Reviews from guests who stayed at this hotel, shared by our hotel supplier. Score based on the latest 200 reviews.
Dara
Ireland · Couple · November 2026
+Loved the convenience of the location and the staff were so helpful and friendly. They gave lots of recommendations about where we could eat, things to see etc and many places which were not in the tourist areas. The place was super clean as well and our room was cleaned each day with fresh towels. We also got checked in as soon as we arrived which was quite early in the morning, which we loved. We also got upgraded from a room with the bathroom in the hall, to an ensuite room.
−The shower in our room didn't work properly. We probably should have complained about this when we arrived but did not. Our room was right next to where the office/desk space for the apartment was, which meant that from quite early in the morning there was a lot of noise and talking from that area which woke us up every day. Lastly the bed in our room sank in the middle so we ended up rolling into each other during the night 🫠
İrem
Belgium · Couple · October 2026
“Perfect location, bright and wide rooms”
+It’s at the hearth of the touristic center. Very close to historic places, train station and bus stations
−As it is in the center, it is quite noisy. And bathroom ventilation is not good enough
Andreea
Romania · Couple · October 2026
+Locațion is central, near old city.The rest is just markering!
−Andreea Ileana Văduva Local Guide·3 recenzii·14 fotografii 4 minutes ago Nou Vacation | Family This place is a bad joke and an absolute mockery,from the facilities to the staff's attitude.The "private" parking is so private that we weren't even allowed to use it, under the pretext that we booked late.in Palermo, the lack of parking is a real issue, and having a rental car as a tourist is an extra burden, especially since the city is quite unsafe. We received no information regarding parking; then, hours after we were forced to leave our car on a sketchy street because we were told that the parking area closes at 8:00 PM and stays shut until the morning.We made the booking via Booking at 7:00 PM, immediately announced our arrival, and asked for details about parking and the check-in process. 3 hours later, we still hadn't received a response,despite following up every 20-30 minutes. We were desperate, having a confirmed booking but nowhere to sleep and nowhere to park. It’s worth noting that they don’t provide a phone number on Booking.com,only email and messaging,and their typical response time is 24 hours. SO, I DO NOT RECOMMEND THIS PLACE FOR LAST-MINUTE BOOKINGS. Three hours aft
Anna
Italy · Solo · October 2026
“Good deal right in the city center”
+The location couldn’t be better. I liked that there was concierge downstairs - added to the feeling of safety. Easy to get a taxi right to the entrance. The balcony was cute. The windows were facing the courtyard and a quiet narrow street. The price was very good for this location. The ladies who are organizing and cleaning the space were very friendly and really tried to help when needed.
−You can feel that the rooms have been heavily used and the management is not keeping up with fixing small details (e.g. shower leaking, sink tap missing, etc.). The room I booked had a working space (desk and a chair), but the one I’ve got had none. However, the lady who was checking me in managed to change my room, and improvised the working zone from the balcony furniture. The room also was not quite as bright with the sunshine as on the pictures as it was on the 1st floor. Pillows could be changed as well. The cleaning service is not happening everyday by default.
Carine
France · Couple · October 2026
+L emplacement
−Frigo ne fonctionnait pas et douche fuyait
Elisa
Italy · Couple · October 2026
+Posizione strategica e staff super gentile, che ci ha permesso di usufruire della camera oltre l'orario del check out. Veramente carini. Struttura ottima, pulita e molto curata.
Montanelli
Italy · Couple · October 2026
+Dovessi tornare a Palermo, farei la stessa scelta! Tutto perfetto, staff gentilissimo, presente e disponibile, pulizia, posizione centrale ottima per visitare tutta la citta'
Göran
Sweden · Solo · October 2026
“Centralt i storstan”
+Väldigt centralt men ändå lugnt utanför
−Saknade vattenkokare
Celine
Germany · Couple · October 2026
+Super Lage und sehr freundliches und bemühtest Personal.
−Leider waren die Betten komplett durchgelegen, sodass wir kaum schlafen konnten und starke Rückenschmerzen hatten. Bis zum vorletzten Tag hatten wir kein wamres Wasser. Das Personal war zwar bemüht, konnte die tatsächliche Ursache leider erst einen Tag vor Abreise beheben.
Geri
Italy · Couple · October 2026
“Buono”
+Era molto centrale, si trova in uno dei quattro canti. Lo staff molto accogliente. Le camere pulite
−Il fatto che sia molto centrale è una valore aggiunto che un problema se si fitta una macchina. I primi due giorni abbiamo impiegato 40 minuti per capire quale vicoletto portasse al garage poiché maps ci voleva far passare in vicoli nei quali c’erano tavolini dei bar. Poi chiedendo in giro ci si arriva per la strada dietro la struttura.