Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
163martelb
Solo · August 2026
“A Very Strange Stay at the Quality Inn”
+What a strange experience. I stayed at the Quality Inn in Surfside Beach, and when I was initially about to check in, they called me and told me that I had to pay a $200 deposit, which was fine. I asked if I could use my card, but they said no,they needed cash. So I went there and checked in. The front desk agent was kind of cool, but also aloof and somewhat rude. I figured she probably worked a lot and that the place was possibly family-run, so I didn’t think much of it. I went next door to get some food from the restaurant, came back, and went to sleep for a little while. Later, I got up and went outside to smoke a cigarette. There was a lady checking in, and the gentleman behind the desk at the time,I believe,called me a “crackhead.” I was like, wow. I’m in the top 10 percentile of indoor lodging, and you’re calling me a crackhead at a Quality Inn? This is amazing. After that, I went back outside, came back in, and the overall vibe of the place was basically, “We just don’t want you here.” I was like, this is a Quality Inn. It’s not even sold out. I guess they get a lot of business during the busier season, but I honestly don’t know. I just felt like this was a very dystopian es
carloslK287VN
Family · July 2026
“Quality Inn - It's a Dump very unsanitary conditions”
+From the moment we arrived, checked in at the front desk, and received our door access key, my wife and I opened the door. The carpet was completely filthy, with huge stains. The bathroom tub had a large dark brown stain, which looked like dog poop smeared in the tub, which is the only place to shower. On the outside of the tub against the wall, there is rust, and this is in room 107. We immediately checked out of that hotel and booked another hotel, which was way better, more along the 4.5 to 5.0 star rating. I wouldn't recommend anyone stay at this scum-bag hotel; it is so bad I am thinking about calling the city health inspector; the South Carolina Department of Consumer Affairs; Horry County Code Enforcement; Horry County Public Health Office. I will report these conditions because this hotel does not meet sanitary requirements for lodging stay-over. My brother & his wife stayed there, and he said they never changed out the towels and didn't make up their bed during their stay. This place is a dump and needs to be closed down and remodeled if that helps at all. This is my first time booking at Quality Inn, but never again. The staff has bad attitudes when making a complaint, th
nickandsierrag
Family · June 2026
“Rude, discriminatory and demeaning”
+First, Quality Inn will charge you a $200 cash only deposit for each room. This is NOT mentioned on the website or the confirmation email. When questioned the staff get really mean. We spoke to the manager via phone and would not budge. Manager is NOT ON SITE!! There is no way to get in touch with a manager other than the staff saying we are speaking to a manager on the phone. Sketchy. They do not accommodate disabilities. My parents were asked to leave because of the service dog. I had to beg to get a first floor room for my son with a broken leg who is non weight bearing (no elevator). The breakfast-if you can call it that-is the worst! We had to go other places and eat breakfast. Pool looked gross. Save yourself the headache and time. Book a different place to stay!
Escape71789
Family · June 2026
“Terrible”
+We arrived at this motel with our service dog . We checked in, paid for the room. Before we could go to the room the motel staff wanted to see papers to prove our dog was a service dog . We didn't have them so we were told we had to leave . We left . After we arrived home I saw we were charged the 3 night stay plus a no show fee . We called the motel and asked if they remembered us . They said they remembered us. Manager won't talk to us. The motel hangs up on us when we call . Staff is very rude. Not a pleasant place
M6610WCchristopherl
Family · October 2025
“Don’t walk, run!”
+We almost slept in the car! This place is disgustingly maintained. Filthy carpets. Musty and moldy in the room. The carpet was damp. Dehumidifier in the room did nothing. The health department should close this dump down! The owner, Mrs. Patel, was disinterested in helping us get into another room. Never ever again will I stay in this hotel chain.
+I just needed a room for 1 night. Staff was helpful & courteous. My room appeared to have been recently upgraded. Very clean.
+Great staff, very friendly people
+Clean and comfortable rooms. Great location near everything. The outside a little tired but all beach hotels are like this unless they’re brand new. Good vale for the money.
+Clean and quiet. Staff is
+One night stay - no elevator which was fine for us but didn’t notice that at booking. A little dated but fine.