to the hotel and had to chase for an update on the morning of the day,. I then made a second booking through Booking.com, only to discover that this property was also unavailable and completely empty when I arrived there I called to and was told there was issues at the accommodation. As a result, I was left without accommodation and had to walk around trying to find somewhere to stay. Eventually I booked another hotel in person, which cost me an additional £43. Although my direct financial loss was £43, the disruption, uncertainty and stress caused by two confirmed bookings not being honoured was significant. I lost a considerable amount of time and was left in an extremely difficult situation through no fault of my own. I am requesting: A full refund for both booking(s) that could not be honoured. Reimbursement of my additional £43 accommodation cost. Appropriate compensation for the significant inconvenience, d
−Booking Number: 6441442291 and 5603691692) Greetings I already submitted a formal complaint regarding these two attached confirmed bookings made through Booking.com. My first booking was cancelled due to a reported leak, but I was not informed until I had already travelled to the hotel and had to chase for an update on the morning of the day,. I then made a second booking through Booking.com, only to discover that this property was also unavailable and completely empty when I arrived there I called to and was told there was issues at the accommodation. As a result, I was left without accommodation and had to walk around trying to find somewhere to stay. Eventually I booked another hotel in person, which cost me an additional £43. Although my direct financial loss was £43, the disruption, uncertainty and stress caused by two confirmed bookings not being honoured was significant. I lost a considerable amount of time and was left in an extremely difficult situation through no fault of my own. I am requesting: A full refund for both booking(s) that could not be honoured. Reimbursement of my additional £43 accommodation cost. Appropriate compensation for the significant inconvenience, d
Kathleen Nange
United Kingdom · Group of friends · July 2026
“Very disappointing, I want my money back!”
−Extremely disappointing experience I did not stay at this property because the owner contacted me before check-in and advised me to cancel the booking due to electrical issues at the accommodation. I have proof that I was contacted and instructed to cancel. Following this, I requested a refund and have been trying to resolve the matter with both the property owner and Booking.com for nearly two weeks. I have still not received a refund. I am still seeking a full refund for this cancelled booking, as I did not stay at the property and the cancellation was prompted by issues communicated to me by the owner. What has been most frustrating is the lack of communication and accountability. The owner has stopped responding to my calls, and Booking.com has not provided an effective resolution. As a customer, I expected support and a fair refund process when a booking could not go ahead due to issues at the property. Based on my experience, I found the handling of this situation extremely poor and would urge others to consider the level of customer support available if problems arise with their booking. I have attached a photo of the voicemail that was left behind by the property!
Sorcha
United Kingdom · Solo · June 2026
“Pleasant accommodation with friendly host.”
+I need to preface this by saying that I was called when I was already en-route to say that there was an electrical (and therefore safety problem at the Guest House) and that I would be accommodated in another house some distance away. While this did disrupt my plans somewhat as I then had to drive rather than walk, the alternative accommodation provided was good. The host was lovely. Very helpful and very friendly. THe room was comfortable, as was the bed, with plenty of pillows. The adjacent bathroom was clean and spacious with a large walk-in shower.
−The only bad thing was one of the other residents persistently leaving their key in the front door, which meant that I had to knock on the door etc to get them to open the front door.
Blessing
United Kingdom · Solo · May 2026
−I don't like anything about the host and the house because they duped me. After making payment spending money on train from Huntingdon to the place. They never came to give me the the key to the room. And the number they put online doesn't go through. I met someone outside with a car but he never allowed me into the building when he was entering the house with a workman to fix something in the house. I had to book for an emergency room at King's Charles hotel to enable me attend my surgical procedure appointment the next day and since then they have not refund me my money. I only got a message that I will be taken to another one at Chatham but they never did, no one came.
Mirvet
United Kingdom · Couple · May 2026
“Bad”
+Very bad
−Very bad
tilly
United Kingdom · Couple · January 2026
“crap and poor”
+awful place so dirty
−not value for money at all